AAA Mission Viejo Insurance and Member Services - Mission Viejo, California

Gina Mindock

First time user of their DMV service to register my out of state car and do a title transfer. I am a new member and my situation was a bit tricky. the DMV was a nightmare and I could not get anyone to help me with my questions on the form. Someone told me that AAA did car registrations, etc. So I left the DMV, called AAA, and got the nicest lady on the phone who truely knew her stuff. She was so patient with me and empathized with me. AWESOME service. She helped locate a AAA office near me and told me what to bring and what to expect. So today I went to this AAA location and was greated by such a friendly woman who matched me with Natalie. And she was such a smart cookie and as friendly & paitent as could be. She walked me through how to complete the application, line by line, and we got it completed in 2 minutes. She then went and inspected my car and completed her end of things in about 10 minutes. I paid for my registration, got my new license plates and stickers. the whole process was like 20 minutes tops! And she even gave me a tip, that I know if I had been at the DMV I would have not been given this tip, which was to update my Toll Account with my new license number.

Its the little things customers like me appreciate and good, competent and patient customer service is one of those things missing these days. I do not mind paying extra for good service like this, but, I have to say, I was not expecting this from AAA. I got AAA for the road side assistance only, but I will stay for the great customer service. Thank you all for doing such a great job!

Now, I am going to look at what else they offer.

frank Jawad

Very bad experience for 2 years. Doesn’t respond to the call. Over priced, thy keen you to last minute to renew the policy that’s what thy did to me two days before my policy end.never recommend this place. If you got eccident you on your one with big company no one it’s help it happen with me

Adam lawrence

Been helped by multiple very kind people in this office but Aaron was exceptional. Thank you for all of your services today Aaron! Appreciate it.

James Theel

I'm embarrassed AAA got me to pay the membership fee for the lack of service provided.. I spoke with an employee on Monday who gave me a completely different answer than the employee did today on a title transfer. It is additionally embarrassing that the "15 minute" wait period for the appointment took 42 minutes to get no results.

Ron Scott

I very rarely write reviews that are negative--but in this case its appropriate.
Arrived to get a simple vehicle registration sticker. Front person (#1) swiped card and told be to have a sit. After about 30 minutes I notice people that arrived after me were taken care. I approached person #1 again and she said she had no record of me in the system, so she swiped my card again. So it appeared that I was at the bottom of the list and waited another 20 minutes. Nothing. Then I noticed that one of the employees #2 who was doing the registrations, slip out the front door with eyes glued to her I phone, and not giving any eye contact to the folks waiting in line. She could care less. A little later I notice #1 doing the exact same thing--eyes on the phone and out the front door. These folks do as little as possible for customer service, however they must be very important since they are in contact with someone. I have a name for such folks, you can guess. Oh by the way I just left, I could still waiting there.

Anthony Torres

I went in to renew the registration on my vehicle and it was smooth and easy. Good thing I have a membership. The wait was not bad too bad for a Saturday.
Thank you AAA

CHERYL KEITHLEY

Convenient and clean, organized, very pleasant place to process DMV transaction. Social distancing and mask wearing in place. Someone greets you at door, takes your name gets you on the list to be called in. It took less than 10 minutes start to finish.

R.E. D.

Nice and helpful staff! They were able to help me with any questions about my car registration. Super quick process for me, but I have noticed there can sometimes be a bit of a wait.