Fairfield Inn Mission Viejo Orange County - Mission Viejo, California

Saadeldin Hassnein

I stayed at the hotel from 8th to 11th May 2024 for three nights. My experience was far from satisfactory.I arrived late and had to change rooms three times. I had booked a pool view room, but initially, I was told only a ground floor room was available and that the hotel was fully booked. After complaining, they admitted the hotel wasn't fully booked and moved me to a room on the second floor. However, the view was of the parking lot, not the pool view I had paid for. While I might have accepted this if I had paid less, it was not what I expected. I asked the receptionist for another room, and he finally changed it. I agreed to stay in the room with the parking view for the first night, hoping to speak to the manager, who was not available during my check-in.To my surprise, I was woken up at 8 am by a phone call from someone named Mohamed, claiming to be the manager. He rudely questioned how I dared to ask for the hotel manager at night and said that if I was only willing to stay for the first night, I had two hours to leave the hotel.This behaviour was shocking and unprofessional. I believe this Marriott is different from the standard I know, and it seems the manager got his position by luck or connections, not by experience, as he clearly doesn't know how to deal with customers.The breakfast was good, but the rooms were not clean and quite noisy. I found a dirty towel in the room and had to stay an extra night to find another place to stay. I strongly recommend anyone considering this hotel to avoid it. The staff lack training in customer service, and the manager set a poor example.If there were an option for less than one star, I would choose it.
I hope i check the reviews before booking it

Pamela Ward

Although it was close to and only a 5-minute drive to my scheduled event by Uber, the window was small letting in no light- just noise from the freeway traffic swooshing by. The room was old, smelly, dark and depressing. The bathroom door in the room was so huge and heavy it blocked the pathway. The continental breakfast was "ok" as the coffee was good but the bananas has no flavor. The TV was too small to watch from the bed, the elevator lights to signal what floor you're arriving at were not working and the hallway carpeting was thin, worn, old and dark alongside patched pasted replacement wallpaper pieces on the walls?! I chose not to use the pool outside as it had no appeal but checkout was easy. I will not return.

Maison Pulaski

The Room Smells Like Urine.

We are staying here right now. June 13 & 14, 2024, in Room 516. If you ever stay here and get room 516, refuse to check in until they give you a new room. We told the front desk our first evening here and they said they would try and do something about it while we were out the next day. I don’t know if they tried or not, but if they did, they were unsuccessful, because our room still smells like someone urinated on the carpet and they never cleaned it up. Is the rest of the hotel nice? Is the breakfast buffet nice? Is the pool nice? Who really cares? Nothing else about the hotel matters if you cannot enjoy relaxing in your own room because the oder is so off putting. Zero/Ten. Do not recommend. Will not stay here again.

Claudia C

Great location near Laguna Beach area. Gas station is right in front of the hotel. Rooms were spacious. The room facing the freeway is not something I would recommend to those who have issues sleeping due to sounds.

Drew Radford

Perfect location for travelers.
Easy in and out.
Food close by and very friendly staff.
Lil pool in the back; pretty clean.
And you know you gotta go Marriott!

Larisa Bonesteel

This is my first time staying here and at first things seemed to be good, but then my niece got sick and spit up/vomited some milk. I immediately told them about it and asked for gloves and cleaning products, but they told me to not worry about it, and someone would be to the room shortly to clean it. About an hour passed and nobody came. So we called again and they said to continue to wait and not worry, and that somebody would be coming soon. It was almost 8pm by this time. Nobody ever came and it was 3 hours later, about 930-10pm now. When we asked again, a guy working in the laundry room handed me gloves, a few Clorox wipes, new sheets, and some cleaning rags, and told me that housekeeping was gone already and that he would not help us change the sheets or clean the room. I did what I could to clean with what they gave me, and there were no stains after, but unfortunately it had been sitting for hours as they told me originally and several times thereafter to just leave it, and it would be fine and that somebody would come but nobody did and the one person there refused to do it. The next day I asked if somebody would come clean over it and they asked if I wanted a different room. They switched us rooms and then shortly afterwards called to explain they billed me $150 to my card for having to clean the carpet. All of this could have been avoided had they just given me gloves and cleaning products to begin with, or to actually come clean the room like they said they would but never did. Instead we had to sit in a room that needed to be cleaned due to a child getting sick which is really not something we planned, but they also told us several times to not worry about it. We had to sleep in the room all night and it had an odor to it. Had I known I would be doing my own housekeeping and being billed $150 for something I could have cleaned in the first place or something they could have done originally like they said they would, I wouldn’t have chosen to stay here. The carpets are dingy and old and need to be torn out and replaced anyway. I would not recommend staying here and will not return in the future as I don’t think that telling me not to worry about cleaning it and having us sleep in a dirty room and then billing me later to clean it is fair to do especially when I tried to clean it. They never once mentioned charging me until after they already moved us into a different room.

Brian Duhart

This is the worst Fairfield we have ever stayed at! Room smelled musty and bad. Requested a new room and denied. Wallpaper is peeling and has no closet. Motel 6 in Mojave Ca is nicer than room 104 at this Fairfield.

Brose' Family Variety Show

It's about to be renovated, and you can tell. The wallpaper is peeling off. The room itself is outdated. They need new electrical plugs. I tried to plug in a dual charger that needed a double outlet. The only one was in the bathroom and it was so wonky I couldn't plug it in. The sign on the back of my door for the emergency exit had a completely different room from another floor. I was on the fourth floor in the middle. And even though the sign on the door says noon check out, I got a call from the front desk asking if I was checking out at 11 because they haven't changed the signs on the door yet. They did not charge me for the noon check out which I appreciated. The renovations cannot come fast enough for this hotel; watch the elevator on the left. Some positives, great breakfast buffet, right off the freeway, and a decent price. My son also said the bed was one of the most comfortable that he's slept in, but my daughter said the pillows were terrible. They have a friendly and helpful staff. I can't wait until they do some improvements, and I will definitely stay here again.