Home2 Suites by Hilton Los Angeles Montebello - Montebello, California

Tyler Pflum

My girlfriend and I stayed here for over a week and were more than happy with our stay. My girlfriend was very impressed with the thoughtful nature of the housekeeping staff, as they nicely and neatly organized all of her makeup and beauty products each day. The staff was friendly and helpful, the hotel was clean, and the breakfast provided each morning was tasty.

Martha Maldonado

Alert! Alert! If you’re reserving the one bedroom suite be very careful there is a problem in the website.
I reserved a one bedroom suite and was charged for that particular room. However when I arrived they gave me a 2 queen bed room instead and when I told the attendant we were charged for a one bedroom suite he said that was the he said “Ms we don’t even have that type room and $200 extra is the deposit” so I said than give another room just like the one you’re giving me “he said we don’t have anymore rooms we are totally booked” so we had to share the room with our daughter and her family.
When we checked out there system was down so I had to wait about 1/2 for it to come back when the system was up they still wanted me to pay for the one bedroom suite and we keep going back and forth for another 1/2 hour and me showing the attendant the wrong change to my card and she just wouldn’t believe me so basically she was calling me a liar until finally it got solved.
At the end the attendant confessed they have that problem when people try to book the one bedroom suite and she advised me to call to reserve that particular room.
The rooms don’t have a stove so don’t count on it! They give you a hot plate at the front desk the one they gave us was dirty the pan and the hot plate.
The dishwasher didn’t work.
Housekeeper the first day she didn’t even left new towels or toilet at all , second day she didn’t take the room trash out only the bathroom and the kitchen.
The location and the premises are great!

Robert Doyle

Dear Hotel Manager's Name

I am writing to express my concerns regarding my recent stay at your hotel from oct.16-oct 25, 2024. Unfortunately, my experience did not meet the expectations I have come to associate with your establishment.

Initially, I encountered an issue where my bank was charged instead of my company, leaving me without funds for meals until noon the next day. This was quite inconvenient.

Additionally, the first room I was assigned (Room 805) had a strong odor that resembled dog feces and urine. After requesting a room change, I was moved to Room 605. While the smell was somewhat improved, it remained noticeable.

During my stay in Room 605, I also faced disturbances from the adjacent room (607), where loud noises and screaming continued late into the night, disrupting my ability to rest before work.

As a frequent traveler, I have stayed at many hotels, and this experience was, unfortunately, the most disappointing. I hope you will address these issues to improve the experience for future guests.

Thank you for your attention to this matter.

Sincerely,
[Robert Doyle]

Jazmin

Positive: I really liked the kitchenette and pull out sofa bed. The room itself was clean and the hotel was near the fwy but far enough away that you weren?t hearing everything. Negative: When we stepped out of the elevator the entire floor smelled like cigarette smoke even though the hotel is non smoking. We told the front desk person that our room smelled like cigarettes & when we returned they had just put a can of febreze in the room.

Michael Corbin

The hotel staff was GREAT. The room was very nice.

A couple of issues we had were:

All of the parking was taken one night and we parked in the NOT FULL “electric cars preferred” spots. Got a little reminder note of that on our vehicle for that one.

The rooms do not have blackout shades. We were there for work and we work at night. So we sleep during the day. If you like to sleep in, take naps or sleep during the day that might be an issue for you. I covered my window with two blankets that the hotel brought me, which helped out.

Isaac H

This “hotel,” if you can call it that, is closer to a prison than a “hotel.” Avoid this hell hole. Sleep in your car before you book here. The rooms are hot, dirty, smell, and obviously are barely cleaned between guests. They require a $200 incidental fee and the front desk is very rude. I travel for work and spend over 11 months a year in hotels. This “hotel” has been the worst one in all of California. In fact, my stay at this particular hotel is why I now pretty much only stay at Marriott owned properties. I’ve had great experiences with Home2 properties before, but not this one. I truly believe this Home2 is the deepest pit of hell.

Derringer Dan

Staying here a week and this is easily the nicest hotel in the area. For a golfer, it’s got the best lake view rooms which overlook the driving range and also the golf course. Nice and clean, only complaint is the constant weed smells in the hallways, smoking is banned in the rooms but smoking marijuana must not be. It stinks.

Paul Vivas

We stayed three night with my family whilst visiting Los Angeles. We decided to stay here as the room was much larger than closer to town for the same price. We really enjoyed the room, the (free breakfast) and the parking was very easy and available. We would certainly come back to Home2suites if we are back in this region!