Riveting Trips - Los Gatos, California

C Pang

Our trip to Southeast Asia was a great experience. This was our first big trip since the pandemic so it was a bit nerve-wracking even though we've done smaller trips closer to home but this time we were essentially away for practically a month! We've never been away that long in any of our trips pre-pandemic days so this was a first!

We initially had planned a different trip down under for Dec but had to cancel and instead decided on Southeast Asia. We had heard from friends and relatives who we often travel with that the region is very interesting historically and culturally. We missed the Vietnam trip w/our travel gang several years ago, so this time we opted for a week in Singapore and a 2-wk cruise that included Thailand and Vietnam.

My spouse is mobility challenged thus we rely on accessibility whenever/wherever it's available. By the time it was decided on cruising Southeast Asia, it was a bit late to book excursions that were accessible although usually there is generally something available when booking at the last minute on the ship. In order to ensure my spouse could also participate in some of the excursions, we needed tours that were accessible including support in handling individuals in need of more assistance. We were aware that Asia is not exactly handicap friendly at least not as completely as in the Americas, and expected there may be access limitations. Thus I seeked help from Jeanie Colclough of Riveting Trips for tours in Singapore and excursions for the day visits off the ship and overnighters. She is affiliated with the Virtuoso Travel Consortium I had used for an online hotel reservation that was merely a fluke discovery while surfing the web a year earlier.

I generally prefer to do my own bookings and research but in the interest of time plus a remodel in progress, I'm so glad I seeked help from Jeanie. She provided so much prep info including whether the ship was in port or tender to the shore-that was key on whether my spouse could do an excursion at a particular stop. Then it was suggested by her travel service connections in Southeast Asia that overnight stays could be in a hotel since it was a 90 min to 2 hr drive from the port to the town of interest-in this case Bangkok and Hanoi. So glad we decided on the overnight stays in the hotels-we were able to enjoy the destination more w/site-seeing and shopping before heading back to the port. Plus the hotels were 6-stars stays, so elegant and service all around were outstanding, definitely would return to the hotels if we visit again.

All the guides we met in each stop were excellent, communications between the guides and Jeanie were all on point. Jeanie was always part of the group chats w/each guide we met should there be any problems that she could step in if necessary, but that was never the case. I would use Jeanie again for future travel that entail detailed coordination and when we're traveling on our own-perhaps Japan that we've been considering.

Overall, a great trip, despite a hiccup in accessibilty at one location and the hot temps and heavy humidity down south, even though Dec-Feb is the best time to travel to southeast Asia.

Tracey Lee Davis

Jeanie helped my mom and me take an unforgettable trip to Iceland. My mom wanted to take a specific cruise line with an educational component, and aside from airfare, Jeanie helped us with all aspects of booking this trip. She was our liaison with the cruise line to ensure they had all the necessary information about my dietary restrictions; she got my mom set up with an extra excursion before the actual cruise started and gave us so much support during the whole process. Jeanie gave us incredibly helpful tips on apps to use, one of which literally made the difference in making our connecting flight home. She even got each of us an onboard ship credit that we wound up using in the spa. She is an excellent, knowledgeable resource. As an extra fun bonus, she gave us a little gift before our trip of some Icelandic goodies to get us in the mood for our trip (pictured), and she gave us each a fun little photo album upon our return. I can't recommend her more highly for any travel needs you might have.

Kimberly Ebbets

Jeanie is our go-to for any travel needs. She listens to what I'm looking for with hotel, experiences, food and has put together bespoke itineraries that caters to my family. The process is easy and exciting and she is so knowledgeable about travel. Every time we start to prepare travel adventures, I think of her first and what ideas she has, I highly recommend her for your travel needs and adventures!

Franklin Lee

Excellent service and unforgettable vacation experience