Imperial Valley Volkswagen - Imperial, California

Trini Vasquez

You took a week to work on my vehicle and when I went to pick it up personal belongings were missing from it. While the items were petty items I cannot believe this was even done in the first place. Is this how you do business? Is the integrity of your employees not important that they would have the odassity to steal even though their name is on the receipt that they did the work? Unbelievable, I paid almost $1,400 for the work done now how can I trust that you even did the work right or honestly. Very, very unsatisfied.

jesse A.

This dealer does not have a large selection of jettas, they were not able to compete with Kearny Mesas offers and deals.

Adrian Hernandez

This is the third time I take my Atlas to VW shop with the same results; they cannot find why air /wind sound is coming into my car's cabin; mechanic states it is the luggage racks on top of the car, but the air sound is coming inside not heard from the outside; also, the mechanic found that my Atlas's Chremallera/is damaged; he said they will order the part, but after 10 days, they have not called ; so I am not driving my Atlas because I fear I will lost control while driving it. I rented my car for three years (7000 miles per year), but I have driven it for almost 14000 because the sound is an impediment to travel long distances; the wind start making this tedious noise when I am driving about 35+ miles. The person in the service room is providing an excellent service, but I cannot state the same for the person in charge of VW shop.

Guillermina Gina Nunez

Customer service is important. One service staff person was on the computer and was dismissive and disrespectful. He was not on the phone and did not need to treat me this way. I went to another person for help and he was able to help me. He offered me water and asked for me to wait while my vehicle got serviced. He also offered to clean my windows before I left. This extra step was appreciated. I would advise continuous customer service training. Every customer and their word of mouth on how they were treated counts.

Cesar Romero

The staff was very accommodating and understanding to our situation. We were traveling from Albuquerque to San Diego and while we were driving, we had an issue with our vehicle we pulled into Imperial Valley Volkswagen and they helped us out immediately. Our wait time was reasonable, so what’s the price. Very thankful for their assistance.

Monica Pinto

Bad attitude of staff, no service provided. This is not the first time I have to deal with Santiago poor customer service skills. The wasnt able to get my car fixed since no shuttle was available when specifically I requested the service at certain time due to my work schedule, I had to take my car because nobody was available apparently the service was not even scheduled since Santiago couldnt find my name. My car continues to be with a check engine light because no service can be provided

Chris King

Shout out to Santiago Gutierrez and the morning service crew for taking good care of me and my GTI this morning!

VW Roadside Assist covered the tow in from near Blythe and dropped me off at the drive at 2am.

After an uncomfortable night’s rest in the little blueberry (GTI), Santiago and the guys had the service station opened at 7am and welcome me in where they quickly offered water, coffee and just warm spirits after a long night.

They quickly got the locking lug nut issue resolved, offered to replace the others with standard ones (yes please!) and got the spare on.

While they didn’t have the tire I needed, Santiago went above and beyond to find me nearby locations that would have one in stock and his recommendation panned out.

Thanks for the quick service guys! If I’m ever in El Centro again, I owe you beers.

Juan Ryan

Sales rep was a nice guy but when it came to working a deal and financing it was a complete 180. Once we had an agreement on what they would give me on my trade in I allowed them to pull credit and proceed with financing options. Sales rep came back with the first quote and was offering $1000 less on my trade and the manager completely denied he ever made an offer. Finally after a few hours of negotiations we had an agreement and I told them I’d come the next day to sign and when I returned the rate was an entire point more and payment had gone up. Long story short I thanked the sales rep for his time and told the sales manager I was taking my business to another dealer. I called Herman Cook in Encinitas and had a clear offer within minutes and my vehicle was delivered to my door. Rate was 2% cheaper and gave me $3000 more on my trade.