Extended Stay America - Los Angeles - Valencia - Stevenson Ranch, California

Sue Ashwood

TERRIBLE. Old & run down. Room was advised with fully equipped kitchen. There was absolutely NOTHING in the cupboards. Not even a cup to make a coffee. Was told we had to request anything we want & we had go to reception to get it. I requested a toaster & they didn’t have one. They only had 1 bowl. No coat hangers Pillows were terrible. I requested some more & they were just as bad. I had to take our used towels to reception to get fresh ones. Rooms could be serviced once a fortnight. I can’t think of anything that was good about it

Marlene G

The room was fine, the beds looked like they were done in a hurry or someone laid down after the room was cleaned. The police were there around 4am new years day, some domestic thing going on. I never saw any staff except when i checked in but the location was great and they should replace the elevator.

Roddy T Knight II

“I recently stayed at the Extended Stay America in Stevenson Ranch, Santa Clarita, CA, and my experience was exceptional, thanks to the wonderful management team. From the moment I arrived, the manager made me feel right at home, going above and beyond to ensure I had everything I needed for a comfortable stay. The staff is incredibly attentive, friendly, and professional, always greeting guests with a smile and a willingness to help. The rooms are clean, well-maintained, and thoughtfully stocked, which made my stay truly enjoyable. I highly recommend this location to anyone looking for a home away from home. Thank you to the manager and the entire team for making my stay so memorable!”

Steven F

Stayed here a month or so ago, I left my white phone charger in the room on top of the nightstand. I called a few hours after I checked out and was told they found it. When I got there I was handed a different charger. I normally wouldn’t care but I had just bought this charger and it wasn’t a cheapo $5 charger like the one they handed me.

I stay in hotels 6 months of the year and this is the first time in 3 years having an experience like this.

Aside from that, the hotel lobby area/ hallways were not clean and had not been cleaned during my whole stay. The room was mostly clean. Would not recommend staying here.

Brittney Flowers

Dirty and smelled like cigarette smoke. Boyfriend called corporate about getting a refund and they denied him because he didn't have pictures to prove it. He in fact does, sent them and we are now waiting to hear back from them. Don't like to be told we are liars when they need to have a better cleaning system.

Sara P

Super sweet and helpful staff! Also, very clean hotel! I enjoyed staying here and would definitely stay here again. The location is very close to stores and restaurants. I enjoyed our room and stay here. Perfect for a restful night. There is also breakfast in the morning which is a plus!

Jimmy Lee

This is the second time that I have booked these hotels, we are very pleased with the price karma the rooms everything was in order and when we needed help the front desk was always very helpful to get things organized, they do serve a nice little coffee and snacks in the morning which is nice. Overall we got good service at a good value.

Cynthia Sasnett

I was happy I only had to stay one night. First, the lobby and hall floors were dirty. The double room I booked had no microwave, however the receptionist provided cooking utensils, pots, etc., since no other room was available. ...Staff were very helpful and friendly. But, the room was so very disgusting!! The floors were filthy...dirty and covered in dog hair. The bathroom was worse...the toilet had pee all down the front. The sink was filthy. The whole room smelled like dog, and human urine. I spent two hours cleaning as I was so disgusted. We could not use the air conditioner unit as it smelled like urine. There are no vents in bathroom nor kitchen. ...you have to leave windows open...which only open about three inches. We had to sleep with windows open due to smell and inability to use air unit. I know that you can't receive a refund on hotel stays, but, if this were a different service, I would be demanding a refund. We usually stay in our RV, so this only reaffirms to me why I don't use hotels. I guess I hoped for better. My daughter had to have surgery the next morning, yet, she spent the night before nauseous from the nasty hotel room. I wish I would have read the reviews before I booked... apparently numerous other guests have complained about the lack of cleanliness. Hotel management responds with apologies and repeated assertions that cleanliness is a priority. It is obviously meaningless verbage. So, instead of a meaningless apology with no intention of improvement, I am requesting a refund.