Urban Mattress Boulder - Boulder, Colorado

Matt

Urban Mattress exceeded my expectations in every aspect. The sales team’s warmth and assistance made choosing the perfect mattress a breeze. Billy, the owner, showcased unparalleled expertise, ensuring a tailored shopping experience. From purchase to delivery, the process was seamless, reflecting their commitment to customer satisfaction. Visiting both the Denver and Boulder locations showcased consistency in exceptional service. Highly recommend Urban Mattress for a delightful and informed mattress-buying journey.

Ethan Coohill

Fantastic experience getting my king mattress here. Most comfortable bed I have ever had, and love that the bed is customizable. Highly recommend!

B C

GO ELSEWHERE~ Bad integrity with warranty!

I purchased a VERY expensive wool\spring mattress from Urban Mattress with a 20 year NON-prorated warranty. $3,095 + tax. 

The mattress is failing and there are sunken areas in which my body now sinks in around 25% (I mostly sleep on my back)! I weigh slightly over 100lbs. I’m not a heavy person putting undo stress on the mattress. Based on some comments from Urban Mattress, I’ve discovered this mattress is failing for many people, not just me.

The customer service lady first offered to replace with a USED display mattress! That’s not what the promise of the warranty is!

They are refusing to replace it with the same despite the NON-PRORATED warranty, unless I pay an additional $900. They want me to participate in their replacement cost! 

I even offered to let them substitute with a different but similar brand of wool mattress that costs less. They said no.

Then they said they’d replace (for free) with a latex mattress. I did not purchase a latex mattress! I purchased a very expensive wool one because I’m allergic to latex and also chemical sensitive. Wool mattresses have no toxins, no latex, do not off gas, and have no toxic fire retardants.

The customer service person (not sure, but I think she’s the daughter of the owner) said her mother and sister have latex allergies and were OK with their latex and asked me to try one of their organic latex pillows. I agreed in hopes of compromise and getting this resolved, even though it’s not a wool mattress. I tried the organic latex pillow and broke out in hives.

Of all the crazy off the wall things, after breaking out in hives from the latex pillow test, they offered to give me a free box spring instead of a new mattress to replace my failed mattress. I have a platform type bed that I bought from them when I purchased the mattress. It is 100% complaint with the mattress warranty and in very good condition! 

My 20 year non-prorated warranty is for the mattress! It’s not for a box spring, not a latex mattress… it’s for a wool\spring mattress.

I’m attaching a photo of my bed. I have a velvet bedspread and the sunken area are so bad they even show with my bed fully made.

Shop elsewhere! They don’t stand behind the warranty's for their mattresses.

Peggy Lichter

Everything is excellent about Urban Mattress! We had mattresses and frames delivered to 2 locations, one being in a very rural area. Their products, including beds, bed frames, side tables, headboards, are excellent quality. The added plus is their great customer service. In addition, it's a family owned business. Can't get better than this.

Tirza Derflinger

Billy, the owner, is ever present and personable, putting customer needs and feedback first. He not only listens, but finds solutions that exceed my expectations. Whether I need a bed, frame, pillow or sheets, he treats me like family. I look forward to meeting my bedding needs with Urban Mattress in the future. He’s earned my loyalty as a lifetime customer because he’s consistently been loyal to me. Thanks, Billy. ?

Sharon Vadas

Great mattresses, very good quality. Split mattresses half soft for side sleepers,

Ruwan Subasinghe

They went above and beyond to make sure we were happy with our mattress purchase. We bought a mattress a couple months ago and after a few weeks we were finding it to be too stiff. Alexa helped us explore some other options and ended up hooking us up with a mattress topper that made our mattress incredibly comfortable. I feel like the mattress sleeps like a mattress that's twice the cost of what we paid. Very happy with the whole experience. It's a family-run business - Alexa and the rest of the team provided a very personal shopping experience. Will definitely be going back next time we need a mattress!

Gretchen G

I purchased the Silver Lake mattress and it was the most expensive mattress I've ever bought, priced at $2500 which was a very difficult pill to swallow. My last mattress was way to tall and super hard which made my hips and back super achy and painful. I dreaded every single morning getting up off the old mattress. The Silver Lake is plush and it doesn't necessarily cradle my body, it absorbs the painful areas giving those parts of my body comfort in the night. Being plush I expected the mattress to swallow me whole, but that is not the case which is kind of weird. The plushness only keeps my old bones and joints in a comfortable position so they do not get inflamed through the night. The other bonus it that the mattress is not super tall which my last mattress was. With the Silver Lake I can sit on the side of the mattress and my feet touch the ground, very cool. I've been using this mattress for 45 days, I have rotated it once at 30 days and I believe at this point the mattress will keep me comfortable for the foreseeable future.

I've now had this mattress for a year now and I love it. It is so cozy I don't want to get out of bed.