Residence Inn Shelton Fairfield County - Shelton, Connecticut

Michael N

I was hesitant pulling into this Residence Inn, because, as others have noted, it is not the typical Residence Inn footprint. It is more like a motel, with many separate buildings, and units that open right onto the parking lot. However, this was a great stay. We arrived at about 10 PM on a Saturday night. When the front desk staffer immediately thanked me for my Titanium status, I asked her nicely if she had any upgrades to anything with two beds. She upgraded me to a “penthouse suite” which was essentially one bedroom apartment with a loft that has a separately bed and bathroom. It was extremely spacious and clean. The kitchen was well-stocked. A family could comfortably stay here for a long time. The next morning, the hot breakfast was at least average Residence Inn quality. The reviews below would have deterred me, if I had read them, so I’m glad I didn’t.

matt kentosh

We had a bad stay, the suite was "broken" . Toilet was not working correctly. The sink had no stopper, and they could not get one. There were people in the breakfast area who appeared to be stealing any and every food in the area. After speaking to Manager about these issues and a few more, he assured me that Marriott would give me some points for all inconvenience. Guess what......I never received those either, and that was promised 3 weeks ago. After stay at this location for over 25 years, we will never go back here again.

Gene Crisp

The desk clerk was hospitable, kind, and friendly. Our check-in process was quick and efficient. The rooms were immaculate, including the bedspreads and towels. They provided a full breakfast each morning during our stay.

Bill Collins

Andrea at the front desk is the most professional, accommodating, and congenial representative that Marriott could hope to have. Our experience was made twice as nice because of the expert customer service that we received. I was beginning to think that service like that was lost to a bygone era; Andrea proved me wrong.
Hey Marriott, this one's a keeper.
P.S. The room was excellent.

Austin Mix

The place is nice but the way it run leave a lot to desier. When to the front desk for more towel and wash cloth was told no and that they change then or clean the room on the third day. But yet why is there only two towels and wash cloths. Where the third set. Not at the front desk but my old towels and wash cloth are. Dot worry used all the paper products to get dry.

At the end good for short stay is all.

Camilla B

First and foremost, this is NOT a hotel, it’s a MOTEL. And it’s the crappiest motel you will ever encounter. It’s NOT a hotel with one building, it’s an OUTDATED old motel where ALOT of crackheads and drug users dwell. We checked into our “penthouse” which was filthy . F the bathroom walls had faint BLOOD splatter on the wallpaper and hair on the ceiling . The carpet leading to the bathroom was unfinished with raw rusty nails sticking up ( Hope you have your tetanus shots !), there was blood spots on the linen sheets, mysterious staining on the wall and on the ceiling, it appeared to be a bullet hole. The. Carpet was rancid and not something you should walk barefoot on, I wore socks.||Landscaping outside is LOUD with leafblowers pointed at your windows , heavy traffic and noisy housekeeping. The walls are THIN with no insulation. I had neighbors smoking on the balcony stairs although , somehow, that was the least of my worries. ||Now, moving on to the service. I phoned Brittney to ask about the constant noise. The horrendous attitude from this ghetto attendant was unexpected. When gently asked basic questions, she said “ yeah are you feeling okay” in such a sarcastic tone. When asked for the manager, she refused to put him on the phone or inform when he would be back in office. The then proceeded to tell me to “ watch my attitude “( uh, thanks mom ?) to which I abruptly hung up the phone. She then phoned my partner 2 seconds later without any approval from her manager and said we had to leave at 12pm ( it was 1130pm already and we were 1/4th through our stay with a baby) . When my partner spoke to her, she was hostile , aggressive and spoke clearly “ we don’t care about your baby “. We packed our belongings and left since we did not feel safe with such a negative and ghetto presence on site. She also didn’t forget to remind us numerous times that there was “no refund”.||We had to open up a detailed case about this specific employee. On our record as Marriott members, we’ve never had a complaint and we have stayed at over 400 locations through out the recent years local and abroad and we have never encountered someone so rude and without basic problem solving skills. Please stop hiring ghetto people! Th nonetheless, the manager Eugene has solved this case for us after being wrongfully booted with a baby( who actually does that?). I haven’t met Eugene but I thank him . Thank you .

Kriya Moon (Joyful Journey Guide)

The setup of this hotel with detached buildings makes you feel like you're in more of an apartment home, which I appreciate as well as the full kitchens. The furniture is comfortable, the laundry room is nice with updated machines.And the staff are fabulous.

sylvie lavoie

Stayed at this location last night for the first time, the hotel room was clean but it is in a dire need of updating. There was also a lot of noice constantly until after midnight, kids running in the room above. I would suggest to anyone to reserve a higher floor room. These rooms are individual townhouses not the conventional hotel type. The $10 parking fee is ridiculous for this location. When we got back to the hotel after the show we had to search for a parking spot and had to park at the other end of the lot as all spots were taken. Not happy!