SpringHill Suites Mystic Waterford - Waterford, Connecticut

Address: 401 N Frontage Rd, Waterford, CT 06385, United States.
Phone: 8604390151.
Website: marriott.com
Specialties: Hotel, Meeting planning service, Wedding venue.

Opinions: This company has 475 reviews on Google My Business.
Average opinion: 4.1/5.

πŸ“Œ Location of SpringHill Suites Mystic Waterford

SpringHill Suites Mystic Waterford: A Comfortable and Stylish Stay in Connecticut

Introduction

Located at 401 N Frontage Rd, Waterford, CT 06385, United States, SpringHill Suites Mystic Waterford is a luxurious and modern hotel that offers exceptional amenities and services to travelers visiting the Mystic and Waterford areas. This Marriott property can be contacted at 8604390151 or via their website at marriott.com. Specializing in hotel accommodations, meeting planning services, and wedding venues, this establishment has built a solid reputation for excellence and quality.

Location and Features

Conveniently situated near Mystic Seaport Museum, historic downtown Mystic, and the scenic Mystic Village, SpringHill Suites Mystic Waterford provides easy access to a wide range of attractions, restaurants, and outdoor activities. The hotel's prime location allows guests to explore the best of southern New England without being too far from the nearby interstate.

The hotel itself offers a range of modern amenities and features, including complimentary high-speed Wi-Fi, a fitness center, an indoor pool, and a 24-hour market with essential snacks and beverages. Each guest room features a separate living area, a microwave, a mini-fridge, and a flat-screen TV, ensuring a comfortable and enjoyable stay for all visitors.

Exceptional Service and Quality

Guests consistently praise the friendly and attentive staff at SpringHill Suites Mystic Waterford, noting that their needs were promptly addressed and their experiences were enhanced by the exceptional customer service. One notable employee, Mr. Brannon, has been particularly commended for his quick and efficient approach to handling requests and providing essential items for a comfortable stay.

The hotel's cleanliness and well-maintained facilities are also frequently highlighted in reviews, with many guests appreciating the hotel's commitment to ensuring a safe and hygienic environment during their stay. The spacious and well-designed guest rooms have been praised for their modern decor, comfortable furnishings, and excellent soundproofing, contributing to a peaceful and enjoyable experience.

Opinions and Feedback

Based on the 475 reviews on Google My Business, SpringHill Suites Mystic Waterford holds an impressive average rating of 4.1/5. Many guests have expressed their satisfaction with the hotel's location, amenities, and services, making it a popular choice among travelers visiting Mystic and Waterford. Some guests have even taken the time to wish Mr. Brannon a happy birthday, a testament to the lasting impact of his exceptional customer service.

Recommendation

If you are searching for a comfortable, stylish, and well-located hotel in the Mystic and Waterford areas, SpringHill Suites Mystic Waterford is an excellent choice. With its exceptional customer service, modern amenities, and central location, this Marriott property has earned a solid reputation for providing guests with an unforgettable experience.

We highly recommend visiting their website at marriott.com to learn more about the hotel's available rooms, packages, and special offers. Contact them directly to start planning your next visit to southern New England and experience the comfort, style, and exceptional service that SpringHill Suites Mystic Waterford has to offer.

πŸ‘ Reviews of SpringHill Suites Mystic Waterford

SpringHill Suites Mystic Waterford - Waterford, Connecticut
Paulo L.
5/5

I stayed at this location for a brief amount of time and for the time being, I was taken care about Mr. Brannon throughout my morning. He made everything quick and easy also provided everything I would need for my essential stay. Also wish him Happy Birthday!

SpringHill Suites Mystic Waterford - Waterford, Connecticut
Olivia M.
5/5

Had to stay for a couple of nights in between moving and I really enjoyed the cleanliness of my room and amenities offered. Staff were all amazing but especially Brannon at the front desk. He was absolutely amazing and went above and beyond to make sure I was comfortable. Staying away from home is hard enough for me. He was patient, caring and truly a bright light. Working in hospitality for many years I appreciate others who understand and treat their guests with the upmost respect. He was the best part of my stay. Thank you!

SpringHill Suites Mystic Waterford - Waterford, Connecticut
Krystal
5/5

Rooms are fine a little beat up, but clean, and a bit hard to find the place at night.... But.... The staff is amazing!

A young man with long hair knew me by name and greeted me each day. I travel with a 55lb tool kit and 70lb pelican case that I always have shipped to the hotel.

They were waiting in my room for me! Never once have I had that. I usually have to ask about them, then wait and try to fumble my way back to the room myself.

I thanked the young man and he insisted that he help me lift them into my car when I was leaving. I thanked him. I have stood in front of Marriott employees before as they watched me struggle to do this myself with no offer to help.

I hope the hotel knows how wonderful of an employee and person he is and how lucky they are to have him!

SpringHill Suites Mystic Waterford - Waterford, Connecticut
Jared P.
5/5

I needed to stay overnight in New London to catch an early ferry in the morning. SpringHill Suites was such a great hotel experience, unexpectedly so, I had to post here. The first sign I was going to get a good experience was receiving customized emails from the hotel management itself (signed by its staff) providing me with information about my stay and other tips.

When I arrived, the check in staffer was extremely friendly and responsive and actually gave me a welcome bag because of my Marriott Status (first time I received something in a while!) When I got to my room, it was a spacious size, like something you would get at an extended stay hotel, and the room was extremely clean and in good condition and well maintained. The bed was comfortable and the bathroom was clean and functioned well. Their shampoo/soap choices were higher quality than I expected.

In the morning, breakfast was orderly and staff came by once or twice to ask me how I was enjoying it/doing even though it was a breakfast buffet!

Staff was so friendly and responsive, it reminded me of what I remembered the hotel experience used to be back in the day or at least pre-Pandemic. This franchisee location is run very well and their attention to detail, communications, and the customer experience is one of the best I've seen for this class of hotel. If I need to stay in New London, I would definitely stay here again and I recommend it to others!

SpringHill Suites Mystic Waterford - Waterford, Connecticut
Michelle G.
1/5

Our room was facing a storage facility that has it's lights on all night. The dresser in the room was broken, and the elevator was broken. My husband became very sick after eating breakfast from the hotel. If I could give no stars, I would.

SpringHill Suites Mystic Waterford - Waterford, Connecticut
Catherine B.
1/5

Front staff was lovely, rooms are spacious but dated with an overwhelming smell of must and mold. AC was old and tired and could not adequately dehumidify the room. We could not close the curtains in the room because they completely covered the AC. When we brought the issues to management we were given a fan to dry and cool the room. 😳Everything was mediocre at best and way overpriced. Not a fan.

SpringHill Suites Mystic Waterford - Waterford, Connecticut
plm187

I am providing feedback on my recent stay at the Springhill Suites in Waterford, CT, from August 7-9, 2024. My family and I have stayed at this hotel before and enjoyed its convenient location near shops and the Mystic area. However, I was quite disappointed with the current state of the property and won't be staying here again.||Although the main lobby was clean and well-maintained, and the staff were polite and attentive, the condition of the rooms was concerning. Specifically, the third-floor rooms seemed to be in severe disrepair. The first room I was assigned, 304, had stained carpets and couch, a foul odor, and an unclean bathroom. I reported these issues to the front desk on the day of check-in, and they promptly moved me to another room.We were moved to room 308, which was next to the elevator. The room was not much better. While it had a fresher smell, the couch was ripped, there were dead bugs inside the photo frames, the cabinets near the microwave were damaged, the walls showed significant wear and tear, and the carpet was stained. Also, the ice machine on the third floor was out of service. When I raised these concerns with the staff, I was informed that similar conditions existed in other rooms. Given that I was checking out the next day, I decided not to request another room due to the inconvenience it would cause my family.||The hotel did adjust the rate for the first night due to the inconvenience, but ideally, we should not have been assigned such rooms in the first place. The hotel should address these maintenance issues before offering these rooms to any guests. Everyone deserves to receive the quality of accommodation they expect based on their booking. Had I known about the room conditions beforehand, I would have chosen to stay elsewhere. I want to extend special thanks to the hotel staff: Matt, Brannon, and Eric for their efforts to make my stay as comfortable as possible given the circumstances.

SpringHill Suites Mystic Waterford - Waterford, Connecticut
Beanie D.
2/5

The Staff was pleasant and helpful..the location was perfect. However, the rooms and the level of cleaning left a lot to be desired. A dirty folded up wet towel was left on top of supposed clean towels in the bathroom. The bed sheet contained an old stain, and the refrigerator had a juice left behind I assume by a previous guest. There were no garbage bags in the waste baskets. It was obvious that the room was not thoroughly clean which left me feeling less than comfortable and forced to do some touch up cleaning myself. I have always stayed at Marriott properties due to the friendly staff and welcoming environment for families so I hope this was just one mishap of someone on the cleaning staff. Hopefully better attention will be paid in the future to ensuring roomsare thoroughly cleaned between guests. Otherwise, pleasurable short getaway and extremely friendly staff.

Go up