SpringHill Suites Hartford Cromwell - Cromwell, Connecticut

Paul C.

Property is only about 5 years old and looks pretty new. Front desk was very helpful and friendly. Rooms were large and modern and clean. Bed was on firm side but I liked it. Modern shower was nice but water pressure was firm and sprayer wasn’t very adjustable. Housekeeping did not come each day. Breakfast was average but was constantly replenished - has 2 waffle makers. Needs to add cream cheese for bagels. Overall, high quality for a low price.

Mike K.

I totally enjoyed my stay at this property. From the moment I walked in, Andrea greeted me with a pleasant smile. She was able to balance professional and familiar. I felt very welcomed and right at home.
I interacted with Gavin as well and he was too notch!

Sandra was managing the bar and made me some fantastic Old Fashioned. One of the other great things that pair well with an old fashioned is refreshing and mind bending conversations. Sandra provided both.

Thank you Sandra, Andrea and Gavin!

Tom C.

This is a newer hotel in Cromwell. The rooms are clean and the bed was comfy. Gym has newer machines. Breakfast was great. Staff were friendly. A great location. Lots to do in this area. A great hotel to stay between Hartford and New Haven. I would recommend this hotel.

Emory M.

Rooms were very nice and clean. Liked the room except for the sliding bathroom door (not a fan of these). Hard to control room temperature because it kept resetting to 75 degrees. Breakfast was adequate.

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Positive: Room are spacious, well appointed, and well laid out.Breakfast is high quality. Negative: Noisy air conditioners are a challenge with any hotel. Noise level at this hotel is average.

Sina A.

I recently stayed here and I can confidently say it was the worst customer service experience I have ever encountered in a hotel. From check-in to check-out, every aspect of my stay was marred by unhelpfulness and indifference from the staff.

Overall, my experience at springhill suites was a complete disaster. If you value good customer service and a pleasant stay, I highly recommend looking elsewhere. This hotel clearly does not prioritize its guests, leaving me to wonder how they manage to stay in business. I certainly won’t be returning!

Julie H.

For a hotel only four years old, this property is an embarrassment to the Marriott brand. It's just plain filthy and not maintained. I had to change rooms because the condition of the first room was so bad with black mold and green algae in the shower. If you are going to have glass shower doors, they require constant upkeep. Because of the neglect plus the hard water in the area, the doors are etched with water spots. In addition, the drawers and doors would not shut, there was toothpaste on the walls and the carpet had huge sticky spots. The new room I changed to was not much better. There were gigantic stains on the carpet in bright blue and red. The shower was less moldy without the green algae. The walls are thin and we heard our neighbors' conversations and television. The hallways had trash in them. The elevators need maintenance as well. I am surprised they have passed inspections. The noises and jerkiness were cause for alarm. Breakfast is the same every day: dried sausage, eggs, yogurt, a few breads to toast, cereals, waffles and a few pieces of fruit. We didn't require much but as my daughter was going to skate every morning, she needed something. On Saturday, all of the food ran out around 9 and even though breakfast closed at 9:30, nothing was replenished. There were no bagels, no yogurt, only some cereal but no milk and some very green bananas. The juice machine was broken. Gruanted it was crowded with a greedy bunch of customers taking huge plates up to their rooms. Sticky seats remained sticky multiple mornings. Our last day, we observed employees eating from the breakfast making customers wait. Finally, this hotel isn't located near anywhere you would want to go that would attract people to take advantage of using their quite limited parking lot. They have a cash grab going on by charging for parking. I would have gone to stay with friends except the stay was pre-paid with no refunds. I'm not giving the hotel 1 star only because it's not a fleabag, totally scummy unsafe place. 1.5 stars for lack of cleanliness, service, and maintenance. There is no excuse for a 4 year old hotel to be in this condition. Shame on them.

Tim N.

My heater didn't work the first night. The next day they claimed it was fixed but it wasn't so I had to move to a new room. It was snowing outside so heat was important! And the toilet paper holder was on the floor.