Palace Travel Inc - Philadelphia, Pennsylvania

Leonard P.

I just wanted to take the time to say thank you to the staff of Palace Travel. From the beginning until my clients got back from Ghana you all made sure that I and my clients had the most up to date information as well understanding of the destination that my clients were traveling to. The experience with Palace Travel has been great. I look forward to booking my next trip to Africa with you.

Nellie I.

As a retail travel agent, I was working with a University professor who wanted to do a 10-day study course in Ghana. He had very specific requirements. Each day he needed a room where he could lecture and have a classroom discussion, which were part of the course. He wanted to make sure that the itinerary addressed specific elements of the course, and that the guide provided would have an academic background to discuss those elements. He also wanted guest lecturers from some professors located in Ghana.

Palace Travel set all this up for me, and the professor was extremely satisfied. They made all the local arrangements in Ghana, and provided me with the background information. That way, I could concentrate on advising the professor and his students, collecting deposits/final payment, insurance, and so forth. Palace Travel prepared an emergency contact list so that the students could leave that information with their families at home. Their ground operator in Ghana was available to handle any changes that were needed, on the spot.

I would have no hesitation in recommending Palace Travel for being your partner in travel to Africa.

Billy G.

I booked a group through Palace Travel to Ghana this past winter and my 7 clients totally enjoyed their experience. The staff at Palace travel was very helpful in guiding me with hotels and what my clients were going to see and do while in Africa. Palace travel went above and beyond even when my clients decided to do their own thing when it came to getting visa and few almost did not get them when they did not follow the directions that were given. Palace Travel still helped my clients all the way through the process and assisted them in getting all of their visas. I am actually working on booking a trip to Senegal with those same clients for 2013. Overall I will work with them again and again and look forward to the great customer service from start to finish.

Carly S.

Palace Travel provided an itinerary that was accurate and complete. When we arrived in Ghana, our tour guide met us at the airport on time and was with us during every waking hour thereafter. He was friendly, knowledgeable and, most of all, patient. In addition to our tour guide, the driver, was also great. He did his job expertly. Most importantly, we were able to visit and see all that the tour documents advertised and then some. Clearly, in an age and time when the consumer often falls victim to scams and anemic service, our experience with Palace Travel was much better than we could have ever imagined.

Douglas W.

I'm writing you from Ghana -- things are going well. Today we had our naming ceremony which was completely amazing. The people in our group have been very pleasant....no issues to report. I've taken more pictures than Jesus has eyes, and spent more of Visa's money than I'd rather admit. Our hotel was switched from Coconut Grove to the Elmina Bay Hotel --- I'm going to send you pictures, this place is amazing, simply amazing. I'm extremely happy I took this trip. I wouldn’t change anything for the world.

Ernest H.

Thank you so much for our wonderful tour of Ghana....

Our guide George and driver Sam did a wonderful job showing us all over
Ghana.

The hotels were all great except for the brick tower at Chances Hotel in Ho. Luckily our guide George moved us to the Chalets in the other complex which was much better.
Thanks again for a very memorable trip to Ghana.

Johnny B.

Thank you so much for your kindness and understanding. I cannot begin to tell you how disappointed I am that I am not able to go on my trip. I was so looking forward to it. But I have to think about my health first. I am hoping and looking forward to traveling with Palace Travel in the future. Thank you again for the great customer service you have given to me under these unfortunate circumstances. I really look forward on planning a trip with your travel agency in the future. Please keep me on your mailing list. I will be in touch with you about the South Africa and Senegal trip in March after my recovery. Thank you again and I hope the trip is a success for everyone who will be going.

Derrick W.

I am back from Ghana and just wanted to let you know that we had a wonderful time. Anamabo Beach Resort is a great property with a beautiful beach. Your agents in Ghana were very responsive and took great care of us. The tours of Cape Coast Castle and Kakum National Park were great. I have to put in very special praise for our guide. He was very friendly, responsive and flexible to the needs of our group. Our group had a great lunch at a place on the way to Kakum (Han’s Cottage), which he suggested. When I became petrified on the canopy walk, it was our guide's gentle encouragement that gave me the courage to persevere and make it across. We appreciate all of your help! I will highly recommend Palace Travel to anyone I know traveling to Africa. Very best regards.