Courtyard New Castle - New Castle, Delaware

Howard D.

My job booked my stay here during my training. It is located right off of the highway. There is a Starbucks and drive thru, as well as a Royal Farms walking that all share the parking lot. Very clean establishment. Very nice staff. Food and bar located in the Lobby where you can purchase either. There isn’t a Continental Breakfast at this location. The room that I stayed in was huge! King size bed, sofa bed with ottoman, wall mounted large screen tvmicrowave, small fridge, a long desk with a rolling chair,and small single coffee maker located near the window in an cabinet. The bathroom was very spacious and a huge shower. The only issue I had with staying on the 3rd floor in this 4 story hotel is that I could hear the cars and trucks going by on the 95, and if the person is walking hard above you, then you hear it.

Susan K.

The 4 was for the property itself. Our door rattled every time any door in the hall was opened or closed - including the door from outside. That was very annoying. Overall, the room was ok and clean. However, if I was reviewing for friendliness and helpfulness of staff, I’d give 5+ stars. From check-in to check-out, the service was outstanding. I wish I could remember the name of the young man who checked us in….very nice and helpful. We had dinner at the Bistro; Erika, our server, was outstanding, as was Jose who prepared our meals. Kudos to both of them!

H D.

First time at this location. The rooms are new and very spacious. The bathroom is really nice and modern. The room has a nice cabinet that holds a small refridgerator, microwave, and a coffee maker. The rooms are not the best when you are not on the top floor. You can hear the person above you if they walk with heavy footsteps.

Ruben

Positive: Staff was friendly and helpful. Negative: The hotel charged an un-advertised $9.95 parking fee. it was an open parking lot basically shared with a gas station. They did not ask for a license plate number they did not even check to see if I even had a car, but added to my credit card on checkout.

William B.

The issues I have found with the room are not necessarily the fault of the staff. The pictures I have attached show just bad workmanship by the construction crew. Cracked tile throughout the bathroom and the lobby. Unfinished trim and caulk stains on the wall. The design is also not so great having the refrigerator, microwave, coffee machine in a cabinet that sits directly over the heating AC unit

Things the hotel can control...
Vacuuming at 9:00 at night. A lot of people use this hotel for business and have to wake up early in the morning. Why would you have a crew doing cleanup that late?
For a newer property, there really shouldn't be mildew stains in the shower, but regrettably there are. I checked into a room with a broken closet door.

The floor to ceiling windows are nice, the lighting is nice. But my overall impression was not so great. Whoever for Marriott signed off on the inspection should be held accountable. Behind closed doors. They have tape holding up baseboard trim. It just appears that the property was opened before it was finished.

Roberto S.

Very elegant hotel. Property looks well maintained and taken care of. My check in process was pretty quick and efficient. My room was decently spacious. It was also very clean and comfortable. Good wifi service.

Julian E.

It's a draughty box by the side of the highway: the only good thing about it is that it's easy to get away from!||The room itself was OK, but the soundproofing is appalling: I heard EVERYTHING from the room next door where the couple were obviously having lots of FUN the whole night... If you're on the front you'll also hear the traffic very easily.||The entry and lobby is completely soulless, and that obviously rubbed off on the staff, who were equally unenthusiastic.||But the biggest red flag for me was a 'suprise' $9.95 'charge' on my bill, which turned out to be a parking fee. Now a) this hotel cannot be reached any other way except by car and b) no-one mentioned this on the website, on the booking confirmation, or at check-in. This is simply a scam to generate more revenue: why not just fold it into the room price, at least it would be known about then.||I won't come back, and I encourage you not to bother either. I'll be contacting Marriott to let them know about this scam

Wendy M.

Not entirely sure why there is a parking charge since the parking lot is open. The hotel is new, and rooms were clean and front desk very courteous and friendly. They mentioned breakfast was served at 630am or something like that but nothing was offered came time except for a few canisters of hot coffee which I deeply appreciated given I was in for an early customer meeting at 730am. Other than that, nothing spectacular.