Delaware River & Bay Authority - New Castle, Delaware

The Delaware River and Bay Authority (DRBA) is a government organization located at 2162 New Castle Ave, New Castle, DE 19720. Their phone number is 25716300, and their website can be found at drba.net. This state government office specializes in providing various services and is known for its wheelchair accessible entrance and parking lot.

The company has garnered 71 reviews on Google My Business, with an average rating of 3.5 out of 5 stars. This indicates that the organization maintains a decent level of customer satisfaction, though there is room for improvement.

Some key features of the DRBA include its commitment to accessibility and its state government office designation. The organization's physical location ensures that it is easily accessible by those in the surrounding area.

For those seeking information or services provided by the Delaware River and Bay Authority, it is recommended to contact them through their website, phone number, or in-person visit. The DRBA is dedicated to providing resources and assistance to its community members and is a valuable asset to the region.

👍 Reviews of Delaware River & Bay Authority

Kyla P.

1/5

This toll booth is horrible. They only take cash. We were travelling from another state and did not have cash on us. The other tolls you pay online so no problem....but on Delaware Memorial Bridge if you don't have cash your screwed. They send you the bill for 5 dollars plus another 25 dollar admin fee. Please investigate this. This is a complete scam!

Tanner64

5/5

A great amount of appreciation and thanks to the kind and understanding officers who drove me southbound over the Delaware Memorial Bridge in my car on 7/1/24 at around 11:15am due to Gephyrophobia. It's a great comfort knowing your service exists, and your understanding of the situation made me wish you would have stayed with me over the Millard Tydings and through the Baltimore Harbor Tunnel as well lol.
Be safe always. You deserve it.

Mary M.

1/5

was told when I went through the toll plaza they don’t accept cash so they’ll just send it to me in the mail for the five dollar toll fee.
Just got the violation which I never violated with a $25 fee on there so how many people are they saying this just to make more money not happy with all the $25 fee but the nice lady credited me But just so people know when they tell you, they’re gonna mail it to you in the mail they’re gonna charge you a $25 fee

PAT W.

5/5

I was traveling with my sister on Sept 21 on art.?295_95 south last exit before toll and we had a blow out from piece of metal in lane. We made it to shoulder very scary. Called for help which took a while. Delaware River highway patrol came patrolman Donald Cramer arrived. He was the most sensitive calming man to us. He even took out all luggage was in trunk, pulled outJack and spare donut to prepare for the roadside service . Because we waiting and pretty upset he even changed the tire and escorted us to town to a Tire store . Cannot thank this patrolman enough for what he did making rest of our trip more pleasurable.

Tamar A.

4/5

This is a war on the way there, then in destination. The area is very clean and well maintained, but since I went through EZ Pass and it's automated I can't blame any person for the traffic hold up. For some reason the EZ Pass lanes were much slower than the cash and people attended Lanes I'm sure it's not always like this. Looks like I'll have to travel this way again just to make sure!

Theophilus I.

4/5

This is more of a rating for the ladies working in the EZ Pass customer service desks. Every time I have needed to go in and take care of an issue with my EZ Pass account whether it be adding or removing a vehicle, checking the status of my frequent traveler or whatever they have always been a pleasure to work with to get the issue taken care of as they have always had an answer to my questions without having to go to someone else to find out what needed to be done. My only complaint is that they moved the office to a different building a few years ago, one that you need to drive further through a parking lot just to take care of your business you went there for.

Jessica T.

1/5

My rating is for the construction on the other side of the toll and how they funnel all the traffic coming through the tolls onto the other side. The 3 times I have gone through traveling to Virginia, all different days of the week and times of day, I have been stuck waiting to get through the toll, then waiting on the other side to make it through the blocked lanes for 40 minutes to an hour.

Jan H.

5/5

Hello! I have lived near this ferry my whole life. It’s a great trip, when the seas are not rough. Bring your pet! Bathrooms are good. Snacks and beverages. Take pics! Live music outside (when applicable) Beautifully air conditioned gift/info center and off board bathrooms. Stairs and escalators take you to the 2nd flr to board. Now go have fun! That’s a captain’s orders 😎