Syb Travel - Newark, New Jersey

united J.

Excellent service 12 years many people come here good service required waiting it's worth it.

Genesis C.

Worst place ever. I went to do a divorce, he charge me the total amount in June, 6 months later I still waiting for documents that he was supposed to send to the court and he didn’t even give me an appointment or try to fix his fault. He is so rude and meant. He doesn’t care about the clients time. He can tell you to wait for him like 2 hours to then tell you to come back. I DO NOT RECOMMEND MR SILVESTRE services. BE AWARE DO NOT PAY IN ADVANCE.

Cindya M.

I went to this place because of the reviews. The fist day they took forever to see us. They gave us the price of a package we agreed on. We wanted to pay right there and then because we know how prices on airfare especially go up and down. but he told us not to worry that he would lock it in to come back that Thursday. I told him I could not that I would be working but that my husband could. He said no problem that my husband could come with the money and he would book it. When my husband went, he waited over 2 hours and was the second person there. When he finally got in to see the guy for the 3rd time, the gave offered totally different prices that were of course, much higher…….. I WOULD NOT SUGGEST THIS PLACE…

Renisson

The customer service is terrible and extremely unprofessional. In terms of the ladies working in the office, they have been very nice and respond quickly. However, the tax preparer (owner of SYB) is not. When I requested to speak with the owner, he was extremely rude and hung up the phone on me. I travel out of state for work and I needed a copy of my previous tax returns. They refused to email a copy of my own Tax Returns, even though they are legally obligated to do so. I explained that I would not be able to obtain physical copies since I'm out of state, but it doesn't seem to make sense to him. The place is completely outdated and they don't know how to properly use computers since they can not send a simple email. If privacy is a concern, there is something called encryption.

It has been the worse place that I've used for my taxes. The owner is rude, condescending, and anti-social. Moreover, withholding a customers tax return is illegal and I will report them.

Ramon G.

I've used the accounting, notary, flight purchases, and delivery services offered here. I started using their services more than 20 years ago. They have very good customer service. Although they have long lines, I feel it's because they're so good at what they do that they have so many customers.

Carli H.

My husband went there , had questions the owner is so arrogant and rude . So unprofessional will never return there again.

Joshua V.

the reason for my one star is not due to the staffs demeanor but rather due to the fact that they are unable to work together and relay messages to customers , iv been given the run around for two weeks because i did not have my I9 which is NOT NEEDED TO DO YOUR TAXES however the staff insisted that they needed to match the info on file to my IRS paperwork. 10 Business days later after waiting for the paper i did not legally need to do my taxes i also missed the original cut off date to do taxes . I was told, that i can come in to do my taxes after speaking to someone there .I called ahead the same day to make sure i was the first in line. I arrive to find a couple of people there who had "appointments" which the same place told to me that they take walk in only not appointments. I had to leave because they weren't taking anyone else, before leaving i was asked if i would like to leave my paperwork with them so they can file for me then get back to me. I Agreed and got a recipe for $65 for my tax prep fee. Iv been calling since the morning to see if my tax prep is done and i keep getting the same answer that the person wasn't at work yet and they will arrive at 6pm . I have yet to receive a call back about my taxes and am very frustrated about it because the staff are genuinely nice people, but i rather someone who is rude and gets things done over someone that is nice and gets nothing done!

Sue M.

They are very good at what they do. However, they are very inconsiderate to peoples time and schedules. They never open on time and have no regards for being late and making you wait. Waited for 2 hours for an appointment that was scheduled for 9 am. Staff is a little sarcastic.