Mojo Hospitality - Vacation Rental Management -

Larissa Atchley

I recently made a reservation through Mojo for an Airbnb property. While the house itself was visually appealing, particularly the backyard, our stay was marred by several inconveniences.

Upon arrival, which was an hour past the designated check-in time, we were unable to access the property due to not receiving the check-in pin. Additionally, the house was uncomfortably warm, with the master bedroom remaining particularly hot throughout our stay. This forced my family and me to relocate to the living room in search of cooler air.

Despite reaching out to Mojo with these concerns, we did not receive a response for approximately 14 hours. Although they eventually provided fans to address the heat issue, other problems persisted. Several jets in the jacuzzi were non-functional, the pool light was not working, the propane tank for the advertised fireplace was empty, the television in the gazebo was inoperable, and the dishwasher emitted an unpleasant odor due to clogged water. Furthermore, the ceiling fan in the middle room was not functioning, and the Arcadia frame was broken, posing a tripping hazard when entering and exiting the property.

In response to these inconveniences, Mojo initially agreed to provide a 15% inconvenience fee refund. However, upon further review, they only reimbursed 15% of the cost for a single night, despite the fact that I had paid nearly $900 for a subpar experience. The refund amount totaled a mere $61.80.

Based on my experience, I would not recommend using this company for vacation rentals. It would be more advantageous to rent directly from a private owner to avoid such issues.

jacub lough

I recently had the pleasure of booking a vacation rental through Mojo, and I must say that the experience was truly exceptional. From start to finish, their commitment to providing high-end vacation rentals and delivering top-notch service was evident.

First and foremost, the quality of the properties offered by Mojo exceeded my expectations. Each rental was meticulously maintained, furnished with upscale amenities, and situated in stunning locations. It was evident that Mojo takes great care in selecting their properties to ensure an unforgettable vacation experience.

Furthermore, the level of service provided by Mojo was outstanding. Their team was responsive, professional, and went above and beyond to address any inquiries or concerns I had throughout the booking process. From assisting with property selection to accommodating specific requests, they displayed a genuine dedication to ensuring customer satisfaction.

During my stay, I encountered no issues or inconveniences. The property was clean, well-equipped, and lived up to the luxurious standards promised by Mojo. I felt like a valued guest throughout my entire vacation, thanks to the attentive and friendly staff.

Overall, I highly recommend Mojo for anyone seeking a high-end vacation rental experience. Their commitment to quality properties and exceptional service sets them apart from other rental companies. I will certainly be returning to Mojo for my future vacation needs.

Sy Snedeker

First was introduced to Mojo when looking for an Airbnb property in Scottsdale during the super bowl. I was looking for a property that could fit all of my extended family and friends comfortably. When looking on Airbnb, I ran across one of their property listings that was extremely thorough with the multitude of pictures and information that it included. A couple of the main things I look for when trying to find a property to stay at is quality assurance, ease of stay, and finding a property that makes it feel like a home away from home.

The check in process and communication from the Mojo team was perfect and made everything extremely easy. They used a guest app that automated everything and included all the information that I needed, and enhanced our stay significantly. We were able to choose our check in time, all the information for check in and the property, access the property, and even purchase different enhancements like an in house chef and nightly cleans.

Overall, the stay was as close to perfect as it could've been. The property had no flaws, it was extremely clean, and the company reached out multiple times to make sure everything was going well.

At the time of the reservation, I was working at a consulting firm in Phoenix and focused on operations of different companies. I was so impressed with the operations of this company, that I built a more in depth relationship with the Mojo team to learn about how they created the processes that they had. Believe it or not, this relationship led to me joining the Mojo team as a part time consultant, and later joining full time. This story of how I got to this point has been a wild one, but it's a testament to the Mojo team and the service that they provide.

I'm grateful to be apart of this special company that strives to provide the best possible experience for every single owner and guests. Whether you are a property owner looking for a reliable property management company who can take care of your property and earn you some passive income or a guests looking for a seamless vacation rental experience, I can promise you that Mojo is a great fit!

Nicole Rocha

I recently had the pleasure of working with MOJO Hospitality for my vacation rental needs, and I couldn't be more thrilled with the experience. Their exceptional service and attention to detail truly set them apart.

From the moment I made my initial inquiry, their team was prompt, friendly, and incredibly helpful. They listened attentively to my requirements and provided me with a range of fantastic property options that met my needs perfectly.

The booking process was seamless and straightforward. Their team guided me through each step, ensuring I had all the information I needed to make an informed decision. Their communication was clear and efficient, making the entire experience stress-free.

Upon arrival, I was blown away by the quality and cleanliness of the vacation rental. It was evident that MOJO takes great pride in their properties. Everything was well-maintained, tastefully furnished, and equipped with all the necessary amenities for a comfortable stay.

Throughout my vacation, the team at MOJO was readily available to assist me with any queries or requests. They went above and beyond to ensure my stay was enjoyable, providing valuable local recommendations and promptly addressing any concerns that arose.

I appreciated the transparency and fairness of their pricing. There were no surprises or hidden fees, and the value for the quality of the vacation rental was exceptional. It's clear that they prioritize customer satisfaction and strives to provide an outstanding experience.

Overall, I highly recommend MOJO Hospitality for anyone seeking a reliable and exceptional vacation rental experience. Their professionalism, attention to detail, and commitment to customer satisfaction made my vacation truly memorable. I look forward to booking with them again in the future.

Thank you, MOJO, for exceeding my expectations and delivering an outstanding vacation rental experience!

Kylee Wilkinson

Mojo is the Luxury Vacation Rental Management Company AZ deserves! Their team is stacked with awesome members who go above & beyond to ensure their clients are happy. The community Mojo is building isn’t just for property owners but for anyone involved in the real estate Market who is looking to stay connected w valuable resources. Highly recommend, stay Mojo!

Thomas Labanon

Awesome rentals.Even better management. Overall exceeded my expectations in all aspects.

Mario M

I needed a rental for a 5 day trip I took to Phoenix. I had big plans for my vacation but ended up spending most of it sick in bed with a stomach bug from some bad food on my drive out there. Despite my plans being completely derailed, I couldn’t have felt more at home in the rental from Mojo. It was incredibly clean and comfortable. I enjoyed all the amenities to the max considering I didn’t leave the house for most of the trip. I still wasn’t feeling well and the guys at Mojo were able to accommodate me for an extra day without issue. They even brought me some electrolytes, snacks, and a few over the counter meds when they caught wind I was sick! I’m mean…who does that?!?! It’s evident these guys have their customers at the center of their business. Thanks Mojo…you guys are awesome! I’ll be staying with you every time I’m out in the Phoenix area!

Mathew Edison

Highly recommended to all. Quick and easy. All our needs were met. We will be using these services as often as possible. Accommodations were perfect and weather matched. Love AZ.