Family Community Resource Center - East St Louis, Illinois

Jodi L.

With the exception of one staff member, this place was rude and made me feel unwanted. It's a shame that this day in age, people still act like this. I will definitely be trying to get my case moved elsewhere.

Jeff P.

They need more help in front and more case workers to get people in and out. Plus they workers should know what their email is instead of pointing to it and not knowing what it is

Chaunte' S.

Very professional staff. They're knowledgeable and extremely helpful. Great customer service. I was in and out in a timely manner.

Sherice

Very slow they lose your information and wait forever waited an hour to sign one paper

Missy L.

Unfortunately the sack lunches, clothing resources, and help/programs are usually over shadowed by 2 or 3 ladies in charge of drop in center., with exception of Zane and one other lady. Zane n his co worker are hard working, willing to put in extra mile and very friendly. However the 3 ladies in charge of drop in center have somehow along way become judgemental, in professional, and has allowed their personal feelings intefer with their professional commitment as neutral individuals who not only motivate but also encourage and educate on resources available and best way to utilize these services. In stead they laugh in clients faces, ignore certain people to point it's very noticeable, make people feel uncomfortable from petty unnecessary comments, and blatantly treat some better much better than others, and borderline bullying is best way to describe behavior of staff ( just the 3 in charge or considered to be leaders) so while lunches ,a shower, and access to wash your Personal clothing is very much needed and very helpful, these ladies are actually turning people away from this beautiful facility by behaving at times worse or more immature than those looking for help in first place. So yes worth stopping in on occasion for services but if staff would be fair, not act as if they are better than or that their giggles are directed at specific people it would ten fold be wonderful place. Also for job titles these ladies in charge really find no new resources or network to help individuals coming to center beyond perk of eating food taking shower or washing. There are many more resources available in area and would be very beneficial to clients. Zane you sir are one man only and it's impossible to do everything however the things u are able to do are much appreciated and noticed thank you. Your a
good example and very down to earth friendly person.

LanieJaid13

My in person visit on the 16th was great, I was treated respectfully and helped in any way they were able. Had to speak to Kim today, and it was simple information I needed cleared up, but she spoke to me so condescendingly that I ended up hanging up and deciding I’ll have to stop into the office again to be treated with respect.

Charay S.

I always have a good experience when I go first thing in the morning. It helps when they open on time. Always have your ID with you and SS card. Makes things a lot smoother. I wish the people on the phone and the email system and fax system were all connected because I have to inform them and THEN they find it, otherwise it’s considered missing and I’m penalized. Not everyone is that savvy so I hope they get that aspect together. Security can be rude but just wear your mask inside

BB -.

In reviewing some of the posts, I would happen to agree. There are a lot of issues with Coordination, Professionalism, Waiting Times, Slow Computer Systems, Non Existent Live People answering the phones, etc.

However, my experience was quite different. First, I arrived at the facility as soon as it opened. The Security Guard, sitting at his desk, just points to the small basket of numbers written on a sheet of paper, and points to pick one. No verbal communication. I took my number, and seated myself. They were eleven numbers ahead of mine. It went rather fast. Thirty minutes to be exact. Once my number was announced, I went to the window and spoke with a girl. She was very friendly, and quite professional. I sat back down, waiting for my name to be announced. I would say, that took about thirty five minutes.

I met with my case manager, whom I have never met before. He introduced himself. As we walked to his office, we began to converse. He was very friendly, and professional. Granted, while sitting in his cubicle, I had overheard some case managers that, well, weren't as professional as they should be.

You have to take into account, these case managers are dealing with a high volume of applicants. So, I can understand (Not Making Excuses) that there may be times when your case manager is slightly stressed out. And of course, you're stressed out because you were waiting for such a long time. But don't forget, most of us have smart phones. Doesn't that make the time go by a little faster? Case managers feed off your energy. If you're going to be sarcastic, and disrespectful, there's a good chance you will not get on your case manager's good side.

My recommendations: Get there early. Have all the necessary paperwork to process your case, and walk through the door with at least a happy grin on your face. Who the heck wants to look at a sourpuss that early in the morning.