Russo's On The Bay - Queens, New York

Ana A.

Beautiful place for private parties. Every year my work company celebrates the Christmas party, it is very cozy and spacious, the delicious meals, the dance floor is great. I recommend you if you are going to celebrate any activity

Iya T.

🚨PSA: If You Haven’t Been to Russo’s on the Bay, Are You Even Living?! 🚨

Listen, I’m not here to sugarcoat things—I’m here to tell you that Russo’s on the Bay is THAT girl. Period. Our social service agency has been gracing this establishment for over a decade—I’m talking so many events, I’ve lost count. But last night? LAST. NIGHT. Hit different.

Why? One word: Sophia (she spelled it differently. Safiya I believe).

When I tell you this young lady understood the assignment, I mean she aced the exam, got extra credit, and was probably the teacher’s pet too. Our population consists of individuals with intellectual disabilities, meaning they require a different level of attentiveness, care, and patience. And let’s be real—not everyone is up for the task. But Sophia? She stepped up like a queen claiming her throne—smiling, engaging, and treating everyone at our table like an individual. No rushed “What do you want?” energy. No exasperated sighs. Just genuine hospitality. She took drink orders like she was serving at the Ritz and brought back each one with grace and poise (because let’s be honest, some servers bring your drinks back like they’re mad at you). From start to finish, she delivered service smoother than a luxury car ride—and baby, that cappuccino she made? Life-changing.

Now, let’s talk about Russo’s itself. Because if you think this is just a banquet hall, think again.

First of all, shoutout to the staff who immediately let us know about the different bathroom options. Inclusivity? We love to see it. The Saint Patrick’s Day celebration was giving everything it was supposed to give—hats, funny glasses, the whole festive vibe. And then—THE FOOD.

🔥 If you don’t get the penne a la vodka, are you okay?! This dish is a crowd favorite for a reason, and last night, we went back for seconds, thirds, and if I had no shame, maybe even fourths. We opted for a buffet-style meal, and let me tell you—bless whoever made that decision. Unlimited access to penne a la vodka should be a human right. Also, the calamari? Chefs kiss. Didn’t have it this time, but I’ve had it before, and it slaps every time.

And let’s not forget the valet service. Some places act brand new when they see an accessible vehicle, but not Russo’s. They handled our agency’s specially equipped vans like pros.

At the end of the night, my individuals walked away saying this was the best event they’ve ever attended at Russo’s. And that’s saying something because we practically have a frequent flyer membership here.

If you’re looking for white-glove service, next-level hospitality, and food that makes you wanna write a love letter—book Russo’s. And if you’re lucky enough to get Sophia at your table? Consider your night MADE.

Gregory C. M. M. A.

Had an excellent time at a Birthday Banquet as the view of the Cross Bay were cool as it was an elegant evening. The staff for the most part were cool, you always have that one that moves robotic during the cocktail hour but the rest of the staff made up for that momentary lapse. So if I was invited back to this space, I would definitely return. The steak entree along with penne vodka was excellent.

Jewel S.

Thank you for the awesome service at Russo on the Bay 4/24/24. Joe, your flexibility and willingness to go above and beyond to make sure everything was taken care of was greatly appreciated. Our wedding wouldn't have been such a success without your help. Everything was perfect and we could not have chosen a better place nor more wonderful people! We just wanted to thank you for making our wedding such a perfect night! Thanks for all of your help leading up to the wedding and for the exceptional service.

Jewel & Sean Speller

Madamoiselle N. P.

Calming and Beautiful Atmosphere! The staff was friendly and courteous.

Digital H.

Update (2022-12-16). Management contacted me a couple of weeks ago wanting to discuss my issues. I agreed to talk to them at my next event at the restaurant on December 15, 2022. The event was beautiful, and the food, service, music, and mood were all good. After the event, my wife and I went to the management office to meet with the manager, and there we met with two seriously looking, non-smiling female employees who could not help us find the manager. Therefore, we left.

So, it seems hospitality at this once very welcoming place is deteriorating.

Finally, we were hoping to attend the holiday party at this place, but our plans have now changed.

Update. I am changing my rating review for this place; they now have some of the worst customer service representatives.

I just got off the phone with a customer service representative by the name of Regina to make a reservation for the Thanksgiving Dinner. She was very argumentative and unaccommodating. I am shocked and surprised that a big restaurant like Russo's on the Bay hires individuals who interact with the public and lacks good public relations skills.

This call was preceded by two other calls initiated by the restaurant asking if I was interested in coming to their annual Thanksgiving dinner event. They are looking for customers but do not know how to treat them properly.

My previous review is below:

This is a great venue for corporate and personal events. It a huge place easily accessible by public and private transportation. If driving, the place provides convenient valet parking. I have been to many events at this place and have never been disappointed. The view of the bay is gorgeous, the food is always good, the drinks are always mixed well, and service is phenomenal. Their internal decoration and corridors designs are really are really attractive. The place is perfect for wedding ceremony and receptions. They got, I love this, a gazebo on the water and plenty of garden space for great portrait photography.

For all the years I went there, I never had an issue with the staff or anything at all broken down like elevator etc.

All in all, it is a fantastic place to hold or attend an event or even just have a drink at there bar.

C R.

I can’t believe this place is still up and going. Long time standing place of business with top notch service and special needs friendly. If you have the means to do an event here I highly recommend doing so. You get what you pay for in life and this place you will definitely see what you get for what you spend. And they offer a multitude of packages as well.

Michelle B.

Was there for a retirement party along with 320 other guest. Food was delicious. Staff was attentive. The aucustics in the room were great. The bar tenders gave generous pours. The scenary was beautiful and the vale parking ran like a fine tuned machine. A great time was had by all.