Illinois Office of Tourism - Chicago, Illinois

FBR P.

Director Daniel Thomas, I recently visited the Illinois Tourism website, and I want to share some constructive feedback that will improve the overall visitor experience.

While I appreciate the effort put into promoting Illinois as a tourist destination, I couldn't help but notice a few areas where enhancements could make a significant difference. In the digital age of 2023, having a readily accessible phone number and staff directory on your website would greatly improve user satisfaction.

Consider this: when a potential traveler or event decides to contact your office, having a phone number readily available can make a world of difference. It provides a direct and personal connection, allowing you to address inquiries promptly and efficiently.

Furthermore, ensuring that incoming calls are promptly answered would demonstrate a commitment to excellent customer service. It's worth noting that even one-person tourism offices have mastered this practice, making it a feasible goal for your state's tourism website.

I believe that by implementing these changes, the Illinois Tourism website will be a more inviting and accessible platform for those interested in exploring all that your state has to offer. Ultimately, the goal is to encourage and support tourism in Illinois, and these improvements will contribute significantly to that objective.

Best regards,
The Event No Longer Considering Illinois

Christopher

Perhaps, one day the, great, State if Illinois will get it's own tourism bureau. THIS current one only touts Chicago. Of course, look where it's located.... God forbid that it let anyone know there are other attractions and civilization outside Chicagoland (ex: state capital, numerous festivals and state parks, smaller communities, etc.)! Meanwhile this one should be renamed the ' Chicago Department of Tourism ' . Oh Wait!... That already exists. Thanks to Windy City maneuvering, now there are two.... " GO FIGURE! "

Bubs H.

Illinois is an awful State. Got a ticket for $164 for looking at the map on my phone to figure out where I was going while going to a funeral in that red socialist state. Never heard a word back from the Department of Tourism

Sam C.

The commercials produced by this place make me want to rip my own hair out while purposefully crashing my car. In fact they agitate me so much, I don’t even want to think about this god awful state.

Lane K.

Like many, I was very frustrated and upset that your state, the tourism section nonetheless, sought to alienate and offend many by inserting politics and social agendas into your latest add pushing and highlighting subjects that many find offensive and bad policy.f isolated to a targeted audience I could understand, but to represent the entire state and fling a topic and political point many people find offensive is both stupid and bad business. I speak for several in my social circle and family in ending trip plans for Chicago and Springfield and even avoid traveling through parts of the state if possible to try to at least economically state disapproval. Please keep politics out of tourism ads ~DBK

Fa S.

Located in Macy's ground floor. The lady was very kind and patient. She gave us a detailed Chicago map and good advices. 👍

Jane H.

Not a fan of your new ads. Who would come to visit after seeing those ridiculous advertisements! Surely you can do better. 😞

Felicia B.

Thank you for promoting business and growth in Illinois. Illinois does have great people, historical sites, business, artisans and natural wonders that are worth visiting.