Shree Rasoi Indian Fine Cuisine - Des Plaines, Illinois

Milan M.

Unfortunately our experience was terrible, and I hate writing bad reviews, but the way Rasoi conducted business during our wedding weekend was unacceptable and listed below are many of our grievances.
BEFORE READING This review is based on their catering service. Rasoi’s favorable reviews may come from the good events that Ankit’s father did while running the business, they catered my brother’s wedding and they did a great job overall. It seems like now Ankit is in charge of most of the operation and the difference between the service provided at my brother’s wedding versus mine was night and day. I will also say that the food was delicious, and perhaps they could handle a one day event but it’s just hard to give a positive review when everything my wife planned so hard to be perfect could have been fixed with a little bit of competence.
1. Did not bring proper equipment to mendhi venue AFTER already knowing what they needed to bring, ended up using the venue’s equipment which would have resulted in additional charges if our wedding planner didn’t intervene.
2. We had a live food station planned at mendhi and during the event they decided it wasn’t feasible anymore AFTER already conducting a site visit
3. Brought tubs of ice cream for mendhi desert (Falooda) and served all desert without ice cream and left tubs of ice cream at the venue. How can you serve falooda with no ice cream?
4. Left mendhi event early without cleaning up kitchen. Planner had to call them and ask if they plan on returning
The rest of these problems occurred at our main event space (Westin) over 2 days worth of events.
5. Did not turn on any of the gas heaters for the food buffets for any breakfasts and some of the buffet lines at two more events (incompetence)
6. I know it’s the same as number five but it should be stated again that food was cold at random stations for 5 meals
7. Had to hunt down Rasoi team members just to refill buffet lines at almost every single event
8. For reception we had planned and had approved a family style dinner with Rasoi and our venue, the venue went above and beyond with the plating and more than enough staff to accommodate a family style dinner but Rasoi ruined it.
9. For family style dinner (tables of 8) they thought serving 4 pieces of naan in each basket was acceptable (common sense problem which could have been avoided if we mentioned we wanted more naan on each table but in what world does an experienced caterer think 4 naan is good for tables of 8, we should not have to hold their hands through this)
10. We printed out menu cards for the table because it was family style and they plain FORGOT two menu items that we paid for, planned for, and printed on the menus
11. Food service took forever because Ankit was ladling food by himself even though we paid for a whole team of caterers and ADDITIONAL caterers after confirming the family style dinner. The Westin staff was waiting in lines just to get food on their trays to serve. We would have happily paid more if Ankit said he would need more people but he didn’t. Instead, he ruined the experience and served cold food and small portions.
12. It deserves repeating that the whole dinner service took an hour and a half to complete (275 guests) and second servings were almost impossible.
13. The venue provided them multiple hotboxes and they decided not to use them for any event.

This is the harshest review that I have written but it accurately reflects our experience and I would not recommend Rasoi for anyone’s wedding.

Shaishav D.

Ordered gujrati food for an event and was superb. Rachana ben helped and made sure food was excellent. Everyone at party enjoyed and loved the food. I definitely recommend Rasoi for gujju food.

Sha V.

Great Cuisine! Everything cooked fresh. Well tended to - Very affordable. Tried the Chicken Masala definitely didn't disappoint. Thumbs up

J H.

Very chill vibe, good vibes, amazing service and exceptional quality food. Everything was delicious!!!

Carm A.

Really good chicken tikka masala, I asked for naan, he said they didn't have it but they had roti? I think that's the name. I said ok sure.
It is thinner than naan but really good. Great customer service. There is no dine in at all, only take out. Inside is ok, not much going on.
Will come back & will remember to ask to make it spicier. I didn't know you could choose the level of spicy.

Khalid A.

The Indian food is here is without a doubt, one of the best around the area. Very flavorful, spicy, and filling. But you’ll never know what time it will be open.

I tried calling multiple times through the day to order from here, but it’s a 50/50 if they’ll answer. Recently, I called around 3pm and manage to be answered, but they told me they’re not open until 5. If you don’t have a big appetite like me, you’d be fine with the wait.

Even if you arrive on time for your takeout, you might wait a while before they attend to you. They won’t have an idea if you arrived. They should install a bell for the door because they are just oblivious to your arrival.

But the food is great, and this will be the only Indian restaurant I will go to within the area.

B C.

My partner and I got the butter chicken, kadai chicken, chicken curry, and samosas...only the samosas were edible. From what I could tell, they used way too much celery salt and maybe chaat masala? Either way: it was some of the saltiest gross Indian food I have ever had and I am waiting for the reckoning upon my bowels to ensue. Absolutely top 3 most disappointing Indian joints I have ever eaten at.

Kreena P.

I ordered a lot dishes… and also i orderd one sweet gajar ka hlwa(carrot sweet)there’s no carrot in it… also the sweet and sour soup is chings chinese instant soup… also the packing was worst… they used alot oil in food