American Airlines Inc. - Springfield, Illinois

Address: 1160 Capital Airport Dr, Springfield, IL 62707.

Specialties: Airline.
Other points of interest: Wheelchair accessible entrance, Wheelchair accessible parking lot.
Opinions: This company has 12 reviews on Google My Business.
Average opinion: 3.2/5.

📌 Location of American Airlines Inc.

American Airlines Inc. 1160 Capital Airport Dr, Springfield, IL 62707

American Airlines Inc.: A Comprehensive Overview

For travelers seeking reliable and expansive air travel options, American Airlines Inc. stands as a prominent choice. Situated at Address: 1160 Capital Airport Dr, Springfield, IL 62707, this established airline has consistently served millions of passengers across the globe. While the Springfield address primarily serves as an administrative location, the company’s operational heart beats within its extensive network of hubs and destinations. American Airlines offers a considerable range of services, cementing its position as a leading airline.

Company Background and Specialties

American Airlines boasts a rich history, tracing its roots back to 1926. Initially operating as the Southern Transport Company, it gradually evolved into the powerful carrier it is today. Over the decades, the company has undergone significant mergers and acquisitions, including the merger with US Airways in 2015, dramatically expanding its reach and fleet. Today, American Airlines is one of the world's largest airlines, operating a substantial fleet of aircraft and serving hundreds of destinations in North America, South America, Europe, and Asia. Their core specialty remains, fundamentally, the provision of air transportation services – encompassing passenger travel, cargo transport, and related support services.

Location and Accessibility

The company’s headquarters are located at Address: 1160 Capital Airport Dr, Springfield, IL 62707. Despite this being a key administrative address, American Airlines operates a vastly larger network. The airport accessibility is a crucial consideration for travelers. Notably, the Springfield location features wheelchair accessible entrance, ensuring inclusivity for passengers with mobility limitations. Furthermore, a dedicated wheelchair accessible parking lot is available, facilitating seamless access to the facility. This commitment to accessibility demonstrates American Airlines’ dedication to providing a comfortable and convenient experience for all its customers.

Key Features and Services

  • Extensive Route Network: American Airlines connects passengers to a vast network of destinations worldwide.
  • Fleet Diversity: The airline operates a diverse fleet of aircraft, including Boeing 737s, Boeing 777s, and Airbus A321s, offering a range of travel options.
  • Frequent Flyer Program: AAdvantage is a popular loyalty program that rewards frequent flyers with miles, upgrades, and other benefits.
  • In-Flight Entertainment: Passengers can enjoy a variety of entertainment options, including movies, TV shows, and music.
  • Baggage Services: American Airlines provides baggage handling services, including checked baggage and baggage tracking.

Customer Opinions and Ratings

Currently, American Airlines has 12 reviews on Google My Business. The average opinion reflects a mixed experience, with a average opinion of 3.2/5. Customer feedback highlights both positive aspects, such as the friendliness of the crew and the comfort of the aircraft, and negative aspects, including delays and issues with baggage handling. It is important for potential travelers to consider these reviews when making their travel decisions. A deeper dive into these reviews reveals common themes, including concerns about punctuality and the consistency of service across different routes and airports.

Contact Information and Website

For more information and to book flights, please visit the website: [Insert Website Address Here]. Unfortunately, a direct phone number was unavailable at the time of this report. However, the website offers comprehensive customer support channels, including online chat and email.

Additional Points of Interest

Beyond accessibility, American Airlines demonstrates a commitment to passenger safety and operational efficiency. The company invests heavily in training its staff and maintaining its fleet to meet rigorous safety standards. Furthermore, American Airlines actively participates in industry initiatives aimed at improving air travel experiences and promoting sustainable aviation practices. They offer various travel classes, catering to diverse budgets and preferences, from economy to business and first class. The airline also provides services for families traveling with children, ensuring a comfortable and enjoyable journey for all. Customer service remains a key priority, with a dedicated team available to assist passengers with their travel needs. The consistent efforts to improve the passenger experience are a hallmark of American Airlines’ approach to the industry.

👍 Reviews of American Airlines Inc.

American Airlines Inc. - Springfield, Illinois
Joe H.
1/5

AA boarded us on plane and deboarded us. Told us plane would be fixed in an hour. Boarded us a second time only to deboard again. Then told us it would be fixed again in another hour. Only to find out an hour later they would push us back 4 more hours.

Causing us to miss our connect and not make it to Europe that day. Was told by gate personel that they couldn’t help us rebook and would need to call 800 number.

This caused us to miss out on $700 in planned events and lodging and 1 of our few days for our once in a lifetime trip to Italy.

AA won’t even listen to your complaints over the phone and requires you send email. Only to provide a measly 5000 reward points (equivalent of $50-$75). And to be honest, customer service wasn’t even nice via email.

Pathetic customer service. Spend thousands on my AA credit card that I will now switch to Southwest, who has customer service who will actually help you and compensate you appropriately

American Airlines Inc. - Springfield, Illinois
Jonathan C.
1/5

DO NOT FLY WITH AA!
3pm flight to ORD Arrived late, resulting in missed connection to DFW and a whole day wasted at ORD.

App is a buggy POS, help line is 90%automated to funnel you back to the app.
Customer service is effective but slow, not conducive to the emergencies these people cause.
Thank god we didn't have any checked bags.
WOULD NOT RECOMEND.

American Airlines Inc. - Springfield, Illinois
Matt ?. N.
1/5

This is the worst Airline and I will be avoiding it anyway possibly can in the future. If you check in first and don’t want to pay for your seats they will make no attempt to help and will separate you. I hate this company and will go out of my way to get people not to fly with them. Good Job AA

American Airlines Inc. - Springfield, Illinois
Crazy W.
1/5

They lost my luggage. They found it, but it's the fact I had to wait an extra day before I could conduct my business.

American Airlines Inc. - Springfield, Illinois
Camellia S.
5/5

All flights were on time.

American Airlines Inc. - Springfield, Illinois
Zach M.
5/5

Best airline in this town.

American Airlines Inc. - Springfield, Illinois
Matthew A.
5/5

Fly SPI!

American Airlines Inc. - Springfield, Illinois
Bart E.
1/5

No

Go up