BMS CAT - Wood Dale, Illinois

J A.

the over all work from the subcontractor was good, due to the issues with the insurance company we couldn't give the full deposit when the work was to start so they worked with us to give them what we could to start the work. That was all good start to the process.
Our issue is with the billing practices. We received the estimate for the damage to our property, we made some changes to the work done to the garage which reduced the cost of the work as well as the workers didn't do everything that was listed, which is fine the work was good, no fault to what was done. When I asked for an final invoice they sent me the initial estimate. I had to tell them it was off and list out why, they should have known. Come to find out the Sub contractor hadn't even sent the final work to BMS yet they were asking for the final payment from us with out knowing how much to ask for. They came back to look at the work ( I assume to see where they could argue for more money) and then tried to offer to do more work from the initial completion, which we didn't want done. So they took it back and gave us a revised estimate.
Which is not how this should be done they should send a final invoice on work completed. An estimate is an idea of what may need to be done not what would be done. They tried to scare us into paying them more by saying they had to submit to ins. company and may impact how much we received. Which again doesn't mean anything. we didn't have to go with them and we didn't have to even do ANY work. in which the money would just not go out but we would hold it. While they were here "looking over the work", my husband heard BMS say to the subcontractor, "we will make it up on the next one." Now I don't know what that was to mean, however Optics.
All of this left a bad taste. and putting all that together made it look really bad. Needless to say when we finally got the "revised estimate" it was much lower than the estimate. So they were happy to take the full estimate amount without knowing what was completed. THAT is not good business practice.

Michaeleen

The BMS CAT team did a fantastic job. I would highly recommend them. They fixed our issue quickly and the results were better than I had expected. Everyone was professional and friendly.

Ed S.

We had a small fire in a closet and used BMS for remediation and reconstruction. The team did a great job communicating and conducting the work in a timely and clean manner!

We would certainly use them again in the future for other home repair needs.

Meredy P.

I highly recommend this company. They arrived promptly, were professional and courteous and work well into the evening to sanitize and clear out equipment we had to throw out. They returned each day to check the water and floors to assure my team that there was nothing unsafe left behind. Each of their team members were kind and compassionate as it was a very stressful day. Ron, the manager was also on site during a lot of the job and then returned to meet with me at the end of the week to discuss next steps. Again, highly recommend!

Rob M.

The team at BMS CAT was fantastic! Always showed up on time and completed all work in a timely fashion. Highly recommend BMS CAT!!

Carol H.

While everything eventually got finished correctly, it took approximately 6 months. My garage roof and siding and 6 foot vinyl fence was nice when finished, but a 6' by 5' shed was replaced with a 6' by 4' shed and it took 4 months to get it replaced properly. The original shed had a shelf and pegboard to hang tools. The final replacement only has a shelf and we are still looking to get a pegboard installed.

Renita E.

I would like to thank Joe & Saul for the team that they had put together to get the job done in a timely manner. Thank you guys for quality work & the professionalism you and your team did for me and my family home

The Ragsdale Family

Frances H.

I had a plumbing issue that caused a lot of damage throughout my house. I had a water restoration company come in immediately to mitigate the damage. They made more mess than they helped and I was very happy to find BMS cat to not only restore my home will fix the damage that was unnecessarily added on to the original problem from the Restoration company. I reached out to Jay Partipilo directly at BMS and he immediately saw me and assured me that they would be able to help me. Being an insurance issue there was some time frame problems. Adam, who oversaw all of the workers who came into my home chose some wonderful people to work on my home with the exception of the plumbing company that they used, they were a bit ridiculous as they kept changing plumbers to come fix issues that kept popping up, some of their own making. The other amazing people that helped to restore my home, from Ed to Dave to Jeremy people that went above and beyond to help me get my home back. Rob the tile guy did such beautiful work that my bathroom is now a showpiece. He's an old school do it right kind of professional. I had new floors put in where the damage was in both dining room and kitchen and they look beautiful. During the process some of it got ruined and it was replaced and fixed within a couple of days. The only downfall was it took much longer than was expected but when you have such a beautiful finished product that kind of makes it worth it. I totally recommend BMS cat and all the professionals that they used during the process as I said with the exception of the plumbers. Communication is ongoing and most of the people that I worked with and got back to me immediately. Thank you to Jay and BMS cat for giving me my house back.