Travelcation - Rosemont, Illinois

Kazi H.

I am writing to inform you of a significant issue I experienced with Bismillah Tours US. I paid them $10,500.00 for my Umrah haj package. However, they canceled all my hotel and other reservations just a day before my trip.

I have all the necessary documents and I am going to take legal action as soon as possible. Please be aware that this company may be a scam, and I advise you not to trust them.

Dustin W.

I had a great experience with these guys. My boarding pass arrived in my inbox within about 3 minutes of my purchase. I logged into the carrier's website and confirmed it was legit. I saw that others had issues with not getting boarding passes, so this was a concern of mine. From start to finish the communication was amazing. They kept me updated about the status of my flight. I felt like they really had my back. I had to call customer service at one point. They were helpful. And their price was lower than Google Flights. I will definitely book with these guys again!

A

Last month I booked a trip online using the company's web site. The process was smooth, and all was good. The flight was for a couple of days ago, and I had yet to receive any notification from the airline. So, I called the agency the night before to follow up. It turned out that the day after I had booked my flight, the airline had cancelled the ticket and I had missed the email from them telling me so. My shout out goes to Jordan S. who spent more than hour with me on the phone to find a solution. He booked me on the same flight, and he tried his best to find the best price given that it was now a last minute booking. He also sent me a follow up email the next day, which was greatly appreciated. I highly recommend them if nothing else for their customer service.

Zohal L.

I'm very disappointed to be leaving a bad review since I never do.

Unfortunately I got off the phone to customer service an hour ago. Just like everyone else, I had booked my tickets 7 months ago, I was contacted by one of their employees 4 days later but was skeptical when I picked up as my phone indicated it was a scammer/fraud call. The lady on the phone said fine and that was the end of the conversation. I was offered the same ticket for a few hundred pounds extra, which I declined as I didn't believe it really was the company calling.

I don't recall, but I was apparently called again the next day but didn't pick up. I had told the lady on the phone that it comes up as a scam on my phone and didn't want to proceed, hence I didn't pick up the following day.

Despite receiving a confirmation email, my booking never went through. It is now 1 day before my long haul flight and I have just paid double for the same tickets I had originally booked through the airline website. The man on the phone explained that (insert lady's full name- probably a data protection breach) has left the company so he can't ask her why the price went up, but reading all these reviews I believe he understands very well. He interrupted me when I was talking and was not helpful whatsoever. I asked whether they had any flights I could book instead with them which he was more than happy to assist me with. However, then I realised the same issue might occur and the flight may not be booked. Of course, he justifies this by saying it is booked and confirmed immediately as it is a phone booking.

Maybe the company can teach their employees not to blame customers for an issue which is the company's fault. Their employee's approach is very much the individual vs the customer. I explained he is not personally and solely to blame for the issue but it looks like they are looking for an individual to blame- in this case Aria Smith.

I travel regularly and have booked with more than 15 airlines and websites and have never encountered anything as disastrous as this. I too will be spreading the word not to book with them.

Edit:
I have noticed all the 5 star reviews are all residing in Canada and have reported them as spam. They are probably paying people to leave 5 star reviews to bring up their rating.

Melissa R.

This third party booking company booked my flights over a year ago. Many flight changes emails and phone calls were made updating arrival and departure times. Myself and three friends booked the same deal. One of us was credited half the fare due to the 11hr difference in time and inability to make booked connections. Someone called from the office a week prior to our departure, I communicated my wish to receive the same discount and was told they would look into it and let me know. The next communication was that they canceled my flights and issued a refund! Three days before a trip I planned for a year. It was impossible to make out the person on the other end and my concerns were left unanswered. I’m still reeling from the lack of clear communication and unexpected expenses incurred as a result of this company’s error. Zero responsibility was taken. Will never use again. Zero stars.

barney B.

Bait and Switch. Booked a flight to Asia. Within 5 minutes I received a phone call from an agent telling me the flight was overbooked and for $500 extra I could still get the trip. It was an emergency. I paid. When I got on the plane it was 80% full at best. Don't let this happen to you. As for the 5 star reviews....I'm a bit skeptical, decide for yourself. If they try to scam you contact the Attorney General. You will get a refund. ----- UPDATE 03/17/2023--- -After my review I was immediately contacted by an agent asking me to remove my negative review. When I am issued my refund as promised and within 24 hours as I have requested I will be much happier and will most certainly be in a much better position to write a positive review. Until then my review is true and factual as written. ----UPDATE 03/20/2023----- My refund was credited back to my card. I'm very happy about that. (I had to fight hard for it). This gives me some confidence that the site can be a valuable tool and trusted to a degree. They offer low prices which we all want. I am skeptical about overbooking and upcharge phone call from the agent. If you get a phone call you may want to reconsider. I did have one of the quickest flight times to Asia I've ever has even with two short layovers which was excellent. Coming back I had a 15 hour layover in Seoul. Seoul is an excellent airport with many high end places to shop. Too bad the hotel was being renovated. 3.5 stars! Thank you Brad Peterson for your assistance.

Christina S.

Beware Fraudulent company!
Cheap is always too expensive!
Do not make the mistake of booking with this company!
The worst customer service I have had to experience!
If you book no need of booking the insurance you pay for something that’s not working!
Dare to write an email requesting some help with your booking, and you’ll get a phone call in the middle of the night (2AM) by someone who does not respect nor listens to your indication, on top of that they will even cut you off and explain you should have learn to read better!
The flight they propose are the worst flight I had to experience!
Honestly it pains me to share such an awful review I prefer to underline the good stuff in life but I cannot in good conscience let anyone go through the lack of respect and disregard of human behind numbers go unnoticed.
I feel like a warning is the least I can do!
The only good thing is it confirms why such company’s will disappear in the next few years.
Stay safe traveller and out of trouble book with someone else no matter the money is not worth the headache they’ll make you go through

Mayling P.

Very disappointed with my experience. I booked a flight in January through this agency and about a month ago they called to tell me the flight was canceled. When they asked if i wanted to reschedule a flight i asked them to send it through my email because i wasn’t sure yet. I never received an email so i called a day after and they never had the flight. Then i asked for a refund and an agent said that she will send me an email for the confirmation. Ive been waiting for that email over 2 weeks now. They told me that it could take 1 to 2 months for me to be refunded and that they’re waiting for the airline to get back to them. I’ve even asked to speak with their supervisor and no one was available at the time. I feel like I am being scammed.