DHS Family Community Resource Center - Winnebago - Rockford, Illinois

Address: 171 Executive Pkwy #101, Rockford, IL 61107.
Phone: 59877620.
Website: dhs.state.il.us
Specialties: Government office.
Other points of interest: Wheelchair accessible entrance, Wheelchair accessible parking lot, On-site parking.
Opinions: This company has 30 reviews on Google My Business.
Average opinion: 1.3/5.

📌 Location of DHS Family Community Resource Center - Winnebago

DHS Family Community Resource Center - Winnebago 171 Executive Pkwy #101, Rockford, IL 61107

⏰ Open Hours of DHS Family Community Resource Center - Winnebago

  • Monday: 8:30 AM–5 PM
  • Tuesday: 8:30 AM–5 PM
  • Wednesday: 8:30 AM–5 PM
  • Thursday: 8:30 AM–5 PM
  • Friday: 8:30 AM–5 PM
  • Saturday: Closed
  • Sunday: Closed

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DHS Family Community Resource Center - Winnebago: A Comprehensive Overview

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For individuals and families in the Rockford, Illinois area seeking vital resources and support, the DHS Family Community Resource Center - Winnebago represents a crucial point of contact. Located at 171 Executive Pkwy #101, Rockford, IL 61107, this government office serves as a central hub for a wide range of services designed to promote well-being and self-sufficiency. The center's primary function is to connect residents with the assistance they need, navigating complex systems and providing a personalized approach to addressing diverse challenges.

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Location and Accessibility

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The Winnebago County DHS Family Community Resource Center is strategically situated at 171 Executive Pkwy #101. This location offers convenient access for those residing within the county. Importantly, the facility prioritizes accessibility for all visitors. It features a wheelchair accessible entrance and a wheelchair accessible parking lot, demonstrating a commitment to inclusivity and ensuring everyone can readily utilize the services offered. Furthermore, ample on-site parking is available, alleviating potential parking concerns for clients.

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Services Offered – A Broad Spectrum

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The center’s scope of services is extensive and tailored to meet the needs of families and individuals across various circumstances. Here’s a breakdown of key areas of support:

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  • Child Welfare Services: Assistance with child protective services, foster care, and adoption processes.
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  • Family Support Programs: Resources for parenting support, family counseling, and strengthening family bonds.
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  • Housing Assistance: Information and referrals for affordable housing options, rental assistance programs, and homelessness prevention.
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  • Food Assistance: Guidance on accessing food stamps (SNAP) and other food assistance programs.
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  • Cash Assistance: Support in applying for and managing Temporary Assistance for Needy Families (TANF).
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  • Healthcare Navigation: Assistance with enrolling in Medicaid and accessing other healthcare resources.
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  • Employment Services: Resources for job training, resume writing, and job search assistance.
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  • Disability Services: Support for individuals with disabilities, including access to vocational rehabilitation and assistive technology.
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  • Senior Services: Programs and resources designed to support the elderly population, including information on Medicare and Social Security.
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The center acts as a vital link, directing individuals to specialized agencies and programs that can provide more targeted assistance. They don't typically handle the casework themselves but play a crucial role in the referral process.

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Website and Contact Information

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For detailed information about the services offered, eligibility requirements, and program updates, the DHS Family Community Resource Center - Winnebago maintains a comprehensive website at dhs.state.il.us. Interested parties can also directly contact the center by phone at 59877620. This readily accessible information ensures that individuals can easily connect with the resources available to them.

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Client Feedback and Reputation

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The DHS Family Community Resource Center - Winnebago has garnered a total of 30 reviews on Google My Business. However, the average opinion received is 1.3 out of 5 stars. This indicates a need for improvement in client satisfaction. While the volume of reviews is relatively small, the low average score warrants attention. Feedback suggests inconsistencies in service delivery and potential challenges in navigating the referral process. The center is actively working to address these concerns and enhance the overall client experience. It’s important for prospective users to consider this feedback alongside the available services and resources.

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Key Features and Considerations

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Here's a summary of important features to consider when utilizing the DHS Family Community Resource Center - Winnebago:

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Feature Description
Accessibility Wheelchair accessible entrance and parking lot.
Services Wide range of family and community support programs.
Location 171 Executive Pkwy #101, Rockford, IL 61107
Contact Phone: 59877620, Website: dhs.state.il.us

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Ultimately, the DHS Family Community Resource Center - Winnebago serves as a valuable resource for families and individuals navigating challenging circumstances in Winnebago County. While ongoing efforts are needed to improve client satisfaction, the center’s commitment to providing a centralized point of contact for essential services remains commendable.

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"summary": "The DHS Family Community Resource Center - Winnebago offers a wide range of support services for families and individuals in Rockford, Illinois, focusing on areas like housing, food, and healthcare. Despite mixed client feedback, it’s a crucial government office for accessing vital assistance.",
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👍 Reviews of DHS Family Community Resource Center - Winnebago

DHS Family Community Resource Center - Winnebago - Rockford, Illinois
Sweets
1/5

If you don't call them you will never hear back about your case. They never call

DHS Family Community Resource Center - Winnebago - Rockford, Illinois
elysia J.
1/5

No one ever answers a phone & when you leave a voicemail they never return your call! I always have to contact Springfield to get anything done over the phone! Shame on Rockford office this is not ok we’re a highly immunocompromised family and can’t wait in line all day and take the possibility of exposing ourselves to Covid or any other illnesses!

DHS Family Community Resource Center - Winnebago - Rockford, Illinois
Natalie B.
5/5

People come here for a free service. Yes there is going to be a long wait, little if any follow up or call backs, and yes some of the employees can get quite snippy with the customers. However this is a state-run business with overworked and overly tired employees, therefore the service here all depends on who you talk to and what time you go in. Like I said people come here for free healthcare and free assistance. If you need the help and resources they provide then the wait is worth it in the long run.

DHS Family Community Resource Center - Winnebago - Rockford, Illinois
DimplezNd B.
1/5

Just received my link card on o7/23, got 3months worth of back up. Was supposed to get stamps on the 6th for Aug. &&have not received them. Then when you call no EVER ANSWERS YOU. The operator won't even answer you. Am I the only one who hasn't received their stamps.

DHS Family Community Resource Center - Winnebago - Rockford, Illinois
patrick H.
1/5

went into office on Wednesday, sat for two and a half hours before the security guard ( not an actual office worker) informed me that caseworkers don't see people on Wednesday, the worker behind the glass gave me a piece of paper with phone numbers on it and I have been calling those numbers every day since and never get an actual person, I have left several messages and nobody calls me back, i have to give this place a single star but they are not even worth that but its the only way I can post, they build this big new facility and it's still the same sub standard service with case workers who don't even try to hide their lack of caring for whatever our concerns are

DHS Family Community Resource Center - Winnebago - Rockford, Illinois
Christine M.
2/5

Office never answered the phone it hangs up or sends you to call center who can't help you either! Omg

DHS Family Community Resource Center - Winnebago - Rockford, Illinois
Stephen D.
1/5

If 0 stars was available i would give it!!!! THEY NEVER ANSWER THE PHONE I HAVE TRIED 30 TIMES IN THE LAST 2HRS RINGS 3 TIMES AND HANGS UP OR GOES TO A VOICEMAIL!!!!!! POS EVERYONE THERE SHOULD BE FIRED!!!!!

DHS Family Community Resource Center - Winnebago - Rockford, Illinois
Nicole N.
1/5

Been trying to speak to a representative for days and still getting no answer

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