Allen County War Memorial Coliseum - Fort Wayne, Indiana

elliotslacker

We attended our first Fort Wayne Komets game last night and were excited to experience it from the front-row Club Seats. Unfortunately, the entire experience was disappointing and misleading.

We purchased three front-row Club Seats through Ticketmaster because we were told we could not buy them in advance at the box office without going there in person. The price difference between Ticketmaster and the box office was shocking, but since we had already driven nearly an hour, we had no choice but to pay the extra fees.

When selecting our seats, Ticketmaster’s map clearly showed all Club Seats in a designated premium section. However, when we arrived, we were told we were in the wrong seats and were moved to a different row—right in the middle of the section instead of on the aisle as we had selected. To make matters worse, these "Club Seats" were in the same section as standard seats that cost nearly half the price. We could have paid significantly less for the same experience.

We've purchased Club Seats at many venues across the country, and never have we seen a situation where premium seating is indistinguishable from general seating. This was incredibly misleading and felt like a way to overcharge customers under the guise of an "upgrade."

As someone who appreciates premium seating and is willing to pay for a better experience, this was completely unacceptable. We won’t be returning for future games or events at this arena, and we’ll be advising others to avoid wasting their money on these so-called "Club Seats."

Kayla J.

While attending a volleyball tournament, all cars were parked normally even though the snow had fallen in the parking lot. When we returned to our cars after the afternoon session, we were in the middle of 3 deep parking. We returned to volleyball and they announced for an hour (2 other people before us as well) until we realized there was a hockey game in the other part of the facility. The head of security nor anyone else would announce during the hockey game to move vehicles. The security management blamed volleyball even though we had been announcing for an hour in our area. I personally was here 1st thing this morning and the lot was halfway plowed starting closest to the building when I arrived which was fantastic. All parked normally (which is the problem area currently). I also had teams in the afternoon session and were the last ones in for volleyball. Parking was fine until the Komets game. We waited 2 HOURS to get out because they would not announce to move the illegally parked vehicles. The volleyball tournament was over yet over 30 cars of volleyball people were trapped in 3 way blocked in parking. A lady near us had a 6 hour drive home and she waited almost 2 1/2 hours to get her car out. 2HOURS and you can’t make a simple announcement?! Obviously no one working knew what was doing on when the hockey fans were parking and that’s the security’s fault. There were 4 rows of 3 parking and even in preferred parking! You don’t want to inconvenience your hockey fans yet here 30 of us are and more than likely more since a parent probably drove a player. Get it together!
Also, I was told by a worker “oh it wouldn’t be our hockey people because most of them are season ticket holders…..” one car blocking my friend in had a Komets sticker.

Chelsi J.

This venue has very narrow halls which makes exit a nightmare. I can only imagine of there was a fire or emergency, how devastating it would be. Although when we got in the seats were pretty good. A big plus for me is that they have lots of EV Chargers here for use while you are inside the event center! I was excited about that.

Caleb L.

I was here for winter jam and it was amazing. The seats were decently comfortable, and it is overall a nice arena with lots of concessions. Also if you are thinking about going to winterjam, DO IT you will not regret going!

Samantha S.

Komet Hockey at its finest! 7 to 2 against Indy fuel for a perfect birthday weekend. Great security and lots of new food vendors. Clean bathrooms and wonderful staff.

Joe O.

Great facility for all kinds of trade shows.
And a wonderful Farm Show! Very well organized too allow movement with large numbers of visitors.

Micah S.

Clean and well kept. Big enough for the event but not too big you get lost. FYI, you cannot bring food or water in, including a coffee or water. Had to fill water up at old school fountain. They need to upgrade to fillable fountain. One issue, they charge $8 to get in and park, however if you leave to get gas and come back 15 minutes later, they charge $8 more. Nowhere does it state one time only entrance. The receipt they give you is not for daily re entry. There are no signs giving you this information.

G

This place is HUGE. They have soo many different events here. Tractor and farmer show, train, stamp, etc. Not to mention minor league hockey. Upstairs, I've seen political affairs, fashion shows, and weddings. Incredible. Plenty of parking as well.