The Social Instance - Killeen, Texas

Shante E.

I have been using The Social Instance since about September and they are always so helpful and communicative when booking. I love the space and the amenities they provide makes my events so much easier to manage. I am always recommending this location to others as I have no complaints and will continue to use them as long as I can for all my events for my mentorship program.

Tina J.

Update 2: The place was not setup when the panelists and I arrived. The event started 40 minutes late because of this. The owner had two black people there to do her dirty work. She wouldn’t even show her face! The bar was also locked. So I did not pay $150. She left a comment saying I was rude. I definitely was upset! Anyone would be after experiencing such disrespect and attempted theft on the day of their event. However, I apologized to the black couple and told them what happened. I asked for forgiveness and explained that the energy wasn’t for them. They didn’t deserve it. I also advised them to start their own business, since they probably do all the work anyway. The event was still a success, despite the shoddy ownership.

Update 1: The owner has agreed to the original terms of the agreement and I am only paying the additional $150 for the ability to serve alcohol at the event. She has agreed to have her employee there to let us in at 7 p.m. This is now resolved.

Quote: “We see you havent provided any emails or messages
We will let you in today 7 employee Will unlock doors and take $150 for bar
Here is all messages from you”

Original Review: Only giving one star because I have to give a star to leave a review. Today is my event and although I booked the event way in January, I am just now hearing back from the owner. Today is March 1st. I booked the venue on January 27th. I paid for half of the event with cash and the other half on my card. Today, the owner reaches out to me claiming that I still owe her the other half of the deposit. LIES! Then she tries to patronize me, asking me why I am upset! In all
of my communication via text, I am asking about additional items and the cost. If I still owed a deposit, why wasn’t that discussed or put in the text messages? Because it was already paid in full. The venue is nice and it’s a shame that the owners are not living in truth and integrity. She strategically only sent me a waiver and the receipt of the cashapp amount paid. There have been no responses to my messages. This is my first event and I should not have trusted a stranger. This is wrong on so many levels! So, save yourself the trouble; be sure to find a professional company and always get receipts. Demand that everything be put in writing! I would not recommend this venue to anyone! Unless you want your money stolen and then made to feel like you’re crazy! Steer clear of this place!

veronica M.

It was such a great experience at the Social Instance. Awesome service, the owner made sure we were good, not once, not twice, multiple times. What ever we needed, he helped with. This space was very intimate & perfect for our family gathering we had to celebrate our little ones 1st Birthday. The Bluetooth surround sound was awesome, we turned up the music while the kids danced. The kids also loved the game room, while the adults enjoyed conversing and catching up in the main room. We will definitely be using this place in the future. Such a great space to enjoy & celebrate with loved ones.

Keyana ?. C.

I recently had the pleasure of hosting an event at this remarkable space, and it exceeded all expectations. From the moment I walked in, it was a perfect blend of sophistication and warmth, creating an inviting atmosphere that complemented the occasion.

What truly set this venue apart was the impeccable service provided by the owner. His attention to detail was evident in every aspect, from ensuring we had everything we needed to answering any questions we had concerning our event. He was not only professional but also genuinely friendly, adding a personal touch that made the whole experience memorable.

The layout of the venue was perfect, allowing an intimate experience. The amenities provided were top-notch, and it was evident that management prioritized creating a positive experience for their guests.

I highly recommend this event space for anyone looking to host a special occasion. The combination of the stunning ambiance, and exceptional customer service, makes it a standout choice. I look forward to hosting more events at The Social Instance in the future!

Samantha G.

Nice building space. A little difficult to find due to lack of signage on the outside, but overall the space suited our needs. The main issue is with the management. We originally booked a baby shower from 3-5pm with clean up starting around 5:30. They were rushing us out at 4:55. Chaos ensued as we were rushing to dismantle and pack up decorations and gifts. Definitely not the pleasant experience we were expecting and quite honestly, ruined the entire happy atmosphere of the baby shower. It was very awkward and completely unnecessary trying to keep track of our party belongings, while the management waited to “clean” up. Plus the next party was waiting to set up the space for their own needs. If you decide to use this space, be aware of their blatant overbooking policies with little help from management as a resolution. I highly recommend finding a different space to avoid the chaos and ultimate ruining of your event.

Barrette G.

My fiancé and I booked them! It was not a pleasant experience for our baby shower!!

They completely over booked.. we payed two months in advance. Just to find out they overbooked as we were trying to finish up our celebration . They had people we didn’t know come in while we were finishing, they start throwing decorations away touching personal belongings trying to clean up. Our family and friends was like was like what the hell is going on !!!! Don’t get me wrong it is a great event space but , what transpired was completely unprofessional.
Then for the owner to say, it was arranged was completely false. Definitely do not recommend.

Brettney W.

I scheduled a tour in September and booked my date and time the following day. I paid my deposit on the September 16th. This was done two months before the event date.

In October, the person who was decorating my event wanted to see the venue, so I reached out to the owner, and he told me that I could come back out to take another look so we could plan accordingly for my event. This was on October 23rd at 1:00 pm. Reggie was there to show us around and answer all our questions. Upon leaving the venue, Reggie informed me that someone else had booked on the same day as me, and our times were overlapping; this was two weeks before my event. Like, what do you mean someone else has booked, and the time was changed from the original time frame. He continued to say that they had an event right after me and asked if I could possibly move my time or if they could help clean up. I kindly let him know that my invitations and everything have been sent out, and I’m unable to move the time of my event when I booked two months in advance. When he mentioned the help of cleaning up, I asked how it would work he said they would come in and help clean, so I was like well, what time is the next party he proceeded to tell me 5:00 remind you that's when my baby shower was supposed to be over plus you get an additional hour before to set up and after to clean up. I told him that wouldn't work because I would have to cut my event short and start ending things around 4:30. I only had the venue for two hours; I needed all my time because I paid for all my time. Reggie told me not to worry about it. We will take care of it because you were the first to book the venue.

Fast forward to a week or a few days before my event, the owner calls to tell me the exact same thing Reggie had mentioned. I told him I'd already discussed that with Reggie, and he continued to say that Reggie was new and didn't know what he was talking about. I repeated the same information to him again, so we ended the call so he could contact the other individuals who had the venue after me to come up with a solution. He called me back pretty much, saying the same thing Reggie said about helping us clean, and I told him that wouldn't work because I'm not cutting my baby shower short because of the lack of organizational skill your company has. I asked him what time we would have to be out because Reggie mentioned the same, and it’s impossible to be out by 5:00 he told me that the next event didn’t start until 6:30, so I asked what time we would need everyone to be out and what time would the cleaning people be here he said 5:30. To be clear, I have the decoration person on the phone as well because I knew some BS was going to go down. So very unprofessional of this company, seriously.

Anyway, the day of the event went smoothly until 4:55 pm, when someone from the cleaning company walked in and stated they were from the cleaning group. I'm like, OK, and next thing you know, 15-20 people came barging in very, very, very tacky and unprofessional while my event was still going on. They started moving our belongings, taking the tablecloths off the table, and doing unnecessary stuff, especially at the wrong time. This was supposed to be a day to remember, and all I remember is the cleaning crew, including the owner, touching and moving our belongings when we discussed the time they would come. Had I known it was going to go down like that, I would have NEVER agreed. Very Very UNPROFESSIONAL. PLEASE BE ADVISED WHEN BOOKING WITH THIS VENUE. I'VE HEARD THIS IS NOT THE FIRST TIME THEY HAVE DONE THIS. IT HAS BEEN DONE SEVERAL TIMES IN THE PAST. THE CLEANING CREW HAD SOME SERIOUS ATTITUDE PROBLEMS.

Evette T.

This venue was perfect for my nephew’s 1st birthday party! Our host, Terry, was awesome! He was in & out all day making sure we had everything we needed to have a successful event. He treated us as if we were family versus customers. This was our first time using this space, but it definitely won’t be the last! I highly recommend this place for your next gathering!