AAA Johnstown Office - Johnstown, Pennsylvania

Todd H.

Will not go here ever again was treated rudely, and the woman that waited on us needs a lesson in customer courtesy, and needs retrained .......awful experience and we just moved here from out of state and our first experience was this lady rude didn't care .......

Stephanie J.

We had an awful experience at this location. We knew based on the employee’s attitude when we approached her that we weren’t going to get anything accomplished. Sharon spoke to my husband and I like we were criminals. We were trying to transfer/register a vehicle we purchased. She suggested we could have “altered” our insurance information, telling us we needed to have our agent fax a copy directly to her. She made sure to repeat herself several times on the subject. Her entire attitude was disrespectful and demeaning. She claimed we needed a form that we didn’t have. She tried to put a value on our vehicle without having complete facts about it. We ended up walking away and going to a notary in town that had zero issues taking our business and completing our transfer. I called the next day to speak to the manager about the situation, turns out she was the other person “helping” Sharon. She admitted that Sharon’s delivery could have been better and stated she would address that. She also said she will forward my information to her boss, we will see if that happens. I see other reviews about staffs unfriendliness, maybe there should be customer service trainings at this location. Or perhaps a whole new staff!?

Travis E.

I went to AAA Monday July 15th to get a vehicle reconstructed title. I had a professional do the body work and the enhanced inspection. There wasn't much damage, all cosmetic damage. He set all the paperwork up for me so all I had to do was go to submit the paperwork. I have done this before and there's not much to it. The lady behind the desk at AAA was not impressed and looked over the papers saying "hmm" at each turn of a page. She got to the pictures of the vehicle and said she would not accept it because there was no sign of the business name in the pictures, which I never heard of before in 3 other instances of doing this. The guys name, signature, business, and state ID was all on the paper. I was not happy at all and this was extremely ridiculous in my opinion and a huge inconvenience since I took off work to do this. I was not driving back to the shop and have him retake the pictures so I tried another place. The other notary did it with no issues and said everything looked great. I don't know, I'm just guessing but I think she just simply didn't want to file the paper work because of laziness. I'll never go to that location again for any title work.

Christopher K.

We came to AAA to transfer a title and tags for a vehicle we just received and everything went smoothly. The lady who helped us was very experienced and k owledgeable. When we had called her prior to our arrival to inquire about completing the transaction, she made sure to tell us everything that we'd need for a smooth, seemless experience. One thing to keep in mind is that they cannot accept a digital insurance id or a printed one. Your insurance company will need to fax them one directly to prove insurability and coverage, but that was a minor thing and most insurance companies should handle that within 10 to 15 minutes. Great experience with great, intelligent people.

Gabbie J.

The person who spoke with my husband regarding getting his car registered in Pennsylvania was extremely disrespectful and unprofessional. Basically told him no one would be able to help him with his issue (there’s more to the story too). He called another company and they did it with absolutely no issue. They said this happens often with AAA, which comes as no surprise. Will not be returning here under any circumstance.

N.

My first time registering a car in PA was not handled properly.
Louise was not pleasant nor helpful, I don't understand how her customer service is appropriate.

Tony D.

Great service title transfer & PA license plate transfer. They collected the taxes & the transaction was very smooth l!

sharon D.

Bought my daughter membership for 2 years with 100+ towing.
She has had 2 bad experiences. She slid in her driveway and wasn't able to get it turned around. She had 2inches of snow on her driveway.
Told her they wouldn't tow it would jeadorize the driver. Neighbor helped her in 15 minutes.

Two nights ago she was traveling to work night shift in nursing came down mountain, snow and ice slide off road aaa refused said it wasn't mechanical. Passersby person told her she had a flat tire she didn't know. Called back waited forever argued saying she had called earlier and didn't tell them about tire.
After about 2 hours they finally did something told her she had to find a away home. She was so shook up she missed work.
I have had aaa for years in altoona, pa and they treat us wonderful.