AAA Erie Insurance and Member Services - Erie, Pennsylvania

For individuals and families seeking comprehensive insurance and travel services, AAA Erie Insurance and Member Services presents a reliable and versatile option. Located at Address: 6660 Peach St Unit #2, Erie, PA 16509, this establishment offers a diverse range of services, spearheaded by their robust insurance agency offerings. They pride themselves on providing personalized attention and solutions tailored to meet the specific needs of their clientele. Reaching them is convenient via phone at Phone: 48660246. For more detailed information and convenient access to their resources, visitors can explore their website at Website: ace.aaa.com.

AAA Erie Insurance and Member Services distinguishes itself through a broad spectrum of specializations. Beyond traditional auto insurance agency coverage, they also provide expertise in cruise agency planning, ensuring travelers have the necessary protection for their voyages. Their home insurance agency services offer peace of mind for homeowners, while their life insurance agency arm provides secure financial planning for families. Furthermore, they cater to motorcycle enthusiasts with specialized motorcycle insurance agency options, demonstrating a commitment to diverse transportation needs. Recognizing the value of convenience and accessibility, the location boasts a wheelchair accessible entrance and wheelchair accessible parking lot, reflecting their dedication to inclusivity.

Notary public services and passport photo processor services are readily available, offering an additional layer of support for clients. Their travel agency component further solidifies their position as a one-stop shop for travel-related needs. Currently, the company maintains 131 reviews on Google My Business, reflecting a significant level of customer engagement. The average opinion is 3.3/5, indicating a generally positive experience, though there’s always room for improvement as evidenced by the reviews.

Key features of AAA Erie Insurance and Member Services include:

• Comprehensive Insurance Coverage: They offer a wide array of insurance products, including auto, home, life, and motorcycle coverage.
• Travel Planning Services: Their cruise and travel agency services simplify the planning process for vacations.
• Convenient Services: Notary and passport photo services are available on-site.
• Accessibility: The facility is designed with wheelchair accessibility in mind.
• Personalized Support: Clients receive tailored advice and solutions.

Information for potential clients:

• Location: 6660 Peach St Unit #2, Erie, PA 16509
• Contact: 48660246
• Website: ace.aaa.com
• Services Offered: Insurance (Auto, Home, Life, Motorcycle), Travel Planning (Cruise), Notary Services, Passport Photo Processing

Customer Feedback Summary: While the average rating of 3.3/5 suggests there are areas for improvement, the substantial number of reviews (131) indicates a significant customer base. Review analysis often highlights positive experiences related to the helpfulness of the staff and the ease of accessing their services. However, some reviews mention potential challenges with claim processing or communication, suggesting a focus on streamlining these processes would benefit the business. The combination of accessibility features and diverse service offerings positions AAA Erie Insurance and Member Services as a valuable resource for the Erie community and beyond.

In conclusion, AAA Erie Insurance and Member Services offers a multifaceted approach to insurance and travel needs. Their commitment to accessibility, combined with their broad range of services and dedicated staff, makes them a strong contender for individuals and families seeking reliable and convenient solutions. Further investigation into customer feedback regarding claim processing and communication would contribute to elevating their overall customer satisfaction rating.

👍 Reviews of AAA Erie Insurance and Member Services

Jennifer H.

1/5

My mother called to get her battery jumped and an individual showed up trying to do everything but jump her battery. He was aggressive and disrespectful. In the end, he asked if he could tow her car someplace. He spent his time taking a pictures of her vin in order to jump her battery. The whole experience sounds shady. He threatened to have AAA to not service her again when she told him that he didn’t need to take certain things a lose under the hood to just jump her battery jumped. In the end she called someone else and got her car jumped. I would expect AAA to have drivers that treat senior citizens better than this. There was no customer service at all today.

Susan O.

1/5

Do not use AAA travel services if you plan to have prompt service. I waited for one full week for a return phone call and finally acted upon the upgrade of airline seats on my own. Waiting cost me over $100. The travel agent stated she was very sorry which didn’t help me at all. This was the second time she did not return a call. I had to reach out myself. Do yourself a favor and go elsewhere for travel services

Dan B.

1/5

Horrible service upfront. The worst place that I have ever went to to get anything done at. Do not waste your time even going there . People upfront there are beyond rude. A haven’t seen a rude place like this ever in the Erie Pa area. Don’t come to this place. If I could I’d leave 0 stars here.

Jesse B.

1/5

Renewed my registration online and and when it came to printing out my new card, the image it showed me was valid 2 years ago. Went to AAA to get it fixed, they charged me extra money to fix tge issue that was on their end...their reason... "processing fee". If I don't like it, then I can go somewhere else. Ultimately, it wasn't her problem... next time I should have mailed it in or met with them in person.... way to have high standard AAA!!!!

Cory N.

1/5

If you need insurance don't go through these guys you'll be jumping through hoops for everything other than roadside assistance. Can't even get an new insurance card the day after paying over $2,000 the company is a joke

Jackie B.

1/5

I would not trust this office with your travel planning! I have made 2 trips to the office today and received (3) different costs for the exact same trip! And the travel agent employee that is the most confused and gave me (2) incorrect prices for this trip gave herself (2) 5-star reviews on Google! :/ I will be cancelling my AAA membership upon its expiration! Very poor service and this rep didn’t seem to care that she was giving out incorrect information and causing me wasted time! Very disappointed!

Mackenzie L.

1/5

Everyone at this office is extremely rude, and they have a teams messaging between themselves they use to talk about customers behind their backs. Everyone beware

Keith V.

1/5

I am a 29 year member of this organization. I have never been treated as badly in all those years as I have been over the last two weeks. Everybody in Erie office that I have I talked has been very rude and condescending in front of other people. If it continues I will stop my membership for the entire family and never recommend AAA to anyone!