Bay Club Rolling Hills (Novato) - Novato, California

Bay Club Rolling Hills (Novato)

Bay Club Rolling Hills is a premier sports club and fitness center located in Novato, California. With a focus on providing top-notch facilities and services, this club offers a wide range of amenities to cater to different fitness needs and preferences. The club is situated at 351 San Andreas Dr, Novato, CA 94945, United States, and can be reached by phone at 4158972185. For more information, visit their website at bayclubs.com.

Specializing in sports club, fitness center, gym, outdoor swimming pool, personal trainer, pickleball court, Pilates studio, recreation center, and tennis club services, Bay Club Rolling Hills has something for everyone. Other points of interest include a wheelchair-accessible car park and entrance, although membership is required to access the facilities.

With a solid reputation, Bay Club Rolling Hills has received 102 reviews on Google My Business, garnering an impressive average rating of 4.3 out of 5 stars. This reflects the club's commitment to providing a high-quality experience for its members.

👍 Reviews of Bay Club Rolling Hills (Novato)

Elizabeth O.

2/5

Steer clear of this place if you are disabled or visually impaired! I have never been discriminated against like I have here at the Bay Club. I’m wondering, are all of the staff members trained to discriminate? Because that’s what I experienced: from dealing with the front desk, membership and even their kids club, I have never felt so ‘other,’ and ‘less than,’ in any situation, ever, in my entire life. It’s a real shame because their pools are great and I would benefit using their facility. It’s not even about the money, it’s principle, because being treated like I don’t belong, makes it not worth it.

John H.

5/5

Such a gem! My family and I have had such an excellent experience at Rolling Hills so far. Kevin, Corleen and the members have made us feel right at home from the start. The reservation system for both the pools and tennis is so helpful, and they seem to be doing a great job making sure everyone is feeling safe during this crazy time. So glad to have found it!

Ryan H.

4/5

Great club with great facilities, it’s been here forever and I’ve been lots of times.

Scott

1/5

Since the bay club took over Rolling hills this location has gone down hill. It costs more as they increased their rates and the service has degraded. Their maintenance program is poor. Their communication after making suggestions /complaints is non-existent. They do not appear to care about customer satisfaction. We have had female cleaners in the men's locker room, benches removed from the men's locker room (no place to sit), Flooding in the men's locker room for weeks, Consistently running out of towels, the Old floor mats were removed from locker rooms and from the showers and new ones put in.... But laughably the new ones you need to wear a pair of boots to stand on them because they belong in a fish processing plant not in a shower. (very hard on the feet), Soap and conditioner containers went empty and when they were filled they were filed the wrong way. (soap was in the conditioner and conditioner in the soap dispenser) We now have a collage of super bright and cold lights amongst the warm lights in the fitness room... hard on the eyes and looks pretty trashy. The men's sauna has been broken down for week and a 1/2.... Now the pool heater is out.... One pool is under construction not available... No visible work being done on it. Just an overall poor maintenance program. The bright side is the front desk people are awesome. If you're looking for a fitness center I would look elsewhere until Management Gets in touch with its customers. They are very company focused and not customer focused. I used to enjoy a tea or a coffee after my workout... they're stopping that now as well...

Alexandra T.

1/5

It used to be a nice place. 6 months ago new management closed the large pool without any notice, discount or apology and established half-day swimming lessons for kids in the smaller (18+) pool. As a result, each label has up to 6 people crammed into it. Swimming club indeed. Not a peep
about when the pool will be back. Not a single soul working on it. Prices went up twice since then..

Marcy R.

3/5

Surely they can find a nicer "grandma" to greet you as you enter. Janet would be better suited for the IRS or throwback Catholic boarding school!
Outdoor workout area is a good idea.
Should all parts of the club accessible to members, rather than locking us out of some of the equipment.

Maria

2/5

Loved this place when it was just Rolling Hills. The new owners are Bay Club Corporation. It's been frustrating trying to get answers from the new staff about membership answers. They give a different answer to every question depending which one is address your question. I was trying to switch to a POD for more affordable prices but it has been a nightmare. Now, that i think im set up Im getting charged my increased club fees.I don't feel anyone knows what's going on at Bay Club Rolling Hills. It seems to be a lot of corporate rhetoric and higher prices. The feeling of a family Club is gone. So sad!

Susan B.

3/5

So a friend invited me to get a guest pass here. And when she first told me about it, I thought the almost $250.00 monthly price was a little high considering they don't have a restaurant on the premises (they do have like a food station which has very good food on a limited menu for about the prices you expect in Marin). They have what looks like a wonderful gym and 2 hours of free child care if you sign up early enough to get a slot. The toddler area looked pretty fun (although I did not bring my kid.)They have multiple pools and a playground next to the kids pool. The staff was very very nice. But I only got to go and hang out with my friends in the locker room as we got ready for an event because I misunderstood and didn't realize that's all they were doing. And then I never got to go back in my 7-day pass, and I emailed to see if we could extend my guest pass and never received a response. So I can't give it five stars because I really just experienced the locker room mirror (which is my fault). And now I don't want to join them because I don't really know if I like them and I didn't hear back. Then again I am not Marin-rich, and if I was I would probably join them.