SANTA BARBARA YELLOW CAB - Goleta, California

Santa Barbara Yellow Cab: A Comprehensive Overview

For individuals seeking reliable transportation and logistical services in Santa Barbara, California, Santa Barbara Yellow Cab stands as a well-established entity. Located at 55 S Kellogg Ave, Goleta, CA 93117, this company offers a range of services designed to cater to diverse needs, from standard taxi service to specialized courier and delivery operations. With a dedicated phone line at 8059655111 and a comprehensive website at santabarbarayellowcab.net, Santa Barbara Yellow Cab provides convenient access to information and booking options.

Specialties extend beyond simply providing rides. The company operates as a full-fledged tour operator, assisting visitors and residents alike in exploring the beautiful landscapes and attractions of Santa Barbara and the surrounding areas. They offer tailored transportation solutions for tours, ensuring a smooth and enjoyable experience for all participants. Moreover, their courier and delivery services are invaluable for businesses and individuals requiring prompt and secure transport of documents, packages, and other important items. This multifaceted approach distinguishes them within the local transportation market.

Location and accessibility are key advantages. Situated in Goleta, a suburb of Santa Barbara, the company is strategically positioned to serve both the city center and the wider coastal region. This location allows for efficient response times and a broad service area. The address, 55 S Kellogg Ave, is easily accessible via major roadways, facilitating convenient pickup and drop-off points.

Information Recommended for potential clients includes their operating hours, which are generally available on their website and through phone inquiries. It’s advisable to book in advance, especially during peak seasons or for larger groups. Furthermore, specifying the exact pickup and drop-off locations ensures a seamless and punctual service. Understanding their pricing structure – which typically involves metered fares plus potential surcharges – is also crucial for budgeting purposes. The website provides detailed fare information and service area maps.

Service Details and Reviews

Santa Barbara Yellow Cab prides itself on a commitment to safety and professionalism. Drivers are rigorously trained and licensed, adhering to all local and state regulations. The company maintains a fleet of well-maintained vehicles, ensuring passenger comfort and reliability. They also prioritize customer satisfaction, striving to provide courteous and efficient service. The company's operational philosophy centers around dependability and trustworthiness, making them a preferred choice for many residents and visitors.

Customer Feedback and Ratings

Currently, Santa Barbara Yellow Cab has 28 reviews on Google My Business, providing a valuable insight into customer experiences. However, the average opinion is 2.8/5. While the overall rating suggests room for improvement, it's important to consider the nuances within the reviews. Some customers have praised the drivers' friendliness and professionalism, while others have cited issues with vehicle cleanliness or occasional delays. It’s recommended to carefully review the individual reviews to gain a balanced perspective.

Additional Considerations: While the company’s website provides basic information, it could benefit from a more user-friendly interface and enhanced online booking capabilities. Integrating a mobile app would undoubtedly improve the customer experience and streamline the booking process. Furthermore, proactively addressing the concerns raised in the Google My Business reviews could significantly boost the company's reputation and overall rating. Regularly soliciting customer feedback and implementing improvements based on that feedback demonstrates a commitment to continuous service enhancement.

In summary, Santa Barbara Yellow Cab offers a range of transportation and logistical services within Santa Barbara. Despite a mixed average rating, the company’s established presence, strategic location, and diverse service offerings make it a viable option for those seeking reliable transportation and courier services. Potential clients are encouraged to research and compare services before making a decision, and to consider reading recent customer reviews to gain a comprehensive understanding of the company’s performance. The website offers the most up-to-date information on services and pricing, and direct contact via phone allows for immediate assistance with booking and inquiries.

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👍 Reviews of SANTA BARBARA YELLOW CAB

Claire

1/5

I called the day before to arrange a taxi for my 5:15 am flight and no one showed. They confirmed over the phone and I even sent a text confirming the ride and no show. I called them and they said they had nothing on their books, did not apologize and could not send someone right out to get us. Thank god and Uber driver was available or we would have never made our flight. I’ll never call them again!

Kristina J.

1/5

If I could leave zero stars I would. I let a gentleman borrow my phone to call for a cab to pick him up at the emergency room, they said they would come. Then I called back about an hour later cause they had not come for the gentleman and the person who was answering the phone was extremely rude and tried to tell me they came and pulled up to the door but no one got in. They definitely did not do that as I am sitting outside waiting for my daughter also so I let him know that no yellow cab pulled up. He proceeded to argue with me and tell me I was lying. Extremely rude and extremely unprofessional.

Leilani L. H.

1/5

Horrible attitude, started honking in my driveway as I sprained my foot and was doing my best to hurry. The driver said, I have to be somewhere in 10 minutes!!! He took off in a rush to the freeway onramp and sped up to 92 MPH in the fast lane!!! We were going to La Cumbre and I was scared for my life, even my husband looked shocked! He was a very bad driver, and swerved into the middle lane to get to the slow lane to exit....He was rude, and took our lives in his hands, I will switch to Uber and never use this local service again, ever!!

Josh G.

1/5

Totally unreliable. Called them for a ride and they said they will be in 10-15 mins. And never showed up. And I missed my train. Never trust this service and horrible feeling when I called them back up and no one picks for 10 attempts. And finally when they answered they don’t even acknowledge that they were supposed to show up to pick me for my ride to train station. I can’t use bad language but just disgusting feeling about their service and attitude.

Xb1: K.

1/5

Cab 316, very aggressive, took the shoulder to cut me off, learn how to zipper merge

Alex L.

1/5

Yellow cab almost ran over my elderly dog this morning in Santa Barbara. It was not busy, and we don’t go jumping into streets. The safety of our dog is our priority. We saw the cab stalled and we had the right of way. Once we were in the street we saw the cab turn left towards us as it continued looking right and we had to yell for the driver to stop and see us. He never apologized, he just worked his way behind us and kept driving. Use this service if you want to be part of their impending hit and run.

Shelly P.

5/5

ULTRA professional employees! I left my expensive prescription sunglasses in the taxi-van going from the Santa Barbara airport. I called them. They went WAY out of their way to bring me my glasses. Like, WAY out of their way. I think a few employees were involved to make this happen. It was magical. My trip was not ruined (prescription sunglasses) by their kindness and professionalism and actual caring!!! Don’t get Uber…..take this taxi service like I did. Thank you to you all who helped me at Yellow Taxi!

Brandon D.

1/5

Earlier today I was cut off in a parking lot by one of these cabs. He fully ran a stop sign without stopping and nearly hit my car as well as two others. When I honked he gave me the middle finger. Seriously terrible drivers behind these cabs.