All American Refrigeration Heating & Cooling - Harrison, Arkansas

Daniel N

I moved into my new construction cabin on July 19th 2023. The builder used All American for the AC. In September of 23 we started having issues with our AC, after several attempts to fix the issue, they brought in a different unit (was told a new unit) yea! Fast forward to June 2024 and even more problems with this unit, they came and tried to fix it, I was informed that they had to order a new compressor and associated parts. We were under the impression that it would take a couple of days. Two weeks later they finally came back to replace the parts and the technician said the same problem that caused the previous unit to go out, the tech told my wife and I that he would be back the next morning (June 28th 2024). When they didn’t show up I attempted to call the technician and he blocked my calls; I called the main office and they accidentally took my call and stated they had to yet again order another part with no idea how long it would take for it to come. When I reminded them that this was the 3rd bad unit that they installed in less than 11 months.
No commitment to resolve the issue and ghosting me, after reading other reviews I see that this appears to be All American refrigeration, heating and cooling’s way. I am utterly stunned by the lack of concern for their customers, equipment and reputation. Absolutely zero concern about the temperature being in the upper 90s and low’s in the upper 70s. If this is how they treat a veteran of 23 years of honorable service such as myself, how much worse do they treat everyone else?
I recommend steering clear of this company, it will be worth your while.

Julie Ann

I was told by the receptionist that this company does HVAC duct cleaning, and it wasn't UNTIL the young man they sent out ARRIVED that I was informed that they DO NOT do duct cleaning, however I had already hired them to tune up my HVAC unit as well as duct cleaning. The young man they sent out was very pleasant and did fix a few major issues which is why I am giving this company a 3 star due to his professionalism and for the things he did fix. However, I am still HIGHLY disappointed that the receptionist was very insistent that they do in fact do duct cleaning, which was the main reason for hiring them, only to be HIGHLY disappointed when they showed up to find out that that was not at all the case and they do not offer or have the equipment to do duct work cleaning. Now I am having to hire another company to come out and figure out why my HVAC unit has been constantly tripping the breaker since the service was done and not cooling my house correctly. I'm thankful for the work that was done since the guy did find a pretty serious issue that he fixed that quite possibly saved us a house fire, however I'm not impressed by the false information given by the receptionist that I checked twice with to make sure she knew I needed duct cleaning done, and she assured me that they would come do while tuning up the unit, and not at all happy with the fact that I will now be calling another company to figure out what went wrong that has been causing the breaker to trip and shut off the AC.

Charlotte Parnell

Made appointment last week to have my AC unit checked, was bumped from that appointment and told they couldn't come Friday. I didn't call them back on Monday to make a new appointment. I then received a text Monday morning saying the service guy was on his way. I called the office to tell the secretary I wasn't home but could be home in 30 mins. I never made an appointment for Monday....I wasn't impressed with what had happened, but agreed to let them come out. I should have listened to my intuition. The repair guy got lost in Valley Springs and then behind the hospital in Harrison after I had told him exactly where I live. Which was not near either of these places.
When he did show up he repaired the unit without giving me an estimate. He said he replacing 2 wires, he did not pull 2 new wires, but replacing them. I was not told of the repair cost until the work was completed. He was at my home 1 hour and 10 mins. The bill for the 2 new wires to be replaced was $241.00. This did include a $79 service call. I asked the service man what they charge per hour and was told $80.00. I still have not figured out how he was able to reach $241.00. I will not recommend this company. Over charged.

Theo Spieker

When we bought our house last year. We had all American come out and fix our heat. It's a very old system on it's last leg but they worked their magic and got it running. It was much cheaper than we thought it would be. Then, this year our main breaker would trip when the heat was on. Not exactly an HVAC problem, but we weren't sure so we called all American and they came out the very next morning. Again, major problem, they worked their magic. They sent Markus out and he was very knowledgeable also with customer service on point. Our system is very old (about twenty years or so), but when it finally goes out we will definitely be calling all American for a new one. They also offer financing. I would highly recommend this company.

Linda Peterson

UPDATE ***
The fact that you want to resolve this is admirable, though I find it hard to believe based on your past actions. A person who is truly sorry tries to right the wrong. If you are unwilling to do that, you're "sorry" means nothing. To resolve this matter we need a freezer in good working order. You have already stated that you are not coming back to fix it. And you refuse to answer any form of communication unless it is negative. You tell me how to resolve it when you won't fix the unit or have any sort of communication with us.

Response from the owner an hour ago
Dear Linda,
I’m sorry for the way we handled your unique situation. We hope one day we’ll be able to resolve our issues and be in good standing with you again. Feel free to …More

Linda Peterson

I do not leave negative reviews, in fact, I believe this is my first.

All American Refrigeration Heating & Cooling was hired by our landlords to try to preserve the existing condensing units for the walk-in freezer and two walk in refrigerators at our restaurant. After $$$$ were spent, with no success in repairing the original units, the landlords agreed to purchase three brand new units for two walk in coolers and a freezer. The installation of these units should have taken 2 days, however, their technicians took over a week. This delayed us a week on opening our restaurant and so we did not open on schedule.

Beyond the delay of the restaurant opening, the freezer unit has not worked properly since installation at the beginning of May. It defrosts multiple times in the middle of the day and fails to hold temperature.

Calls and attempts to contact All American Refrigeration went on deaf ears for weeks. They refused to return calls, take our calls or answer our text messages. Then, with the help of our property management company and a threat to sue for damages, Steve answered his text message and made a service call. Again he failed to fix the problem with the freezer unit.

This cycle has gone on for months. We have tried to be patient and are easy to work with. We don't like conflict, and our goal is always to resolve situations in a professional manner. We feel that it is reasonable to receive what has been paid for and for the equipment to be in good working order.

Three weeks ago, we called again and made an appointment for a service call. No one from All American Refrigeration showed up for the appointment, nor did they let us know they were not coming. Two days ago, after help from our property management company again, Steve showed up. When I asked why we were given such poor service when we had an appointment 3 weeks ago I was told "I was out of town, I thought someone else handled it". I was met with numerous excuses as to why, none of which carried any merit.

I also asked Steve, "Why, when an appointment is made with you for a certain time, do you text us and say you're not coming because someone else has an emergency? Why is my freezer at 50 degrees not an emergency?" and Steve's reply was "YOU ARE NOT A PAYING CUSTOMER". I am personally appalled. The fact is they were paid in full for the units and their installation. We have not received what has been paid for, which is a condensing unit in good working order.

When a call was made yesterday to the office I was told by Erin "Yeah, Steve said he is not coming back".

I would highly recommend serious consideration to anyone in the Branson area who needs commercial refrigeration service to think twice about using this company. As in our case, they will take your money and run.
To Steve and Phil, neither of you can deny the fact that we have been professional and patient in our dealings with you. We reached out numerous times to try to resolve this peaceably. Unfortunately, you have chosen a different path.

David Finley

Phil and the guys did an outstanding job of zoning our HVAC system. When building the home, the previous owner didn't dress out the 1400 square foot basement initially, but did so later, so six additional ducts and vents were added to the system for the basement. When All American added an additional trunk and rerouted numerous ducts, several obstacles had to be overcome, as major changes needed to be administered when supplying the 3 zones. Even though the project took several hours longer and required additional materials than originally anticipated, we were still charged the amount of the original quote. Now we can simply pick up our cell phones and adjust the temperature of our main floor, our master suite, and our basement, as Phil configured the three thermostats to be controlled through an app! It is a pleasure this day and time to work with people of integrity. We would highly recommend Phil and his crew at All American Refrigeration for all of your HVAC needs!

Downward Spiral

Very professional company. They stayed in contact with me until it was my appointment time. They were truthful with me about what needed to be done, and didn't try to RIP me off. So, I would suggest anyone to use all American for their HVAC needs.