J Mac
1/5
Endangered my family!!! Despite calling three times, and assured someone would call they lied. Tillie Tillman never called despite leaving messages. Horrible service, that harmed me financially. Going to Good Sams or Geico. Cannot trust Triple A anymore.
I have been a loyal customer with Triple AAA for over 18 years and have always received prompt professional service for my entire family throughout the years, and my grown son and daughter have been loyal customers too.July 12th, 2024, 7:30 p.m.,car was having engine problem,car had to be pulled over on Gilman Springs Rd,Riverside County.This is a dangerous two lane road that has had many terrible accidents and many deaths on it. Drove to where car was at/traffic was busy.Called AAA Roadside Service Number at 8:00 p.m., utilizing App on the Phone and were advised that a tow truck driver would be dispatched within 45 minutes.Daugher,her husband,6 year old daughter and I,waited an hour on side of dangerous,unlit two lane road. App showed tow truck had not been dispatched. Second request submitted by app again,it stated it would be 45 minutes wait. Hour passed daughter called again,spoke to rep/told her we had been waiting over two hours and still no tow truck driver. She called Tow Company Wind and Sea,Moreno Valley,herself/was told an another hour.Waited hour,no tow truck driver.Daughter spoke to the rep told her we had been waiting over 3 hours.Put us on hold,she called Tow Company and told us no one was answering,placed her on hold.Daugher told lady we had to get off dangerous road and take 6 year old daughter home.We stated would call back once we got home, which only 15 minutes away. I got home called AAA, told her we had waited three hours/no truck dispatched. She would contact the tow company closest to us/it would be 12:00 to 12:30 arrival. Watching app instead of hour arrival time,it changed to 1:53 a.m. App stated arriving at 2:16 a.m. App said different tow company Desert Towing, a tow company in our town of Hemet. Another update stated towing company should arrive at 3:58 a.m. Received a phone call at 2:30 a.m. by the original tow truck company Wind and Sea and the Tow Truck driver said that his tow truck company was the only one authorized to pick up our car because of where it was located. He stated that he would meet me there at the car's location at 3:00 a.m. Drove out to Gilman Springs Road and when we got to where the location where the car was at, it was gone. I immediately called the tow truck driver and told him that the car was gone and he stated that the Highway Patrol or Riverside County had the car towed by Pirots Towing in Hemet. Went to the Tow Company location on Saturday morning and the tow yard was closed and was not due to open until Monday morning. Called the Owner of the Tow Company and told him what had happened and he stated that it would cost $700. to get the car out that morning, I told him we were poor and could not afford it, he said not my problem, get another car and hung up.I called your representative Tuesday, as I had a medical appointment Monday and was not able to speak to your representative. I relayed the information to your represenative told her that it was not our fault that Triple AAA did not provide the towing service requested and asked if the company if they had insurance for circumstances such as mine, if they could pay the car tow fee and returned to us. She stated someone would call in three days, no one did. So I called back and spoke to a friendly young lady and she stated that the person who had took our numerous calls the night of the initial request and we had been waiting so long, she stated what she had done in that instance, was tell the customer they had the options to pay out of their pockets to have the car towed by different tow company, I told her we were never given that option. She stated she would put the request in but based upon experience, it is not the responsibility of Triple AAA to get involved with tow yards and only possible reimbursement if any relief was provided.
