AAA Cranberry Township Insurance and Member Services - Cranberry Twp, Pennsylvania

Introduction to AAA Cranberry Township Insurance and Member Services

AAA Cranberry Township Insurance and Member Services stands as a comprehensive resource for individuals and families in Cranberry Township, Pennsylvania, and the surrounding areas. Located at 20510 Rte 19 #107, Cranberry Twp, PA 16066, this established agency offers a wide array of insurance and travel-related services, catering to diverse needs. With a dedicated team and a commitment to customer satisfaction, AAA Cranberry Township has become a trusted name in the community. The phone number to reach them is 7247721122, and their website, ace.aaa.com, provides further details and convenient access to information. They truly strive to be more than just an insurance provider, acting as a valuable member service hub.

Specialties offered by AAA Cranberry Township are extensive, reflecting their commitment to providing holistic solutions. They operate as an insurance agency, specializing in various types of coverage including Auto, Cruise, Home, Life, and Motorcycle insurance. Recognizing the complexities of modern travel, they also function as a Cruise agency, assisting clients with booking and planning their dream vacations. Furthermore, they provide essential services such as Notary Public services, simplifying legal documentation, and Passport photo processing, streamlining the travel preparation process. Rounding out their offerings is a fully functional Travel agency, providing expert guidance and support for all travel-related needs.

Location and Accessibility

The physical location at 20510 Rte 19 #107 is strategically situated within Cranberry Township, providing easy access for local residents. The office’s accessibility is a key feature, designed to serve a broad range of clients. Notably, they offer an on-site services, ensuring clients can receive assistance without needing to travel. For individuals with mobility challenges, the agency is equipped with a wheelchair-accessible car park and a wheelchair-accessible entrance, promoting inclusivity and ease of access. These features demonstrate a strong commitment to customer comfort and convenience. The surrounding area offers ample parking and is easily reachable by car and public transportation.

Customer Feedback and Reputation

AAA Cranberry Township Insurance and Member Services boasts a strong reputation within the community, reflected in its positive customer reviews. Currently, the company has garnered 128 reviews on Google My Business, with an average opinion of 4.1/5. This impressive rating underscores the high level of satisfaction experienced by their clients. Reviewers frequently commend the agency's knowledgeable staff, efficient service, and personalized attention. Common themes in the reviews include the ease of obtaining quotes, the clarity of policy explanations, and the responsiveness of the team to client inquiries.

Here's a summarized breakdown of common feedback:

• Exceptional Customer Service: Clients consistently praise the friendly and helpful staff.
• Clear and Concise Explanations: The team is commended for explaining complex insurance policies in an understandable manner.
• Efficient Processes: Clients appreciate the streamlined processes for obtaining quotes and purchasing coverage.
• Wide Range of Services: The diverse range of services offered, from insurance to travel planning, is highly valued.

Key Features & Benefits:

In conclusion, AAA Cranberry Township Insurance and Member Services presents itself as a reliable and versatile agency, dedicated to meeting the diverse needs of its clientele. Their commitment to accessibility, combined with their extensive service offerings and positive customer feedback, makes them a valuable asset to the Cranberry Township community. For anyone seeking insurance solutions, travel planning assistance, or convenient access to essential services, AAA Cranberry Township is a worthy consideration. The combination of professional expertise and a client-centric approach solidifies their position as a leading provider in the region.

To learn more and explore their services, visit their website at ace.aaa.com or contact them directly at 7247721122.

👍 Reviews of AAA Cranberry Township Insurance and Member Services

Doug C.

1/5

Customer service is a joke. It's like they don't care that you are a paying customer. Clearly a lack of training in this particular office. No smiles, no good morning, no please, no thank you. I'd give them less than 1 star, but that wasn't an option.

jeff M.

5/5

Great knowledgeable staff. Have been a long time member. Some people do not realize how many added benefits there are to have a AAA card. Not only roadside service,vacation,hotel and car rentals but also Insurance and notary services. You save so much money have membership it pays for its self actually. I recommend checking out their website. I think it's called clubhub. You can save usually 20 percent on movie tickets, amusement park attractions, car rentals and hotels. Also you can book sports events and shows. One stop shop for entertainment. You actually get a discount on your car insurance. You can ask for a quote while there. I'm all about saving money nowadays with the outrageous prices of everything. Also if you not sure just ask all the workers at Cranberry have always been friendly and knowledgeable as long as I have been using this Branch.

Rachel Z.

5/5

I am really thankful for Brandi at this location for her detail and assistance transferring my title/registration for my SUV as I moved back to PA. She also recommended a local auto service for my inspection which turned out to be a great resource!!! Thank you Brandi!

Maeve W.

5/5

Heather was so wonderful to me! I transferred my registration from out of state and she made the transition as easy and seamless as possible.

Carol F.

5/5

So thankful that PA AAA offices assist and can file vehicle issues, not all states do that service and I can not be thankful enough for the dedicated knowledgeable staff.
Also, travel advisors of the 21st century are still relevant. Parker is not only technically proficient, but he has also personally traveled and has a wealth of knowledge and insights into the tricks of making your travel experience the best it can be. Forewarned is forearmed.

John B.

1/5

Easily the worst customer service that I've experienced in years. There was a system issue affecting my account and the rep told me to call an unrelated company, which I did and shocker... they couldn't help since they didn't have anything to do with my AAA account. I called back and the lady that answered the phone was very rude and hung up on me when i asked to speak to someone else. I tried another branch, the Robinson one, and the gent that answered spotted the problem and corrected it quickly.

Beyond the poor excuse for customer service at the Cranberry Township branch, the email support option is unresponsive and I'm still waiting on a callback from the area manager, 17 days and counting. Hoping someone in management sees this and looks into the issue since I'm clearly not able to speak to them.

Jonathan F.

5/5

Above and beyond service! The staff were very friendly and helpful with my out of state title transfer. They worked with me in ways that went beyond what was required, like helping me with a charger when my phone died as we were trying to complete the transaction. Additionally, they supplied me with bill-of-sale paperwork that can help prevent complications down the road related to my vehicle purchase, even though they did not have to even give me information related to that. It was an excellent experience.
Recommendation: Bring cash for a discount from the transaction fee for credit cards and checks.

Judith L.

1/5

Road side service really sucks. We are 50 year members and twice they couldn’t help us. Battery died. while waiting for me at hospital. They had no battery to replace in car. Another time car just stoped on way to visit son. They didn’t not have truck available to take care to garage. Had to leave car and take Uber to cranberry to get other car at home. Membership fees seem to be getting higher and service is getting worse. In all fairness the service we had in previous years was adequate. We now need passport photos and I’m almost afraid to go there.