AAA Northampton County - Easton, Pennsylvania

Chris H.

1st 10 days they downgrade you to basic and stack a $50 fee on top of it. You can tow from shop to dealer if due to warranty but not the other way around. Trish out of Northampton was determined to leave my car stranded. She will use her satellites to ensure you are not at a dealership before sending a tow truck out. But someone else came through (A Hero without a cape) and saved the day after being rerouted to agent after agent after agent.

kelby A.

I have a auto membership, homeowner's and car insurance. I've had no issues with those policies. However, several times each week I receive junk mail from AAA regarding life insurance that literally fills my mailbox. I've reached out 5 times, twice to my agent who doesn't respond and 3 times by phone to the office requesting that they put a stop to it. I travel and having a mailbox overflowing with AAA junk mail indicates that I'm presently away from home. I'm considering changing my policies to another provider just to make it stop.

nancy C.

Wanted to give kudos! to Dan the maintenance man who went above & beyond to assist with my appointment on a recent AAA delayed opening day, due to a weather event. Not realizing there was a delayed opening, I drove there for my TSA appt. Dan spoke with the TSA agent who was in the building and I was able to complete the process. Thank you Dan!

Barbara A.

I am so very upset with AAA. My sister's vehicle broke down around 11:00 p.m. on 4/1/25. Her only hope was she was thankful she had AAA to her rescue. However, she was told by the AAA operator she was not able to get ahold of anyone and she would have to wait until morning of the next day. Are you freaking kidding me. According to AAA site 24/7/365 road service is included in our membership.

Alexander P.

Have had numerous run ins with an employee named Sabrina Smith. Don't know what her problem is but I always have an issue with her. She tried to destroy my ID two seperate times and gives me a terrible attitude as well as acts like a child while trying to condone business. Will definitely be talking to a regional manager and corporate about her.

Robert F.

Randy is the best service technician I have ever had! We were lucky enough to have him three times for problems with my old car. He has helped me out of some pretty rough situations with my car - but his dedication to service goes far beyond that. He always comes with an amazing positive attitude and a smile that brightens up the whole rest of my day. No matter how miserable I feel when my car breaks down, when Randy arrives - I feel like I'm seeing an old friend again! Not only does he impart expert advice for me to take better care of my car, but also comes with free life lessons to help me through the day. I am so lucky to have met Randy, and because of him, it has made calling AAA a fantastic experience and has totally removed all of the stress and apprehension from the process. Thank you again Randy!

Charissa R.

Car and home owners insurance keep going up no accidents tickets or claims all the can say is rate increase can’t even give me the so called percentage…..time to shop around

Moustafa A.

Robert VanDenHeuvel was extraordinary. He literally showed up 5 minutes after hanging up the phone with our operator. When he arrived I had only requested for my spare to be put on. Upon removing the wheel with the flat tire; Robert was quick to see that it could be fixed with a patch. He did it for me and got my vehicle safe to drive again all within 10 minutes of arriving. He also gave me a lot of useful information as I’m a new AAA member.

As long as people like Robert represent AAA, it’s safe to say I will be a member FOR LIFE.

Thank you again Robert for you excellent customer service and efficient work flow!

10 of of 5!