AAA State College Office - State College, Pennsylvania

Jim V.

I’ve had a few dead battery over the years and someone comes fairly quickly and jumps my car. Good service. But I rarely receive good service at the State College office. I went in for travel agent service and was told they were too busy and to make an appointment. So I made an appointment, arrived on time, waited 20 minutes and then was told they were too busy to help although there were very few people at the office. I gave it one more chance and the person that helped was friendly but told me to use Google to get information because it was easy. There doesn’t seem to be any value in using this office as a travel agent.

Some of the staff act like they’re doing me a big favor and would rather that customers don’t come in. Others are friendly but the negative experiences are remembered.

I’ve been a member for decades but I’m questioning if I should continue.

Kathy K.

If I gotta wait a whole hour for road service ,I don't think I'm gonna renew my membership next year 2026. You need to fix your app better and having people on my account that are no longer on. Your app can degenius other things they recognize but can't recognize a password.

Jeanni K.

They were very helpful with our title transfer. I needed a paper insurance card which I don't get any more and they went above and beyond to help me get a copy from my insurance company. The items they sell there are pretty pricey, but good.

Emdadul H. C.

Their service is the worst. Especially, there is an elderly male person who is very rude and unprofessional. First day I went there for my vehicle registration. He told me that as I leased it from a different state, they cannot do it. Then I informed it to my dealer from where I leased the vehicle. They called AAA and someone told the dealer that they can do it and it should not be a problem. So, I went there again on a different day. This time the same person told me that they can do it but he won't do it then as it was raining and he had to go out to verify my car's VIN number. It was very weak rain. Like even if you stand in the rain for 5 mins, your shirt wont get wet. He told me to come back when the rain stops or do it from sonewhere else. I politely requested him that I don't know other place and requested him to tell me the name of a few other places nearby. He told me that he cannot tell me any and I have to find it by myself. I then went to tri-county office and finally registered my vehicle without any isse. He should be fired of his job immediately.

Mary C.

I've been to this office in person, and I have called in a few times with questions. Staff are always so friendly and helpful! They do passport photos here. It was a quick and easy process. I've also gone in and called in to renew my AAA membership, which was also a quick and easy process.

Raja K.

Super Friendly, super nice. It’s good to have a membership here if you are registering your cars, but also because you do get discounts at certain hotels.

Hasan K.

Horrible service, horrible staff, and a waste of time. Went in on Wednesday 01/03/24 for a title transfer since they were the only ones open in town on that day. After 20 minutes into the process, the older gentleman with the glasses and short hair stated in a rude manner that PennDot system is down. Ruined my sale on that day and left unsatisfied. If you know your system is down, then why not inform the customer ahead of time?
Save yourself a headache and go to tri county, where they’ll treat you better.

Audrey M.

Stephen Mariner was so patient and helpful during the insurance process. It was the first time I was purchasing insurance on my own and he patiently answered all my questions and made sure I really understood my policy throughout the whole process. The titling and registration process for my car was also smooth and easy. The atmosphere of the offices is a little depressing but the employees are helpful and kind.