AAA Washington Insurance and Member Services - Washington, Pennsylvania

Bigdaddio79

We got home owners insurance a month ago. Without warning they canceled it because the pictures we sent them that they said were fine, were rejected for no proper reason. We have been trying to fix this for weeks and no result. Not even a straight answer or a call back. Were dealing with Rick Pfeuffer. Worst customer service.

Patrice M.

I was given P.O.A. And went to get a new title to Mobley home since the person I’m taking care of property for sister stole all titles an so on. Well he also has a trailer you use to move things with. I told them it was a trailer you live in title I needed. Well they gave me the title to the other one a the next day his sister went to a notary with a lil piece of paper stating she was P.O.A. An had it put in her name. 1- if I had received the correct title it would not of been able to be done. 2- notary needs to update on there laws because what she has don’t pass P.A. Mandatory state guidelines for ALL Power of attorney’s The police don’t even know them so people like her are allowed to rob people with the assistance of the notary an cops Wish I would of gotten the title I asked for

Lacy H.

No information on the website and they don't answer the phone.

Ed V.

Went there yesterday to check on Seasonal Registration that I submitted directly to PennDot. Tried contacting PennDot myself but you can’t text them or e-mail them. Tried calling and the recording stated “All agents are assisting other customers call back later” and I was disconnected. (Got the phone number after doing about 15 automated menu options). Could’ve leave a message or call back number.
Since I’m a member of AAA decided to see if they could help. AAA agent Jason called PennDot and found out they didn’t have my paperwork. Jason filled out a new registration form and submitted it to PennDot. He was very helpful and took time to straighten things out.

Inga B.

I walked into this office yesterday in a really bad mood. Apparently the PA Dept. of motor “vehicles” can not help you with vehicle registration, go figure. Sometimes you have to wonder where our tax dollars really go?
Anyway, a sweet lady named Kim helped me. She quickly fixed my problem and apologized on behalf of the state. She went above and beyond and met AAA needs that I didn’t even know I had. I was able to upgrade my service and add my husband and daughter. She spent time explaining all the perks of their credit card to me. Once I pay off my others I will definitely be switching to this one. I also now know that I can plan a vacation and there are multiple payment plans.
This is the type of customer service so many companies are lacking now a days. Thank you for all of the help and great conversation. I walked out as happy as could be!😃

Joe C.

We used this office to make all the arrangements for our 10-year anniversary trip to Hawaii. They had us sitting in different rows of the plane! That was in 2010. Customers don't forget a bad experience - Never again, AAA!

Janet

I went to the Washington, PA office in order to pay my insurance bills. I was told there was no one there that could take my payment as the only insurance employee was off that day. I said you mean to tell me that I have money to give you and no one here can take my payment? "Yes, that is true, you can come back, he will be in tomorrow." I live over 18 miles away from this office. I cannot just "come the next day."

A week later, I try to call 1st to make sure the insurance person will be in the office so that I can pay my insurance premiums. Website says opens at 8:30 a.m., but when I call at 8:40 a.m. I get a recording that states the office is currently closed.

Stephanie C.

Called today and had to listen to recorded prompt after prompt after prompt to get to a real person. "Young man" was then rude and short with me. I was in this office about 2 months ago, and after sitting there waiting for the "receptionist" to acknowledge me for about 10 minutes, I gave up and let. One of the worst aspects was the fact that I was sitting right in front of a female employee who was doing NOTHING. Not once did she say to me "Can I help you?" Today's call was the last straw. I've been a AAA member for 24 years. When the membership comes up for renewal this next year, I am going to find someone else. I've had it with these rude, unprofessional losers.