All Things Aquatic Dive Center - Allison Park, Pennsylvania

Steve P.

I had the pleasure of obtaining my Open Water scuba certification through Beth at All Things Aquatic. She is a highly experienced, skilled, safe, and attentive instructor. She keeps her classes sizes small (usually 1 to 3 students) so you receive personal attention. Just as importantly, she is passionate about scuba, and conveys that passion to her students.

After seeing the incredible life-filled luminescent blue below the Caribbean, I reflected I never would never have seen this world without Beth and her dedication to scuba. It was well worth the effort to get certified through her.

Kathleen C.

ATA & Beth are absolutely THE WORST! I have never seen worse customer service in my life! The pool cleaning package was purchased as a gift for my parents. It was to include the pool opening, bi-weekly visits, and pool closing. Due to a hit and run that damaged the pool, we did not need the service until July 1st. Beth was very hard to get a hold of to schedule the first appointment, but eventually it was scheduled. The first time that she was scheduled to come, clean the pool, and check the chemicals she did not show up. After repeated calls and texts over multiple days she was contacted with a number she didn't know and she answered on the first ring. She said she was out of town and didn't know why her crew hadn't come. She said she would be there by noon the following day. She did not show up until 7pm and only after I called her. The day after her cleaning it was noticed she had not reconnected the filter tubes and the pool had been draining all night. She is supposed to respond to emergency calls, but again was unable to be reached until she was contacted by a number she didn't know and she answered on the first ring. She did come out and reattach the pipes, but claimed that she was not the reason it came apart. The second time that she was supposed to come she again did not show up. She was called and texted repeatedly. I called and told her I wanted a full refund. She claimed she "was on her way over now" even though it was two days after her scheduled appointment. After I requested the refund she stated that she was unable to pay me back right then because she had just paid her bills and had no money in the bank. I told her that I needed, in writing, how much my refund would be and when I would receive payment in full. I never heard back from her. I contacted her again via phone, text, and email 15 days later to state the same thing and again never heard back. I tried calling both of her numbers before filing this complaint and both have been disconnected.

Mitch D.

Beth is a below average instructor, at best, but is even worse at running a business.

We made a deposit for future courses with Beth, but after she took our money, we never heard from her. She had promised to contact us regarding instructor availability as James, who she said would normally teach the course, was recovering from injury.

Unfortunately, our need for the courses was of a time sensitive nature, and we were forced to cancel part of our vacation because we had not completed them. Beth never called to schedule a class, nor did she provide any services whatsoever related to the deposited funds. However, she refuses to refund us. She has earned absolutely none of the deposited funds. She didn't even try.

I've given Beth several opportunities to do the right thing over the past several months. I've sent messages via the contact us link on her website, and never received even one response. I've talked to her via text message, which for some reason seems to be her preferred form of communication, however unprofessional that may seem. I sent her a written request for a refund in the mail, which she ignored.

I even submitted a complaint to the Better Business Bureau. She chose not to respond to the complaint, as you can see on the company's BBB website, where it also shows their current C+ rating.

Because I have given Beth multiple chances to do the right thing, and she has chosen not to, I want to caution potential customers. A scuba instructor is someone you should have complete trust in. Beth is not a trustworthy person. She choose to keep money that she has not earned, and ruin any chance for future business from us, instead of doing the right thing.

Please carefully consider other options in Pittsburgh and the surrounding area, of which there are many.

Kurtis H.

ATA is definitely the go to shop for Scuba! I finished up my scuba cert through ATA and am working on my advanced cert. Beth and Jim are great teachers and give you the time you deserve as a customer. They will work with you till you feel comfortable and can safely do the tasks at hand during your certifications.

I would recommend ATA to anyone looking to become a diver. Thanks again for the awesome experience Beth and Jim!

Tom G.

I just had my first ever SCUBA experience with Beth and the ATA team, and it was fantastic. I learned so much more than I thought I would, and got a lot more dive time than I thought I would. They are great instructors, and they made me feel comfortable and confident.

Eddie 7.

Some of best customer service and care I have received in almost any business situation. Ever. If you have kids, and worry about safety like I do, then you will find that ATA offers UNCOMPROMISED detailed instruction. I am a stickler for the best when it comes to my children, it takes alot to impress me. I
was impressed. -Dr. K

Gordon T.

thanks to ATA I was able to go into the ocean and take this photo just a few days ago.

Greater P. C. S.

Great shop with spectacular customer service. Helped me find exactly what I needed for a wetsuit and more. Highly recommend!