American Travel Abroad Inc - Chicago, Illinois

Ursula S.

My husband and I have been booking our airline tickets with AMTA for many years. Most recently, it was Lidia who on two different occasions provided outstanding customer service finding quick connections for urgent trips to Europe. We hugely appreciate effective communication, speedy responses, and reasonable prices. Thank you, Lidia, for making our trips easy!

KLC A.

Horrible Horrible service! agent doesn't know what he talking about! was trying to contact Delta and went goggle search! due to my reservation are getting canceled with the online app! American Travel number pop out and not knowing that number is not DELTA's and dialed it, agent answered and assisted me to get the flight days I wanted and happen to be. Korean air have available flights for the same days. I ask if Korean air honors Military Privilege's because I have a third check in luggage and Military get 5 check in luggage's for free up to 80 lbs. of weight. agent guaranteed me that Korean Air honors Military privileges and also added that I will get my miles transferred to my Delta account. because its partner with Delta! plane ticket price 1700 and I paid 2200 for extra charges booking the flight with this company. but in my head its all worth it as long as my 3rd luggage will be check in for free.! even though I know extra luggage is only 250. I just went with it thinking all good save me the hustle of calling Delta and trying to rebook my canceled booking. now 1 week before my flight I called Korean air to see if they Honor Military Privileges and found out they don't! Agent from this company straight up lied to me or doesn't know how to do his job!? not only I just paid 500 extra dollars for this flight now I have to pay 250 extra Dollars for my extra luggage ! I should have just called Delta or any other American Airline company and I would have save a headache! lesson learned. why go trough a Third party and pay extra 30% of the plain ticket when you can go call the Airline company directly. pls don't be like and save your money and don't use third party company to book your flights! save your money and spend it somewhere else! will never ever ever book with a third party you guys suck!!!!!!!!!

peter S.

Very high professional agents..Very friendly..smart and intelligent people..

Kia J. G.

I have booked my vacation twice with this agency and never had a problem. They seem to be really good. I’m about to plan my third one so I hope it will be same experience. Agnieszka is the one that helps me and nothing but good experience

C R.

Interesting to see all of the similar reviews; by far the most incompetent people I have ever dealt with. Not sure what the requirements are to get this job, but the email responses are a joke, its almost as if a 9 year old was typing the messages; incompetence at its finest.

We were promised a credit for a rescheduled wedding, it took a full month for them to provide any real response and went against their own commitment which was promised and confirmed in writing.

Wish I was able to give 0 stars here; do yourself a favor and take your business elsewhere.

David N.

Be Aware !!!
American Travel Abroad, Inc Customers making travel arrangements are Not Allowed to use the facility’s bathrooms (as explained by Cristina at front desk as we were purchasing tickets); the Owners may want to rethink this disappointing policy 🤔

Paulina B.

If I could I would give them 0 stars, one of the ladies stole over 800$ cash from me charged me for 4 tickets but i only purchased 3. Called the office spoke to the manager noone can do anything, no cameras to look over the employees. This was the last time I purchased tickets from them.

Tom S.

Horrible experience here. Employees have no idea how to use their system and blame the smallest problems on it. Met most of the employees because i had to come in three days in a row to sort out a simple problem. (have done this over the phone with other companies) ALL of the employees are disorganized and think their customers are stupid, they make up very bad excuses. DO NOT BUY TICKETS OR INSURANCE HERE.
POLISH PEOPLE GO TO DOMA INSTEAD, MUCH BETTER COOPERATION