Arrow Septic & Sewer / Crystal Lake Septic - Woodstock, Illinois

Arrow Septic & Sewer / Crystal Lake Septic

Located at 1704 Lamb Rd, Woodstock, IL 60098, Arrow Septic & Sewer, also known as Crystal Lake Septic, is a reputable company that specializes in various septic and drainage services. The company is dedicated to providing top-quality services for both residential and commercial customers in the area.

Specialties:

• Septic system service
• Drainage service
• Portable toilet supplier

One of the noteworthy aspects of Arrow Septic & Sewer is their commitment to accessibility. They offer a wheelchair accessible parking lot for their customers, demonstrating their dedication to accommodating all individuals in need of their services.

The company has received positive feedback from their clients, with an impressive average rating of 4.7/5 based on 37 reviews on Google My Business. Customers appreciate the knowledgeable and helpful staff, as well as the quality work they provide.

Testimonial: "Thank you to Arrow Septic for getting our septic pumped and lift station pump replaced so quickly after it burned out Shane and Brad are the best They are willing to take the time to explain issues and the proper way systems should be. We really appreciate the great customer service from these guys and the quality work they do."

To contact Arrow Septic & Sewer, you can reach them by phone at 52063689 or visit their website at arrowseptic.com.

👍 Reviews of Arrow Septic & Sewer / Crystal Lake Septic

KATHERINE D.

5/5

Thank you to Arrow Septic for getting our septic pumped and lift station pump replaced so quickly after it burned out! Shane and Brad are the best! They are willing to take the time to explain issues and the proper way systems should be. We really appreciate the great customer service from these guys and the quality work they do.

Mario B.

5/5

We hired Arrow to assist us with an abandoned lift station, on a property that had not been pumped in multiple years, and needed the work done under time pressure with a looming closing date. Brad, and the office team was amazing. Helped us out in a timely fashion, fair pricing, set expectations, the job is done and I just could not be happier about the service that we received. Very grateful.

Meredith R. M.

5/5

Had our septic pumped, which was a fully normal experience, but ended up with some vegetation damage from the truck. Arrow was totally professional about the concern and we were able to resolve it to my complete satisfaction. Like they say, a good experience on a good thing with a company is one thing, but a good experience on a bad thing is really where customers are made. Thanks for handling things so well Arrow!

Jason S.

5/5

Arrow has been performing our standard septic pumping and inspections since we moved to town almost 4 years ago. Our tanks are located slightly further away than most, but the Arrow team always does a terrific job with our service. They are reasonably priced, always prompt, and always professional and helpful with all of my questions. Eric has handled our system the last few times, and it would hard to find a more knowledgeable and friendly guy. This company does it right, and that is getting harder and harder to find any any service businesses these days.

Matthew H.

5/5

It is not often that I can attest to a truly excellent experience when describing any facet of the service industry. We recently had multiple issues develop simultaneously with our septic. All members of the Arrow staff that we had contact with were courteous, patient, thorough, and considerate. They were all very professional and seemed genuinely concerned with getting our septic issues solved as quickly as possible. Arrow was more than fair with pricing considering the extent of the work we needed done. I would highly recommend the folks at Arrow.

Zach S.

5/5

I have been a customer for over 20 years regularly dealing with Shane and Chuck; both are very professional, knowledgeable and friendly. They are the best in the business. Very thorough when cleaning, regularly check for any issues with your tank. Yesterday my neighbor had an emergency situation and he contacted his septic removal company. They advised it would be Monday at the earliest to come out. Arrow was called and they were there within the hour on a Friday night! Unbelievable service I couldn't recommend more.

Jessie H.

5/5

My husband and I had a fantastic experience with Arrow Septic & Sewer! We thought we just needed our tank pumped, and then when our basement flooded we realized we were dealing with a much larger problem. We needed a new sump pump as well as a new distribution box. They came out right away to diagnose and fix the problem for a reasonable price. Everyone from Arrow that I spoke with on the phone and who came to do the repairs were very friendly and professional and made us feel much better about our situation. We are so grateful for their help and definitely recommend them!

akg H.

5/5

I can’t tell you how grateful I am that we found Arrow Septic. We had been having serious issues with the septic tank in the house we purchased this spring. We had several different inspectors and septic professionals come out to diagnose the issues and provide opinions on repair. We paid hundreds of dollars for the first inspector who did little more than look in the tank and confirmed that we had a problem. Another looked in the tank and poked around the leach field before quoting us upwards of $20,000 for a complete new system and field. For less than the previous “inspections,” Arrow came out and performed a very thorough inspection with a partial pumping of the tank, mirrors, and cameras to help identify the cause of the overly full tank. They brought out the backhoe to do some more exploratory work and were able to locate a section of outlet pipe that was blocked. At each point throughout their inspection, they consulted with us about their findings, the next steps, and the costs. They were able to remove the blocked portion of pipe, hydro jet the line to remove more blockage, dig up each distribution box, and confirm the rest of the system was taking water. They replaced the blocked section of pipe and put the yard back together, leaving us with a fully functional septic system in a matter of hours, and for many thousands of dollars less than we had been told we would need to spend. I was not expecting they would complete the repair that same day, all while having a good time talking with the kids about our chickens and the praying mantises they found while working. Arrow has gained a customer for life. Thanks for the fantastic service. I’m grateful for your company’s honesty and competence.