Best Western Hotels & Resorts Worldwide Headquarters - Phoenix, Arizona

Carey L.

We had used Best Western Rewards Points for a 2 night stay at the Best Western in Aldergrove, British Columbia. The morning we were to travel to Aldergrove my son woke up very ill. As a result we had to cancel out plans. We totally understood we may have to forgo one night's points as we were within 24 hours, (however I have heard in the past that some hotels will even waive the cancelation policy for circumstances like this), but this hotel refused to refund ANY of the points. I called customer service of Best Western and initally the lady was going to refund one night, but then had to call the hotel directly to confirm and she said they were unwilling to release any of the points. Any hotel I have ever dealt with has never charged the second or further nights when I have had to cancel. At most it has always been just one night. The fact that this hotel was not accomodating is extremely frustrating and disappointing. We will never book at this hotel again, and are considering whether to book at any Best Western again as our points are pretty much wiped out at this point in time. Very disappointed with the customer service of this hotel and that Best Wester headquarters doesn't have a better policy. The rewards are not worth the headache.

yvonne D.

From the time I arrived 5 day stay no air conditioning working. Three days refrigerator was not refilled I communicated with them personally and didn’t resolve till I was leaving 5 hours before check out. No snacks given in room at all which is part of their own Best Western Free services. The last day the cleaning lady gave me that one snack. So, who got the rest of my snacks? I saw chips, I saw apples and cookies etc who got that? Hot water was rare when taking a shower. Floors were dirty in room for the first two days on third day they swept. Best Western Astrid Rome. I give them personally 1 Star. Which over shadows the hotel cleanliness and the staff. All parts have to work equally in order to have a Great Hotel and justify rate charge. But parts were definitely missing from this hotel and knowing its hotel brand and standards I was truly disappointed.

Debra F.

I booked two rooms for 1/18/25 until 1/21/25. The staff was fine and rooms clean. But that was it, the beds were the worst I have ever slept on in my life. I am a retired Navy person and have been on aircraft carriers and their cots were more comfortable then those beds in both rooms 116 and 118 , two queen beds each. I had to go to local Walmart to buy mattress toppers just to get a half decent sleep. I did report this to front desk and he offered to move but as I mentioned both rooms had horrible beds. I am a dog owner and my dog's bed was more comfortable. I was there for a funeral and this made matters even worst. I also talked to other guest at breakfast and they all agreed. Horrible mattresses.

Ets A.

I am more than disappointed with how my hotel stay was handled.
I gave them several opportunities and spoke with several staff. I had to clean my room with a carpet cleaner that I bought at a box store to try to read the room of the horrible chemical disinfectants smell that was intolerable to me and my family. No one in the hotel could tell me if that was like that in every room or why I was like that in my room.

The corporate office was so disgustingly rude that I will never do business with them again, unless they make amends and correct the situation with me personally.

They rudely explained that I had waited too long. I explained to them why and they still didn’t care. There is no written time limits so they are just making this up. I was a platinum member for many years.

I have since posted my review of the hotel and experience. I will also post the pictures here. Look at how disgusting and dirty the carpet was. Thankfully, that helped to clear the room of that disgusting horrible smell. But seeing how disgustingly dirty the carpet was always something I never expected.

I want a refund to cover what happened or to be paid for cleaning the carpet.

Nick H.

Incompetent staff at corporate and at location in hendersen Nevada charged my card for deposit vs reimbursement. I provided screenshots and billing. No point in having gold or platinum status when they treat you like a moron.

Tia H.

Worst experience ever!!! Do not stay at this location!!!! I visited here from NC for a family reunion & my car & 3 others here were broken into!!! I filled out a form with my license plate # when I checked in & was told by lobby reception staff that they & the responding police officers were wondering whose car it was that was vandalized outside, but never thought to look at their guest checkin logs to make me aware that my car was broken into while I slept?! What the hell?! No call or knock on my room door, nothing. Woke up to a nightmare & the way everything was mishandled a total circus! The lady at the front desk says couldn't see anything on the camera, but crazy my car was parked right where cameras are!!! They also stated 3 other cars were broken into as well & they have a reputation for vehicle break ins but haven't invested into security or better cameras!!! Never again!!!

Cory O.

If I could give zero stars I would. I reserved a room at the Best Western Dayton resort in Myrtle Beach. My room was not ready at 4 pm. The lady behind the desk was extremely rude and unprofessional. She told me to “try again later”. I asked if I was early and she said no. She stated check in time is 4 pm and can be later however that’s not what their policy is as shown in the picture from their site. We drove 12 hrs to be told try again later. Parking is extremely limited down there and very expensive. Also you need a parking pass to park in their parking lot, so it’s frustrating when you have small kids and are forced to “try again later”. I called and complained and was told either Best western or the hotel will reach out to me within a few days. A month later I call back due to me not receiving a phone call nor an email. When I called they said the hotel closed my ticket because it didn’t take long for me to check in when in fact I went back in afterwards and talked to the other lady who also said my room wasn’t ready but she will switch rooms. Best western said they “had to back the hotel”. Apparently customer service nor hospitality is not a priority to Best Western. The room was completely outdated. The A/C was falling apart literally, the sink was rusty, the carpet was tearing apart, etc. I had no expectations when making my complaint but to hear they will back the hotel and give me $10 towards my next stay is a spit in the face I feel. My ticket number is/ was CR887192 if any upper management wants to look into it but I will take my business elsewhere.

Christopher O.

Scams there customers out of reward levels they earn. Will never stay at another Best Western hotel again and have already deleted my account.