Coach USA/Van Galder - Janesville, Wisconsin

phoenix K.

I was not even on a coach bus, but was crossing a crosswalk as a pedestrian when one of these busses illegally failed to yield to me despite me being halfway across the crosswalk and having entered the crosswalk when the bus was still very far away. Not only did I have to stop in the middle of the street to avoid getting hit head-on by the bus, but the bus honked at me after going past me! I called the number on the back of the bus, but did not get an option in the robot menu to state my concern about this, forcing me to leave this review instead. This happened on N Frances and W Dayton in Madison on Apr/4 at 2:30 PM.

Lennart J.

I’ve been trying to buy a ticket for two days, using both the website and App, and keep getting an “Oops, unexpected error…” and unable to buy a ticked.

Using different browsers, devices, and credit cards. Same error. Even asked friends to see if they can buy a ticket online. No one has been successful!

Called the customer service line and the woman reading the script insists everything is working perfectly.

The Van Gelder experience is extremely poor. Apparently one can buy adult tickets (only) from the driver for $6 extra. So, if you’re also having this problem, that’s an option.

CarMarEli

Great way to get to O’Hare and back without any hassle whatsoever. Excellent driver, very clean bus. Have used this service many times before and will continue to do so.

Sri J.

We are four travelers from O’Hare to Madison. The bus driver informed us that the bus was full and that we couldn’t bring our carry-on luggage on board. He asked us to check in and that we would have to pay extra for the four carry-on suitcases. I don’t understand why we should have to pay for the four carry-ons. When I boarded the bus, I noticed that there was enough space for my four carry-on bags to fit in. If you consider the way flights operate, one carry-on bag and two checked bags are usually allowed. The flight does charge extra for carry-on luggage if there is no space in the cabin.

Norah W.

This location on Pearl Street is NOT the bus station. The station is on Pontiac Dr. company should update this listing to reflect this.

Ed C.

I used to ride Van Galder to O’Hare frequently and the service was reliable, WiFi worked and experience very good

Under Coach ownership experience has changed for worse…. Cramped seats, electric plugs don’t work and WiFi out. Left stranded due to bus being way oversold…,

I’m done with Coach USA …. Not worth the hassle or headache

P.S. The only positive thing that I have to say is the drivers of the bus are very friendly and they try their best. Returning from O’Hare last night, I was really impressed with the driver who is willing to stick around and make sure we had a connection. I think the problem with this company is not the employees but its management. It is a very noticeable difference under the new management versus historical van galder, And it is absolutely for the worst

DR

Fabulous experience. They were utilized to bring us back from a wedding venue to the hotels. Everything was easy and smooth until I left my purse on the bus! David Schemling was so great and responsive and helped me get my purse back. Everyone I engaged with through the company was so nice and helpful.

Bill W.

As other reviewers have indicated, the change at Ohare from the now former bus shuttle location to the new MMF (Multi Modal Facilty) is not indicated anywhere in the main terminal signage. We missed our bus because of this. The directions to the MMF was not at all clear. While all of the above is likely no fault of Coach USA, the additional issue of inadequate seat-row spacing must be addressed. Unless you are under four feet tall, you can forget about a comfortable ride. We have been Van Galder customers for nearly two decades. Recent experiences have forced us to consider alternate plans in the future.