Columbia Bank - Junction City, Oregon

Columbia Bank: A Comprehensive Overview

Columbia Bank is a regional bank located in Junction City, Oregon, serving the financial needs of businesses and individuals within the Pacific Northwest. Situated at 285 W 6th Ave, Junction City, OR 97448, the bank offers a range of business banking services and traditional banking options. Contacting Columbia Bank is straightforward through their phone number: 5419842330, or by visiting their website at locations.umpquabank.com. The bank’s website provides detailed information about services, locations, and contact details.

Key Services and Specializations

Columbia Bank specializes in providing tailored financial solutions for businesses of all sizes. Their loan agency capabilities are a central component of their offerings, assisting companies with securing financing for various needs, including expansion, equipment purchases, and operational requirements. Beyond lending, they provide a suite of commercial services designed to support business growth and stability. These services often include:

• Business Checking and Savings Accounts: Customized accounts to manage business finances effectively.
• Merchant Services: Processing credit and debit card transactions.
• Cash Management Solutions: Tools to streamline cash flow and improve financial visibility.
• Payroll Services: Simplifying payroll processing for businesses.
• Online and Mobile Banking: Convenient access to accounts and banking services from anywhere.

Location and Accessibility

The Junction City branch is strategically located to serve the local community. It’s easily accessible with features like a drive-through for customer convenience and a wheelchair-accessible car park and wheelchair-accessible entrance, demonstrating a commitment to inclusivity. This location ensures that customers can easily conduct their banking needs without any barriers. The address is 285 W 6th Ave, Junction City, OR 97448. The bank's website also provides a map for easy navigation.

Customer Feedback and Reputation

Columbia Bank has 14 reviews on Google My Business, offering a snapshot of customer experiences. While the average opinion stands at 2.6/5, a significant portion of the feedback highlights positive interactions with specific staff members. For instance, one review details a positive experience with Joseph E, who demonstrated expertise, kindness, and efficiency in resolving a complex account issue. This feedback suggests a core group of employees dedicated to providing personalized and professional service. The reviews indicate a desire for improvement in overall responsiveness and perhaps a more streamlined operational process. It’s clear that while there’s room for growth in overall customer satisfaction, there are dedicated individuals within the bank who consistently deliver exceptional service.

Additional Points of Interest

The bank’s commitment to accessibility extends beyond the physical space. They strive to provide a welcoming and supportive environment for all customers. Further details regarding their services and policies can be found on their website. Columbia Bank operates as part of Umpqua Bank, leveraging the resources and stability of a larger financial institution while maintaining a strong local presence. Their dedication to business banking service and loan agency positions them as a valuable partner for businesses in the region. The bank’s focus on customer service, as exemplified by the positive feedback regarding Joseph E, underscores their commitment to building lasting relationships with clients. The combination of local knowledge and access to a wider network creates a unique advantage for Columbia Bank. They appear to prioritize responsive and knowledgeable staff, which is a key differentiator.

Contact Information Summary

Columbia Bank aims to be more than just a financial institution; they strive to be a trusted partner for their clients, offering dependable services and a commitment to local community support.

👍 Reviews of Columbia Bank

Joseph G.

1/5

I do not like this bank now that it is Columbia bank it was a much better bank before. They like to mess with your account A LOT. Moving banks asap. Ok call for what to let upper management know about what they are doing lol they already know hens me moving banks ASAP lollollol...

Michaella B.

5/5

Went in to take care of accounts that another branch didn't know how to do. Joseph E was knowledgeable and kind. He quickly took care of what I needed efficiently and professionally while being personable.

XOXO

1/5

I honestly and sincerely think that this bank deserves less than one star because they do not have the category and type of people they need to work based on their role, as people they are a disgusting person for treating clients very badly, especially a woman who has her She has black hair and is brunette, she looks a little Latin, but I honestly don't think she is. She behaved in a horrendous and very racist way. The truth is, I wouldn't recommend this bank. It's better to go to the US Bank, which is almost next to them. They don't even treat you well. They don't. comparison here!! Better not waste your time here on Umpqua Bank.

Christie G.

1/5

These people are horrible and they lie BIG TIME. I received an inheritance check from my grandparents and they rejected it because my last name was different on the check. Okay my bad, they told me how to fix it which I DID but they froze my account and I’m under investigation for fraud even though there was absolutely 100% ZERO FRAUD. I got another check in the correct name and they refused it even AFTER I did what I was told. They were rude, treated me like a fool and wasted a ton of my time. My rent check was returned and I’m in trouble now because of THEM. Don’t go here EVER! They will screw you over without thinking twice about it

Shannon H.

5/5

I recently visited this branch on two occasions and was assisted by Cory. He was very friendly and helped with a couple of changes to me and my husband's accounts. We greatly appreciated his knowledge and helpful attitude.
Thanks Cory!

Hans S. D.

1/5

Went in with an elderly friend to assist her with her banking. We are under quarantine and although not one other person in bank, we were left standing and exposed to virus while a twenty something girl sat at her desk, yapping on the phone and ignoring us. My friend had made an appt with her earlier to meet, despite this girls comprehensive lunch schedule, so was surprised to be left standing for so long and exposed for unnecessary amount of time. When the bank worker finally got off phone, she proceeded to shuffle papers for another full 5 minutes while we stood about 8 feet from her desk. I have to assume this was some minimum wage worker power play? When she FINALLY gave us her attention, she was rude, very condescending and scolded my elderly friend from giving her debit card to dish satellite! What is your debit card for if not to use? She actually threatened her, told her she would help her today but if she continued to use her card, there would be charges. Transaction was so rude, condescending and out of line I will recommend my small town neighbors to take their money elsewhere.

Betty M.

1/5

Just had another bad experience with Umpqua Bank, for me, they are hitting about 100% in their efforts to make no effort in helping you, Or even being friendly and bordering on surly.

Rajan S.

5/5

Umpqua bank in all is great. This branch is one of the best in the company.