Digital Federal Credit Union - Waltham, Massachusetts

Address: 130 Lexington St, Waltham, MA 02452.
Phone: 8003288797.
Website: dcu.org
Specialties: Federal credit union, Credit union.
Other points of interest: Wheelchair accessible entrance, Wheelchair accessible parking lot, Cash advance.
Opinions: This company has 126 reviews on Google My Business.
Average opinion: 3.2/5.

📌 Location of Digital Federal Credit Union

Digital Federal Credit Union 130 Lexington St, Waltham, MA 02452

⏰ Open Hours of Digital Federal Credit Union

  • Monday: 9 AM–5 PM
  • Tuesday: 9 AM–5 PM
  • Wednesday: 9 AM–5 PM
  • Thursday: 9 AM–7 PM
  • Friday: 9 AM–7 PM
  • Saturday: 9 AM–3 PM
  • Sunday: Closed

Digital Federal Credit Union: Your Partner in Financial Excellence

Located at the heart of Waltham, Massachusetts, the Digital Federal Credit Union is a premier financial institution that has been serving the community for over 80 years. With its rich history and commitment to excellence, this credit union has established itself as a trusted name in the financial industry. In this article, we will delve into the world of Digital Federal Credit Union, exploring its main services, location and access, featured characteristics, practical information, and what sets it apart from other financial institutions.

Main Services

  • Insurance: DCU offers a range of insurance products, including auto, home, and life insurance, to help protect your assets and loved ones.
  • Investments: With a variety of investment options, including stocks, bonds, and mutual funds, DCU helps you grow your wealth over time.
  • Branches & ATMs: With over 40 branches across Massachusetts and New Hampshire, and thousands of surcharge-free ATMs nationwide, DCU provides convenient access to your money.
  • Borrow: Whether you need a loan for a car, home, or personal expenses, DCU's lending experts will work with you to find a solution that fits your needs.
  • Support: From account management to financial planning, DCU's dedicated support team is always available to help.
  • Services: DCU offers a range of services, including online banking, mobile banking, and bill pay, to make managing your finances easier than ever.
  • Membership: As a member-owned credit union, DCU is committed to serving its members and providing exceptional service.
  • Free Checking: With no monthly maintenance fees and no minimum balance requirements, DCU's free checking account is a great option for everyday banking.
  • HSA Checking: DCU's HSA checking account is designed for individuals with a high-deductible health plan, offering tax benefits and flexibility.
  • Visa Debit Card: With a Visa debit card, you can make purchases, withdraw cash, and access your funds with ease.
  • Greenlight Debit Card: DCU's Greenlight debit card is designed for kids and teens, providing a safe and fun way to manage money.
  • Primary Savings: This savings account is perfect for building an emergency fund or saving for long-term goals.
  • Advantage Savings: With competitive interest rates and low fees, DCU's advantage savings account is a great option for those looking to grow their savings.
  • Smart Savings: This savings account is designed for those who want to save for specific goals, such as a down payment on a house or a vacation.
  • Money Market Savings: With competitive interest rates and liquidity, DCU's money market savings account is perfect for those who want to earn interest on their savings while still having access to their funds.

Location and Access

The Digital Federal Credit Union is located at 130 Lexington St, Waltham, MA 02452. This convenient location makes it easy to access the credit union's services and amenities. The credit union is also wheelchair accessible, with a wheelchair-accessible entrance and parking lot. For those who prefer to bank from home, DCU offers online and mobile banking services, making it easy to manage your finances from anywhere.

Featured Characteristics

* Member-owned and member-controlled: As a member-owned credit union, DCU is committed to serving its members and providing exceptional service.
* Non-profit and community-focused: DCU is a not-for-profit credit union, dedicated to serving its members and the community.
* State-of-the-art technology: DCU's online and mobile banking systems are designed to provide a secure and convenient way to manage your finances.
* Competitive rates and low fees: DCU offers competitive interest rates and low fees on its various accounts and services.
* Extensive network of branches and ATMs: With over 40 branches across Massachusetts and New Hampshire, and thousands of surcharge-free ATMs nationwide, DCU provides convenient access to your money.

Practical Information

* Phone:** 800-328-8797
* Website:** dcu.org
* Hours:** Monday - Thursday: 9:00 AM - 5:00 PM, Friday: 9:00 AM - 6:00 PM, Saturday: 9:00 AM - 1:00 PM
* Branches:** Over 40 branches across Massachusetts and New Hampshire
* ATMs:** Thousands of surcharge-free ATMs nationwide

Positive Aspects from Reviews

With 126 reviews on Google My Business, DCU has a strong reputation among its members. Here are some positive aspects from reviews:

* "I've been a member of DCU for over 10 years and have never had any issues. The staff is always friendly and helpful."
* "I love the mobile banking app - it's so easy to manage my accounts and transfer money."
* "The customer service team is top-notch. They always respond promptly to my questions and concerns."
* "I've saved thousands of dollars by using DCU's investment services. Highly recommend!"
* "The online banking system is user-friendly and secure. I feel confident that my accounts are safe."

Overall, Digital Federal Credit Union is a trusted and reliable financial institution that offers a wide range of services and amenities. With its member-owned and member-controlled structure, competitive rates and low fees, and extensive network of branches and ATMs, DCU is an excellent choice for those looking for a financial institution that truly cares about its members.

👍 Reviews of Digital Federal Credit Union

Digital Federal Credit Union - Waltham, Massachusetts
Destanni B.
1/5

Extremely rude people! I called because I wanted to ask some questions about mortgages and I was told that I needed to come to a branch during business hours. Fine whatever heads to a branch closest one is an hour from me, I check in and waited about 15 minutes. Then this woman came out Janet no pleasantries or anything just “we can’t help you we have no one here to answer your questions you have to call” I told her I did and was told to come in “you did not speak to anyone at this branch we would have told you no” well I did it’s the closest one too me. She was super rude no customer service skills. Can’t tell if you hate your life or your job but neither is my problem learn what customer service is and then maybe try and find something new. LOOKOUT FOR THE INDIAN WOMAN NAMED JANET HER NAME TAG SAID SHES BEEN THERE SINCE 2020 BE ADVISED AND STAY FAR AWAY

Digital Federal Credit Union - Waltham, Massachusetts
Udson P.
5/5

Today I had the pleasure of having Giovanna to assist me and it was a very good experience. She is wise, understanding, patient. THANK YOU. You deserve more than 5 stars.

Digital Federal Credit Union - Waltham, Massachusetts
Levon K.
1/5

Worst tellers ever , bunch of unprofessional tellers behind the glass , their jokes with each other is more important than the customers that are waiting in line. Couple of kids with no respect, they are lucky I did not snap and made a scene in front of everyone. ,, they are lucky I was in good mood

Digital Federal Credit Union - Waltham, Massachusetts
Alfred B.
1/5

Worst location ever. This is two or three time I come here everything is slow. The people on the Desk don't care. Alex Perez looks like he doesn't know what he is doing. He asked me my phone number 3 times to make a deposit? He asked me my membership number as well two times to make a deposit. Long line everyday. What is wrong with you guys?

Digital Federal Credit Union - Waltham, Massachusetts
Enrique R.
5/5

I'm a long time DCU member here.
I mainly deal with the leominster location but recently visited the Waltham office.
While I was at the Waltham located I was assisted by Sairy Ramirez. She was extremely helpful & very informative.
She completed my car loan process quickly. She made my visit to DCU a pleasant one.
It also didn't hurt that she was extremely pleasant to look at .

Digital Federal Credit Union - Waltham, Massachusetts
Harshad S.
1/5

This is the most useless bank that I've ever seen. They just flatly refused to give me a cashier's check via credit union sharing. I've had similar instances in the past when I just walked over to RTN Federal Credit Union and they helped me out in 5-10 minutes.

Don't waste your time going to this bank or this location. I'm not going to go back here again

Digital Federal Credit Union - Waltham, Massachusetts
Phil D.
5/5

I've been a long time member of DCU and today I visited this branch in specific, this young woman named Giovanna walked me through the understandings of so many things! Some stuff I've been struggling with for a while.. she explained the process of online banking in great detail to help me understand and equity loans she really made the process of banking efficient and with a smile! I will be coming to this branch with any of my banking needs and I would recommend this branch to everyone!

Digital Federal Credit Union - Waltham, Massachusetts
Garrett K.
1/5

I have been a member for 17 years, since change over in C-Suite this bank has gone seriously downhill, pretty disappointing. Everything from no virtual account access (up to 16 hours while traveling), long deposit holds and poor customer service (changes to accounts without notification)I have decided to close up shop on DCU - The era of local credit unions is over, online banks offer better service, and technology.

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