Embassy Suites by Hilton Arcadia Pasadena Area - Arcadia, California

Norri A. (. S.

I had one of the worst hotel stays at Hilton, and I won’t be returning. I called twice early that morning to confirm if I could check in early and to ensure I had a king suite. No one bothered to tell me that they didn’t actually have a king suite available until I arrived, at which point they gave me a room with two queens instead—without any prior notice or apology.

After checking in, I noticed the room was warm, so I turned the air conditioning down, expecting it to cool off. Five hours later, after returning from an outing, the room was still hot. When I called the front desk, I was shocked to hear that the building is “very old” and they only run heat at night and AC in the morning—meaning guests have no control over their room temperature. This is completely unacceptable, especially since there are no signs or website disclosures warning guests about this ridiculous policy.

I’m a hot sleeper, so being forced to endure blazing heat all night with no option for AC was miserable. They gave me a fan, but since the heat was actively running, it just blew more hot air around the room. The room was stuffy, uncomfortable, and unbearable to sleep in.

To make matters worse, the bathroom was not clean—the bathtub was dingy and looked disgusting, making me question the hotel’s overall cleanliness. What’s baffling is that they spent money on renovating the dining area and outdoor space, yet they can’t be bothered to update the HVAC system or give guests control over their own room temperature.

This was a horrible stay, and I wouldn’t recommend this Hilton location (or the chain in general) to anyone who values comfort, cleanliness, or basic transparency. If you’re thinking about booking here, don’t waste your money!

S H.

The only downside was that the hotel furniture could use some updating, and the ventilation in the "living room" area felt stuffy and hot, especially with multiple people present. Other than that, our 4-night stay was fantastic! The staff was friendly, and if we didn’t put the "do not disturb" sign on the door, the hotel staff would change the sheets, pillows, and towels, vacuum, and take out the trash daily, which was a nice touch. Breakfast was excellent, and we especially enjoyed the made-to-order omelets. Despite the busyness of the Christmas weekend, the food was consistently restocked, and the staff kept the tables clean.

We also appreciated the complimentary bar and non-alcoholic drinks provided for each adult daily during their happy hour time. The hotel felt safe, thanks to its open indoor design. The location was convenient, with easy access to Walmart for essentials and plenty of nearby restaurants. Our family loved the pool and hot tub! The price was reasonable, making the overall experience great. Recommended!

Dan K.

Hotel was clean and comfortable overall. Location is excellent, with numerous restaurant options just steps away from the hotel. Front desk staff were exceptionally friendly. Due to some work being done on the parking lot, space was very limited, forcing many to park at the restaurant next door. Breakfast was traditional Embassy Suites fare- except the omelette station was quite slow and my omelette was so overcooked that I couldn’t eat it. Plenty of options to overcome that issue. Would stay here again for sure.

Payton R.

The pillow was dirty. The pullout couch was dirty. I arrived back to my home with terrible acne, and im not acne prone. The employees were loud all night and I couldn't sleep. A regular guest should be treated well. Im an embassy honors member. This experience was so awful, I will never stay in another hotel again.

Rob B.

We've stayed at this property many times over the years since we saw it being built. It's been about 2 years since our last visit. The staff are always very friendly and helpful, and the breakfast is excellent. The cleanliness was terrible in all the public areas, elavators, and the rooms weren't much better. Furniture is past its useful life, queen top sheets must have been for a double bed and the bathtub looks to have been painted in the two rooms we were in. Until they do a major refurbishment, this will be our last time. It was nowhere near the expectation level of an Embassy Suites or any other Hilton brand.

ARYOOB S.

AVOID THIS HOTEL AT ANY COST

I had an absolutely horrible experience at this hotel. The staff’s behavior was beyond unacceptable, especially the older man at the bar. He tried to charge us $56 for a bottle of water that should have been free or, at most, $2 in any store. When we questioned it, he started arguing and was extremely rude and disrespectful. This kind of behavior is completely unprofessional and unacceptable in any hospitality setting. It felt like he was trying to scam the guests and showed no regard for basic customer service. I sincerely hope this individual is fired for his disgraceful actions. Avoid this place at all costs unless you want to be mistreated and overcharged!

home G.

I had the pleasure to meet Hector Robles, the pool engineer who keeps the pool clean and at just the perfect temperature. He also keeps the spa very sparkling clean. Hector and Anastasia are very professional and friendly. I would definitely recommend this place to all my friends and relatives. Thank you. Steve

Anup

Positive: Super breakfast with lot many choices. Yummy customizable omelet. Good place, close to many important places one likes to visit in LA. Reasonable price Negative: Basin sink was clogged, informed but still not fixed. Carpet was dirty, not noticeable as it was dark in color. Poor ventilation, AC never worked but only heater worked.