Figone Travel Group Inc. - The Cruise Marketplace - San Carlos, California

Jennifer G.

Janice Ceccotti is phenomenal!She worked with me on preparing the vacation of my dreams.I wanted nothing but the best, as I was surprising my Husband with a trip to Hawaii to celebrate his Birthday. She was a joy to work with.Honestly she is the best travel agent I have ever met,I will be utilizing her services again.She is patient and honest,and if given the information as to what you want from a vacation,she will make it happen

Ulises S. C.

The service of the travel agent Janice Ceccotti was horrible. She never called back and didn't answer questions.

Most importantly she was rude and talked over me not letting me explain the situation, presumably thinking what she had to say was more important.

"When are you going to stop talking over me..." she demanded, to which I replied "... is exactly the same thing you are doing to me, so how does it feel?"

Finally she kept her self quiet, and I was able to explain that i was already on St. Maarten (information she already had) where i was going to board the cruise, and i needed a straight answer.

My husband had been in contact with her before, trying to hash out the details of my taking a Partial Cruise along with my husband's family's full and Closed-Loop cruise for his Parents' 50th wedding anniversary. A potentially complicated thing to accomplish, and why we chose to entrust the logistics to a professional travel agent.

It didn't become clear until after his entire extended family was already entrenched in their travel arrangements that there may be a problem.

Hoping that I would still be able to go, we made travel arrangements to get me to St. Maarten, so that she could work out a deal at her request.

Now I am here, thousands of dollars in, and unable to to celebrate my in law's 50 wedding anniversary. An event that will never come again.

Now when I called and ask for a refund on my ticket, she says that she will not give me a dime because I do not have a US passport. She knew that at the time of booking.

Linda K.

The worst customer service and attitude I've encountered in the industry. Since my first cruise in 1988, I've never had any problems with cruise travel agents until now. Snippy, refusal to return phone calls, game playing. Really outrageous, for an agency in the customer service industry. I was forced to cancel and re-book at another agency. Buyer beware.

Mark C.

Gin was an absolute gem. He was very knowledgeable and gave us great advice and options. We would use him again in a heartbeat

Rinaldo T.

Capita di rado avere un agenzia così ...Figone!