Hampton Inn Anderson - Anderson, Indiana

Dan S.

Stayed for a couple nights while visiting the area. Hotel is very nice, lobby looks brand new. Check in staff were beautiful, friendly and helpful with the local area. Room comfort was above average, included microwave and fridge. Bed was very comfortable, comfort level 8 out of 10. Nice bathroom area, plenty of space around sink and good lighting. Breakfast was good with all the standards. Only negative house keeping is not offered every day of your stay. We were informed of this ahead of time but it would be nice if at bare minimum the trash cans in your room be emptied and receive new towels (this would take maybe 5 minutes to do). Other than that it was a great stay!

Nancy C.

Many complaints, including double-charging for 2 of the 3 rooms booked. As a diamond member I have rented rooms all over the country and this was by far the worst! Poor cleaning, poor maintenance of the rooms and exterior, including the pavement and entryway. Booked 3 rooms about 10 days in advance for a family reunion. Booked online on Hilton app and one of the rooms, claimed to be a handicapped room was definitely not handicapped and when confronted with the issue, staff then said that none was available and then changed their story by confirming it was handicapped. Not true! This hotel needs major updates as one of the bathroom showers had nothing but scalding hot water, at least one bathroom floor was filthy dirty and the shower/tub wasn’t much cleaner. One lamp was broken and none of the lamps had recharging devices built in or lacked a small charging area. Furniture was commonly knicked or had holes and major repair needed. The breakfast was gross and the dining area very small. Staff seemed confused and unwilling to help in any way. All the rooms were paid for by my sister in law at the time of checkout, yet still waiting for the charges on my CC to be removed 5 days later, and they never answer the phone!

Holly G.

ASTHMA warning! If you have Asthma, other respiratory issues, or are really sensitive to scent plug-ins/scent beads/perfumes, look for a room somewhere else. When I first walked in, I noticed it smelled like a fall type plug-in. It wasn't initially overpowering/ bothersome but now that I've been here for 3 hours, I can taste the scent (if you know, you know) and I'm starting to have breathing trouble. Needless to say, I'll be sleeping with my inhaler in hand.

Other issues I've noticed 3 hours in:
* My toilet isn't secured to the floor. It rocks whenever I sit down.
* Ice machines are out of service or partially broken/missing pieces/ leaking all over the floor.
* Pool is closed for "maintenance". I don't really care about it but someone with kids might.

So far this week, I've stayed at Hilton/Hampton locations in Kentucky, Tennessee, and now here. This is my least favorite building. The staff here is super friendly but the hotel itself could use some upgrades.

Chelle

I worked for the Hampton By Hilton In Philly and this place is not up to the standards of the brand. It wasn't terrible, but wasn't good either. Missing items in room upon check in, couldn't find my reservation even with me showing it to them on my phone, and an overworked desk employee with a cranky disposition. I've seen better.

Pam G.

We were greeted cheerfully when we entered the hotel. Given free bottles of water and our room key. The room was very warm but the temperature was easy to adjust with the thermostat on the wall. The room was clean and very comfortable. Breakfast had a good variety,was delicious and served until 10 am. The hotel was gracious and accommodating when I had a question about the bill.

Aaron L.

Hotel is due for a renovation so there is plenty that is old or doesn't work well. But even then we still enjoyed our short stay, the staff were kind and helpful. The bed was surprising comfortable. I just hope for their sake corporate will look into updating.

Dennis S.

After informing Hilton Corp. last Saturday; no response 3 days later.||||Interesting to note: after the Murfreesboro visit we spent 3 nights in Anderson, Indiana. We found it worse than the Murfreesboro property. Me and another guest were discussing this late one evening at the reception desk. He was complaining how bad the property was. I was telling him about our experience. No one was at the desk. I knocked on the counter and she immediately appeared. I knew she heard our conversation. Subsequently I never received an evaluation e/mail from this hotel. This was so bad I even took pictures.||||No recognition of Diamond status or offer of water or snack. I had to ask. When we received the snacks, the best buy date was several months past.||Weeds growing up high around the perimeter of the property. The grass was cut.||Orange danger cones on top of every drain in the parking lot. Makes you feel like your car will drop in if driven over.||Shower curtain rod coming out of the wall on the front end (Room 322). Could not keep the curtain closed; allowing water to splash on floor.||Pink bacteria growing around top of hand rail. Scum built up on top of hand rail brace.||Tub floor stained.||Shower head so high on wall short folks cannot even adjust.||No ice on 2nd, 3rd or 4th floors. No vending anywhere. Drink machine on 1st floor unlocked with the lever screwed out. Ice machine on 1st floor had drain floor removed and placed on the floor.||The fire alarm sounded at 1 a.m. one night. Was told in lobby that it was a false alarm. When we returned earlier that night we noticed an alarm company truck (parked by the way in a Diamond reserved spot) in the parking lot.||I think you should either eliminate the spots or develop a plan to control access to these spots. They are always full. Maybe attach a placard stating this spot already reserved for a registered guest. When making a reservation you could state to Diamond members that one is available or unavailable.||I have pictures of some this if you need them. We will be looking at other Hilton properties during our travel home. We are seeing far too many problems with Hampton.

Paul N. F. &. K.

This place was amazing! I never stayed in Hampton Inn before, and was treated like family. The room was perfect, the breakfast was hot and fresh, and the staff were SUPERSTARS! I highly recommend the Hampton Inn to anyone looking for a wonderful nights stay. Thank you so much for all your kindness, cleanliness, and hospitality. I will stay at no other hotel when I'm back in your area! Peace and many blessings.. Paul Neal