Hampton Inn New Albany Louisville West - New Albany, Indiana

Address: 411 W Spring St, New Albany, IN 47150.
Phone: 29452771.
Website: hilton.com
Specialties: Hotel.

Opinions: This company has 1171 reviews on Google My Business.
Average opinion: 3.9/5.

📌 Location of Hampton Inn New Albany Louisville West

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Hampton Inn New Albany Louisville West

The Hampton Inn New Albany Louisville West is a highly rated hotel located at 411 W Spring St, New Albany, IN 47150. It can be reached by phone at 29452771 or through their website hilton.com. This hotel specializes in providing comfortable accommodations for travelers.

Located in New Albany, Indiana, the Hampton Inn is conveniently situated near many popular attractions and businesses. Guests can easily access the hotel via major highways and public transportation.

The hotel features a range of amenities to ensure a pleasant stay for all guests. These include:

  • Spacious and well-appointed rooms
  • Free hot breakfast daily
  • Indoor pool and hot tub
  • Fitness center
  • Business center
  • Free high-speed internet access
  • On-site laundry facilities

In addition to these amenities, the hotel is known for its friendly and attentive staff, who are always ready to assist guests with any needs or requests.

The Hampton Inn New Albany Louisville West has received positive reviews from guests. On Google My Business, the hotel has 1171 reviews with an average rating of 3.9/5. Many guests praise the hotel's clean and comfortable rooms, excellent breakfast, and convenient location.

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👍 Reviews of Hampton Inn New Albany Louisville West

Hampton Inn New Albany Louisville West - New Albany, Indiana
J W.
2/5

I have been staying at this hotel since it was turned Hampton and renewed about 6? years ago. It's always been a good room and good staff until this time. The room show pretty bad deterioration, and it took three days (and three requests) to get a partial clean with towels.

This time the night manager (older man, short, glasses, gray hair and pretty snotty) questioned my wife and I as to where the bottled water we had in hand came from i.e. had we stolen it from the desk? I really don't steal much.....

Anyway, this was a decent place, but somebody needs to spend money and get it back to stayable.

Hampton Inn New Albany Louisville West - New Albany, Indiana
Shawna H.

Alex at the desk was rude at checkout and dismissive to a housekeeping issue. Every other day trash and bath linen service are advertised but were not provided. We had to request a trash bag and towels from the desk. We were told it was our responsibility to ask for what was needed because they were having staffing issues. The breakfast was subpar with greasy meats, refrigerator cold muffins, and other limited options that were not refilled regularly. Guests were allowed to congregate and smoke in front of the main doorways. We’ve stayed at other Hampton Inn hotels that offered much better service. Next time we are in the New Albany, Indiana area to visit family we will stay at the Holiday Inn Express across the street.

Hampton Inn New Albany Louisville West - New Albany, Indiana
Lucy M.
2/5

I missed my first night because of strep throat,
I had attempted to reach out, to inform them I wouldn’t be there on night one. I was unable to reach anyone by phone, and the Hilton app wasn’t working properly.

I showed up on night two and was charged $350 for the original three night reservation because I “no called, no showed”, and it’s their policy…however if the policy is that strict and expensive it should be advertised with transparency
I then had to pay an additional $250 for the remaining two nights, as they refused to reinstate my reservation; despite being told earlier in the day they had 19 king rooms available.
When I got to the room, I couldn’t control the heat, or cooling, and the bathroom appeared to have water damage, overall just appeared dirty.

I messaged Hilton’s cooperate, with no response.
However, I KNOW the messages get forwarded to the hotel manager; partially because the next day I came back from work to find my door had been left unlatched by maintenance after fixing the heat, so basically anyone walking by could have went into my room. I guess there isn’t a policy for that right?

Overall, I spent $600+ on two nights here, and cannot get a response regarding this ridiculous policy which basically states they can steal my money. I’ll never stay again, and that’s a shame because had this not have happened, they would have a loyal customer for the 13 week duration of my work contract.

Hampton Inn New Albany Louisville West - New Albany, Indiana
Traviera H.
5/5

We enjoyed our stay at this hotel! It was conveniently located near stores, restaurants, and gas stations! The beds were very comfortable, breakfast was served every morning, and there was not much noise!

Hampton Inn New Albany Louisville West - New Albany, Indiana
Todd A.
2/5

What should be a fantastic location near a beautiful downtown is a mediocre operation that's aged and in dire need of refreshment. Pillows are uncomfortable, beds lumpy decor is dated. Not bad, not great.

Hampton Inn New Albany Louisville West - New Albany, Indiana
oil S. R.
5/5

When seeing this was a building which had changed hands a few times under a few different hotel banners, I was a bit skeptical going in. However, I must say, this place is Hampton through and through. It was clean, quiet, and the remodel was done very well. It has no remnants of old brands, or areas which feel half-baked. I would totally stay here again!

Hampton Inn New Albany Louisville West - New Albany, Indiana
Dan B.
5/5

Super-powered staff here. I interacted with several folks who were more helpful than many of my higher end Hilton brand hotel stays. Above and beyond. Hotel is clean, quiet (despite being full). Would stay here again.

Hampton Inn New Albany Louisville West - New Albany, Indiana
John T.
3/5

Rather disappointed TBH. Got a suite on the 3rd floor and it's roomy but far from perfect. There's a day shade but no way to block out the sun. Just got done working 20 hrs and I have checked in at 3pm. Thought it would be nice to have something that even cheap motels usually have....CURTAINS? Not here.

Walked into the bathroom and the light switch is full of grime, blood, food, or whatever else was left on there.

At most hotels the TV is in front of the bed so you can see it. Not in this room. There are pictures at the foot of the bed to stare at. The TV is off center....really off center which I find rather strange.

It's not all bad though...the hotel has easy access to the highway, there's a gas station next door, Subway, and other places. The hotel clerk (Chris) was amazing and went above & beyond to help me. It's a great hotel for the area. There are just some things that need addressed, that's all.

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