Holiday Inn Chicago NW Crystal Lake Conv Ctr by IHG - Crystal Lake, Illinois

Kirstin W.

Not thrilled with my stay in October 2024. I went for a wedding and this was the host hotel for guests and shuttle service.
First, the shuttle driver who was a young kid drove 20 minutes in the opposite direction of the venue, didn't know until I/we pointed it out. Then drove 20 minutes back in the other direction, then 20 minutes in the correct direction. Making us get to the venue minutes before the wedding began. So what turned into a 20 minute van ride turned into 60 minutes. Needless to say he did not get a tip. Maybe you should pick more responsible drivers or those who use a GPS. That is a terrible mistake.
Lastly I want to complain about service. I swear the check in lady told me the day before that breakfast service ends at a certain time. I paid for two breakfast included in my room. When we got there they say it just ended.
The staff even said "we heard that some people were told the wrong time". Okay so fix it!! I'll accept the fact I can't eat breakfast, but refund my money for your mistake. I asked what they could do for me and they said "nothing" they didn't even try to get a manager!
The room was good though. But my stay has definitely been soured by the incompetent driver mostly. What if we were 20 minutes late for the wedding I would have love to get my breakfast price included since I paid for it but missed it due to front desk telling me it ends at the wrong time.

rlkdlk

Check-in was fast and easy. The desk clerk with friendly and knowledgeable. Our room was clean, quiet and very comfortable. Extensive charging outlets, comfortable seating and bed. Keurig coffee maker was great! Room temperature was just right. The bartender/waitress was very pleasant and helpful. The food was delicious and lots of it! Great hotel and staff. Would definitely recommend and will stay again if in the area.

Wendy F.

We had such an amazing experience at the hotel! We had over 30 rooms booked for the wedding of our daughter. The rooms were magnificent! Clean, new and spacious!! The STAFF was so accommodating to us and all of our guests! We received so many compliments from all of guests on the hotel for its location, staff and overall amenities! As the mother of the bride—- I felt like I was always calling the front desk for something… and they al always made me feel like I was not bothering them! The restaurant, lobby bar and incredible pool— were a bonus for our guests during their stay. The wedding itself was AMAZING at the Elara banquet space! Linda from the Sales and Catering dept and Steve the Catering Manager WENT ABOVE AND BEYOND! They made EVERY EFFORT to make all of our visions and drama come true! The presentation of the food was so impressive and match how delicious it was! The appetizers just kept coming and were so plentiful and beautiful! I cannot say enough about how AMAZING this venue was for our daughter’s wedding!! Linda and Steve — are the best of the best! Mario— asst catering manager was so accommodating! I felt like the whole staff treated us like family and just wanted the best for us and our daughter! I would happily recommend this amazing STAFF AND hotel to anyone looking for a place to stay or to host an exquisite event!! We will be forever grateful to all who helped us during our adventure there! My husband has been a wedding DJ over the last 30 years. He has seen it all… and he remarked at just how top notch this whole team of managers and staff were! We will be forever grateful to all!! THANK YOU!!!!!!! I wish we could do it all over again!!

Aaron77

It was worth upgrading to a room with a large jet tub. Sitting in it was very relaxing. Word to the wise: watch out for the ceiling, which is low and has sharp edges in some places.

The bed was very comfortable and we got a solid night's sleep. There was some noise in the room next door, so the walls aren't SO thick, but it went away over time.

Next time, we'll go to the restaurant and bar, both of which looked very welcoming.

Good check-in experience and parking. The shower is just sufficient, as the warm water (not low flow, but lower than we're used to) only partially offset the cool air in the bathroom.

There aren't that many hotels in the area, so I was glad this one was so nice.

Mario P.

I had dinner with my lovely wife, enjoyed the drinks and appetizers. The food was awesome. Definitely must try the Bruschetta. Unlike any version I've had before. The Head Chef even came out to make sure everything was good. He was so friendly and wanted to make sure we were enjoying ourselves.

Erica K. W.

We were in town for a sports tournament, and this hotel was great. The location was ideal - near the faculty but also near so many restaurant options, a Target, etc, for anything we needed. The pool was great for kids (max depth 4.5 ft), and the fitness room had the essentials. Rooms were clean and had a microwave and mini fridge.

Mak93

We were in town for a wedding and chose this hotel based off of the rates and pool availability for our toddler. I became an IHG rewards member as well. I’m glad I did because when we travel back to the area in the future I will happily stay here again! They were very accommodating and we didn’t have any issues with our stay. They even made sure our second reservations (which was my parents coming in a couple days after us) were right across the hall from us to make our stay even easier. I would recommend this hotel to anyone traveling to the Chicagoland area but not wanting to stay in the big city!

Daniel

I got in late and wanted a hot tea. Asked the woman working the bar and not only did she happily make me one but offered honey and lemon. Went out of her way to do so.

Such a little thing but it made my night after a long day of travel.

The entire staff shows commitment to guests having a great stay. Love the property and will be back.