Homewood Suites by Hilton Pittsburgh-Southpointe - Canonsburg, Pennsylvania

John H.

Solid place. In a safe good business park area. Under construction now, but that doesn't really matter (just makes it a little more inconvenient to get around). Staff was nice. Breakfast was solid/better than expected for free. Parking was free. Room was clean enough (found a hair on the bed - not the biggest deal) / a bit worn down in parts (sink didn't drain well) (probably why they are doing renovations in other parts). Bed was comfortable. Nothing to place your luggage on. Rooms have a kitchenette area. Garbage bin under the sink, would be nice to have one in the room area as well. Outdoor area was nice. Food options across the street. Overall though, it's a good spot for the price. I'd stay again if going through the area.

Андрей ?.

The suite was spacious and clean, with a cozy layout that made it feel more like an apartment than a hotel room. The kitchen setup was a great bonus, perfect for longer stays, but some of the appliances felt a bit dated. The complimentary breakfast had decent options, though it could use more variety. The staff was friendly and helpful, making check-in smooth, and the location was quiet yet convenient. Overall, it’s a solid choice for anyone needing a comfortable, extended stay with home-like amenities.

Pam R.

First I'll say the staff was amazing. Always friendly and helpful. It's also a great location with restaurants nearby and the highway close. But unfortunately the rooms are now awful. We've stayed at this hotel a handful of times over the years and each year the condition of the rooms significantly declined. This hotel is in desperate need of a renovation. Hopefully improvements are made because we'd love to return.

Gina N.

What an abysmal excuse for a hotel. I made the mistake of staying here one night mid October for a concert in Pittsburgh. I ended up leaving a stuffed animal in my hotel room on the bed (god forbid a person forgets something, we are human). This item was VERY sentimental. I called the hotel the very next morning and there began a 3-4 week goosechase of tracking down an item. ||First off, not having an organized process that all staff should be upheld to follow for lost and found items, is unreal for a hotel that is a Hilton affiliate and prides itself on customer service. My SO even went to the hotel in person 5 days after my stay to be met by a rude, judgmental housekeeping manager, Ms. Todd. The room that I had stayed in had an extended stay guest in it so. 1. my SO was not able to physically search the room on his own and 2. the housekeeping manager refused to let him directly speak the housekeeper that cleaned the room after my stay, so he couldn’t speak with them. He was, however, able to look thru the laundry room and some but not all of the housekeeping cabinets. Some staff closets were code protected so he couldn’t check those. Front desk staff told my SO that a handful of people had also reported missing items around that time, which to me seemed incredibly fishy. I called Ms Todd and she passive aggressively reminded me of the hotel liability policy, then told me “maybe you left it in the parking lot” before she hung up on me. ||By week 2 I had escalated to Hilton corporate as nobody at this hotel including staff and managers seemed to want to give the simple answer to the question: where did my item go? Thru the help of Hilton corporate, I got ahold of the GM Rob once, who stated he would speak with the housekeeper who cleaned my room one-on-one, and he would give me a call back. Well, he never did, and he consistently dodged all phone calls after that. Who knows if he ever actually spoke with the housekeeper. ||By the end of week 3, I got ahold of the associate manager Kim (only because I had escalated to Hilton corporate, this hotel would have continued to dodge my calls had I not) who just said the item was nowhere to be found after they reportedly conducted a thorough search of the room 12-14 days after another guest had stayed there. ||So…where did my item go? Because why would I spend 3-4 weeks of my time, why would my SO go to the hotel in person, if my item was indeed with me? As a family with kids, do not for a second think that if your child leaves something behind that you’ll end up ever getting it back at this place. ||On top of all this, dirty and filthy rooms, furniture cushions had bodily fluid stains on it. Trash hotel, stay away.

Bry A.

We've been coming here since 2019, by far the worst stay yet. Half the hotel is under construction. Mold was spotted under the wall vinyl peeling back by the elevator vestibule. Our initial room had a bad odor of Indian food, coming from the dishwasher. Immediately switched rooms no issues. The pool had no clean towels. The laundry attended was on his phone doing nothing. After dinner the TV reception went out. No tv all night or next morning, the office staff came to investigate the tv that night and said there's nothing they can do. Breakfast was alright. Bed was worn out. Over all the room was clean. Manager issued some hilton honors points. Not worth the $$ honestly, the rates went up like $45 for what Shit..

A B.

Very nice hotel. Overall we had a very nice stay. They have a great breakfast, nice location, room was very quiet, clean and spacious. Hotel is located within walking distance of a couple restaurants. We went to Toscana and it was delicious and only a 2 min walk from the hotel. My only issue was the mattress was not comfortable in my room (502). They definitely need to be replaced.

Dana M.

Second time staying here. The rooms are a little smaller than expected but it was nice having the full kitchen with the kiddos.
Some negatives -
Every single time I went to the front desk no one was there. No bell to ring for service. Often time just left from waiting so long to go back to the room to call for what I needed just to have to go back again.
Rooms are cleaned every other room. The 2nd time we had a cleaning the only thing that was done was the beds were made. We team out of shampoo and body wash

Now - the reason we’ll come back - the amazing lady who ran breakfast every day during our stay. She was so sweet to our family and went out of her way to make sure everyone had what they needed. She made our whole experience.

Richard P.

Rubbish hotel with service to match. My bedside lamp and charging dock were inoperable as the wall socket was dead, as was its nearby brother. The shower gel dispenser fell off the shower wall. I asked for these to be repaired and for my room to be serviced. I was assured this would be tended to. NOTHING WAS DONE. My 2 night stay cost $486. This hotel is rubbish and hopelessly overpriced. Please stay elsewhere. Btw rooms are only serviced every other day, obviously to save Hilton costs. This is typical of Hilton standards and I will avoid this chain in future.