Imagineers LLC - Hartford, Connecticut

Jagat P.

My opinion..This is the most corrupt business with no ethics. They use all tactics, threats & loot money even when work is not done.So many irregularities and contradicting information in their own communication, when even done.
1)4/'23. They emailed us-common stairs between us & neighbor, need "repairs" & I will have to pay 1/2. No work/quote detail.I asked them to show "damage" in person but they Never ever did. 2) After 3.5 months, we got invoice- charge $3487.37 to fix 2 steps of stairs with 1 picture of steps. I had to pay $1743.69 3)They claim, they finished work.Repeatedly I requested them to give me details of work done & date.They don't answer (even today) as they don't have one. Per their contract & 3 emails,.to work, entry in my unit was must & no one ever came to my unit.
No Hearings were given as per by-laws.They sent us a letter to foreclose my unit, only due to this issue/balance..while they could never prove work even done as described repeatedly.
They always say- It's board's decision but all communications are done by Imagineers. In house- manage, "inspection" , contractor. Conflict of interest. Any oversight that comes in their way, is strongly crushed.. More people share their experiences, hopefully will help others...from Niti Patel

shelia M.

My worker Anesha is so Amazing!!!!!!!!!! She is Literally the best. She is so patient professional and kind and will help you as best as she can. returns all calls and emails in a timely matter. I’m so grateful to have a good worker like her. Thank you for all your help!

Kristy C.

This company is just completely irresponsible. Overseeing a medical building where patient care is so important clearly isn't important to them. This building is unsafe as not one but both elevators are not working. They have no one onsite to direct anyone. and the owner doesn't respond to emails looking for a update. There have been several cases where people needed assistance and could have fallen and Imagineers can care less. I even had a staff member say " I have more important things to due" Due yourself a favor. Do not use them. And if you do maybe you should do a audit on you building to see where all the money is going. Reading the reviews that clearly a common issue.

Rachel S.

The absolute worst management company!!!!
The common fees are completely criminal.

Charging HOA prices you see at 1.5 million dollar condo units with state of the art gym equipment, pool and clubhouse.

We do not have any of those amenities.

*In response to the owner, you don’t get it
I have reached out .. too many years of mismanaged money. We don’t want it spent on attorney hourly fees; managing our meetings, along with other misc attorney fees draining our money..no way!!! Years ago the management company conducted the meeting with the board only (IN PERSON) at a town hall or lobby; also counted budget meeting voting sheets in front of us), zoom calls do not work and on-site matters.

We all pay for your services to manage, haven’t seen site visits at the condo property(I send pictures of concerns, they allow things to continue to happen)
You Should have seen it it the day they sent a company to clean dryer vents(horrible and NOT a company that is careful, organized or a specialist in that department. They also didn’t care that some owners hired their own dryer vent ‘qualified professional’ so they could try and charge everyone.

The property should be pristine with these prices, high priced building insurance company along with a premium that should have been changed many years ago. The building insurance Dropping the ball on ‘failing to provide adequate customer service, and essentially not fulfilling their duty to properly support their policyholders. The owners suffer. Unacceptable on all levels.

I could write a book on so many concerns.

Maggie

Not very good. The management really only does what the Board tells them to do pretty much, but they aren't very professional or responsive. Little communication. Charge a "paper fee" of $10 if your late on your HOA fees, but don't send any paper statement.

Kyle C.

Think twice before you buy or lease a property managed by Imagineers. They’re a deceitful organization who will take advantage of their customers in the fine print of their contracts, to put money in their own pockets. We are in the Meadow Farms Condos in Farmington. As new homeowners, still getting settled, we were a month late submitting a receipt for our bi-annual chimney and dryer vent inspection. Imagineers issued a $750 fine, which increased by $25 every day until the inspection was complete. After several weeks of trying to ask for some grace and forgiveness, Imagineers offered to “meet us half way” on the egregious fine, just a couple weeks before Christmas. This is an organization who clearly doesn’t care about humans or their clients.

Genaro P.

I currently Own and live in a Condo under responsibility of Imagineers LLC. I suffered a severe roof leak this winter and have yet to be able to repair the inside of my Condo due to the lack of communication and response to having the roof not only repaired but updated seeing it is past its life span. My interior Contractors can not begin work till the roof is addressed and properly taken care of. My Contractors will be unable to warranty and guarantee their work with the quality of the roof on my Condo. It's is not only past its life span but it is missing shingles in the areas that I have interior leak damage. The roofers sent out by imagineers that assessed the roof found it was past its life span. Replaced two vents that were original vents from when the condo was built in the 70s. As well as sealed two different boots that needed attention and were causing leaks. My condo hasn't been addressed or given the attention it needs so I can have my Contractors begin interior work. I'm very upset with the response and commitment to fulfilling the necessary needs and responsibilities this property management company is responsible to do. Since they won't communicate via email or phone. I hope this will gain their attention so I can have my life and residence back in order. 5 months and counting. Very upset and very dissatisfied.

Anna K.

I wish I could get better housing through this program south Marshall st sucks full of rat and roaches. Then on top of all of this the neighbors are so inconsiderate. The walls are so thin you could hear a pin drop and the floors are uneven like I live on a hill. If the person over my head spills something, it runs down my walls. The street parking is unconvient I just need respectable and suitable housing for me and my children . This is not what you call home at all. I can’t even cook meals without a rat going for it 20 mins later. I have 3 small children and this just doesn’t cut it for me. It’s like living in a bad hotel. When I reach out to my worker which I have no clue who that person is, it takes weeks for a call back or no call at all. They just don’t care. It’s sad