Jimmy John's - Wheeling, Illinois

Ashley R.

Took over an hour for delivery and by the time my sandwich arrived, my lunch was well over and I had work to do. Sandwich was poor quality as well and had one tiny piece of bacon on it. Looked like someone had literally thrown it together. Not made with love or effort whatsoever.

When teenage boy delivered my sandwich he said too many orders came through at once and that's why I waited so SIGNIFICANTLY LONG. He seemed nice but very stressed.

To the owner and management of this store: DO BETTER! Plan accordingly for lunch rushes and dinner. Your slogan is "Freaky Fast!" Someone is not doing their job properly.

*Will update if experience changes*

Andrew M.

It's your typical Jimmy Johns spot, I can't complain much about it. Staff does their job and I had an issue on my app when ordering. If the staff member would have told me I could just use my phone number and I'll get the rewards points instead of spending 5 minutes trying to figure out the app, I would have saved time.

Shanti T.

Love this location. Service is great. Food is very good. They have speedy service. And employees are nice.

Kari K.

Worst location ever. there was this one female staff that had the nastiest attitude give you the dirtiest look Every time you walked in..constantly rolling her eyes just a miserable human being kind of funny though, because it would be her and one other worker, and the other worker was always super nice and happy.😭😭

Jophis M.

Will never eat here again. Not only was it 40 minutes late, but I was sick to my stomach not even 30 minutes after eating it. Was out the rest of the night, and still feel sick the next day, stomach pain, chills....Most likely food poisoning. Should have looked at the horrible reviews. Clearly nobody is managing this place, and if someone is, they should be replaced ASAP.

Ryan F.

I've given this location a few opportunities and they always disappoint. First time they forgot the cookies we ordered. Second time they brought us someone else's order. Both times the delivery was late. This last time they didn't show up at all. Apparently they didn't have a driver today, so they just ignored the order. We called and they said they had called us to let us know, but we had no missed calls. Never again jimmy. Never again.

Sab G.

The food I always order is spot on & very fresh. I prefer this over subway to be honest. Jimmy Johns also has a points system in the app for every 3-4 orders you get a free sandwich, side, or even drink! Usually not very busy around the hours I go/food is always ready for pickup!

D'Anna B.

I placed an order for delivery over the phone, paying with my credit card at 11:45 AM. I chose the Dundee Rd., Wheeling location because it is less than 2 miles from my place of business. I did not have my lunch at 12:30 so I called again. I was told that the order had just gone out with the delivery person and that I should be receiving it any minute.

An hour later still no delivery so I called again. This time a different person told me that they did not even deliver to my address and after asking around, I was told that no one from that location had even taken my order. I insisted that I had indeed placed my order with this location and had also given out my credit card number. When I pressed the person on the phone about what happened to my credit card number he asked around again, and this time I was told that my credit card transaction had been voided. I asked to speak to a manager and was told that the only manager available did not speak English.

I wish I had read the reviews for this place before I ever placed my order. Live and learn!